FAQs: Getting Help
How do I get help?
For assistance with how to answer a specific FAFSA question:
- Select the Need Help? link or
- Select the Live Help option at the top of the page for one-on-one help from a customer service representative
For general help topics, select the Help option from the top of the page.
How do I contact customer service?
For assistance with a specific FAFSA question, general student financial aid information, or technical difficulties with FAFSA on the Web, refer to the Customer Service page.
You can also e-mail customer service for assistance at FederalStudentAidCustomerService@ed.gov, or by selecting the Contact Us option from the home page.
