Hours of Operation

24 hours a day you may obtain your account information or request forms, over the phone, at 1-800-848-0979.

Customer Service Representatives are available to answer borrower phone calls at 1-800-848-0979 from:

Monday through Friday 8:00 am E.S.T. to 8:30 pm E.S.T.

Monday through Friday 5:00 am P.S.T. to 5:30 pm P.S.T.

Telephone numbers:

  • Toll free: 1-800-848-0979
  • Overseas/International: 011-315-738-6634
  • International Calling Card Access Numbers:

  • Hearing Impaired Borrowers with a TDD: 1-800-848-0983