Customer Account Record Exchange Obligations of Telecommunications Carriers
The Commission's Customer Account Record Exchange
(CARE) rules are designed to facilitate the exchange of
customer account information between local exchange
carriers and interexchange carriers and to establish
carriers' responsibilities with respect to those
exchanges. The Commission adopted its CARE rules in a
report and order that was released on February 25, 2005.
The Commission's CARE rules, which are codified at 47
C.F.R. §§ 64.4000-64.4006, require local and long
distance phone service providers to exchange certain
customer account information that the Commission has
determined is needed by carriers to properly bill their
customers and to execute carrier change requests in a
timely and efficient manner. The CARE rules went into
effect on September 21, 2005. The rules also specify
that carriers may use customer account information
received from other carriers for billing and
provisioning purposes only and may not use it for
marketing purposes without a customer's express consent.
In conjunction with the release of the CARE report
and order, the Commission also released a Further Notice
of Proposed Rulemaking seeking comment on whether
additional data exchange rules are needed for the
exchange of customer account information between local
service providers when a local phone service customer
transitions from one local service provider to another
(also known as a "local service migration").
The record of that proceeding closed on August 1, 2005.
For more details about the Commission's CARE
proceeding, click on the links to the orders and notices
below.
CARE Orders and Notices
12/21/07
Rules And Regulations Implementing Minimum Customer Account Record Exchange Obligations On All Local And Interexchange Carriers.
Report and Order:
Word |
Acrobat
09/13/06
The Commission adopts minor modifications to section 64.4002 of the its customer account record exchange (CARE) rules.
Order on Reconsideration:
Word |
Acrobat
04/25/06
FCC Denies Petition for Interim Waiver of CARE Rules.
Order: Word | Acrobat
08/09/05
Commission's Consumer & Governmental Affairs Bureau Seeks Comment on Proposed Modifications and Clarifications to CARE Rules.
Public Notice: Word | Acrobat
02/25/05
FCC Adopts CARE Rules Implementing Minimum Customer Account Obligations on All
Local and Interexchange Carriers. FCC Seeks Comment on Issues Relating to the
Exchange of Customer Account Information Between Local Exchange Carriers.
Order: Word | Acrobat
News Release (02/10/2005): Word | Acrobat
03/25/04
FCC Seeks Comment on Whether to Impose Mandatory Minimum CARE Obligations on All Local and Interexchange Carriers.
Notice: Word | Acrobat
News Release (03/11/2004): Word | Acrobat
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