CONSUMER POLICY ISSUES
About Us ...
The Consumer Policy Division is responsible for the development of consumer
policy concerning Commission-regulated entities—common carrier, broadcast,
wireless, satellite and cable companies—as well as other entities subject to the
Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other statutes for
which the FCC has authority. Through rulemakings and orders, and by commenting
on proceedings originated by other Bureaus and Offices, the Division ensures
that consumer interests are considered in all Commission policy-making
initiatives. The Division is specifically tasked with issuing orders to resolve
complaints about unauthorized changes in telecommunications providers
(slamming); conducting rulemakings on slamming, truth-in-billing, telemarketing,
and fax advertising; and monitoring informal inquiries and complaints to
identify trends that affect consumers.
Managers and Contacts
- Nicole McGinnis, Deputy Bureau Chief (Policy)
- Erica McMahon, Chief
- Nancy Stevenson, Deputy Chief
- Julie Saulnier, Deputy Chief
- David Marks, Slamming Contact
Items of Interest
10/14/2008
Addressed petitions for reconsideration and/or clarification of the Report and Order implementing the Junk Fax Prevention Act of 2005.
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Acrobat
07/11/2008
Annual Report on the National Do-Not-Call Registry (Fiscal Years 2006 and 2007).
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6/17/08
Rules Amended to Require Telemarketers to Honor Do-Not-Call List Registrations Indefinitely.
News Release:
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Order:
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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01/09/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Fourth Report and Order:
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Acrobat
01/04/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Order: Word |
Acrobat
01/04/08
Request of ACA International for Clarification and Declaratory Ruling.
Declaratory Ruling:
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12/21/07
Rules And Regulations Implementing Minimum Customer Account Record Exchange Obligations On All Local And Interexchange Carriers.
Report and Order:
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Acrobat
12/04/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
NPRM:
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News Release (11/27/07):
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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11/27/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
News Release:
Word | Acrobat
NPRM:
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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06/22/07
Verizon California, Inc. Petition for Waiver.
Order:
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04/19/07
The Consumer & Governmental Affairs Bureau Reminds
Commercial Mobile Radio Service Providers of Their Obligation to Register and
Update Domain Names Used to Transmit Electronic Messages to Wireless Devices.
Public Notice:
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03/22/07
Petition for Reconsideration filed by Cingular Wireless, LLC of the Commission's CAN-SPAM Order Denied.
Order:
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01/26/07
Annual Report on the National Do-Not-Call Registry
Report:
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11/07/06
Consumer & Governmental Affairs Bureau Seeks Comment on National Aeronautics
and Space Administration, John F. Kennedy Space Center Petition for Waiver of 47
C.F.R. Section 64.1601(B) Regarding the Transmission of Calling Party Number.
Public Notice:
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09/13/06
The Commission adopts minor modifications to section 64.4002 of the its customer account record exchange (CARE) rules.
Order on Reconsideration:
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07/27/06
Consumer & Governmental Affairs Bureau Announces August 1st Effective Date of Amended Facsimile Advertising Rules.
Public Notice:
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07/21/06
FCC Announces OMB Approval of Revised Information Collections(s) Concerning its Facsimile Advertising Rules.
Public Notice:
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04/05/06
FCC Amends Rules to Implement Junk Fax Prevention Act of 2005.
Order:
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Acrobat
News Release (4/5/06):
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04/05/06
Consumer & Governmental Affairs Bureau Seeks Comment on ACA International's Petition for an Expedited Clarification and Declaratory
Ruling Concerning the Telephone Consumer Protections Act (TCPA) Rules.
Public Notice:
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Acrobat
12/09/2005
Commission Initiates Proceeding to Implement The Junk Fax Prevention Act; Delays January 9 Effective Date of Prior Written Permission Requirement.
News Release: Word |
Acrobat
NPRM:
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03/18/05
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks
Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word
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News Release (3/10/05): Word |
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Abernathy Statement: Word |
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Copps Statement: Word |
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Adelstein Statement: Word |
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02/25/2005
Rules and Regulations Implementing Minimum Customer Account Record Exchange
Obligations on All Local and Interexchange Carriers
Report and Order: Word
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Powell Statement: Word
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02/18/2005
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
2nd Order on Reconsideration: Word
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Powell Statement: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Indiana Telemarketing Rules
Public Notice: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Wisconsin Telemarketing Rules
Public Notice: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on National City Mortgage Co. Petition for Expedited Declaratory Ruling on Preemption Of Florida Telemarketing Rules
Public Notice: Word
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09/21/2004
The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rules
Order: Word | Acrobat
08/12/2004
The Commission adopts rules to implement the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003
Order: Word | Acrobat
7/16/2004
2000 Biennial Review - Review of Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, Implementation of the Subscriber Carrier Selection Changes Provisions of
The Telecommunications Act of 1996. (Dkt No. 94-129, 00-257).
Order: Word | Acrobat
Adelstein Statement: Word | Acrobat
7/03/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
Report & Order: Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
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