How do I obtain a forbearance?

• The easiest method for obtaining a forbearance is to step through the online forbearance eligibility process located in the Forms section of our Web site. Through this option, you will be asked a series of questions to determine your eligibility for a particular forbearance. If you are eligible, the forbearance form will be populated with your responses to the questions and personal information necessary for your form to be processed. Once the form is completed, sign and mail to the Servicing Center.
• Also, you can request a forbearance form by email or through our Voice Response Unit (VRU). To email your forbearance request, click the Contact Us link found at the bottom of any page once you logon with your PIN or contact our Servicing Center VRU at 1-800-848-0979*.

Once the forbearance is received and if it is properly completed, it will be applied to your loan in 5-7 business days. You will receive a confirmation notice in the mail once it has been applied to your loan or a rejection notice if the form was incomplete.

*Click here for Toll Free International numbers.