Preparation for Calling the Office of the Ombudsman
For you to make an effective call to the Ombudsman, it is important that you be prepared, and have some basic information ready. This page provides a list of what you should know and what you should have available during your phone conversation.
On this page:
After you work with your servicer, the first thing you should do is call 1-800-4-FEDAID.
Ombudsman information checklist
The Ombudsman's Office has prepared a checklist of the information you should have available when you call us. You may want to print this printer-friendly Ombudsman information checklist and write in the relevant information so that you can refer to the list during your conversation. You can check off the items as you get them ready.
If there are items for which you do not have information available, use this web site to learn about your loan. Or you may decide that you can resolve your problem yourself.
TopQuestions to consider
Once you have gathered all of your documentation, you should make sure that you have clearly thought out what it is you want to achieve from this call.
You can use the following questions to help you phrase your questions to the Ombudsman.
- What is the problem?
- What is your expectation? (What do you want to get out of this call?)
- What is standing in the way?
- What are you willing to do?
Ways to handle the problem independently
After reading the above list you may find that you prefer to work on the problem more on your own. In addition, you'll find several tools and checklists on this site.
