Ensure that you have correct Web browser settings

To ensure your privacy and to be sure Direct Loan Servicing Online works properly, you need to make sure your browser is set up properly. Incorrect web browser settings can lead to difficulties navigating through this web site. These changes to your browser's settings are only suggestions to help you avoid problems on this web site and can be returned to the original settings after logging off this site. Below is a list of the web browsers that have been found to work effectively on this web site.

By clicking on the web browser version that you are using, you can see what settings may need adjusting to allow you to successfully navigate our site.

Microsoft:

• Internet Explorer versions 5.0 or higher

Netscape:

• Navigator versions 6.2 or higher

America Online (AOL):

• AOL version 5.0 or higher

Configuring Microsoft Internet Explorer 5.0 or higher

1. Select Tools on the menu above. Select Internet Options from the pull-down menu. Select Advanced from the tabs at the top of the window. Find Security in the list of options and make sure the following are set:
   • Use SSL 2.0
   • Use SSL 3.0
2. Select Tools on the menu above. Select Internet Options from the pull-down menu. Select Security from the tabs at the top of the window. Select Medium. This will ensure that JavaScript is enabled.
3. Select Tools on the menu above. Select Internet Options from the pull-down menu. Select Privacy from the tabs at the top of the window. Select the Advanced button and ensure that Cookies are set to Accept.
4. Macintosh users are advised to turn off virtual memory when accessing Direct Loan Servicing Online.
5. Macintosh users are advised to turn off virtual memory when accessing Direct Loan Servicing Online.

Configuring Netscape Navigator 6.2 or higher

1. Select Edit on the menu above. Select Preferences from the pull-down menu. Select the category called Advanced. Make sure the Accept all cookies box is checked. Make sure Enable JavaScript and Enable Java boxes are checked. Close the screens by clicking the OK button.
2. Macintosh users are advised to turn off virtual memory when accessing Direct Loan Servicing Online.

Configuring AOL 5.0 or higher

1. Select My AOL from the toolbar. Select Preferences from the drop-down menu. Then click on the WWW button. Select the Security tab and set it to Medium.
2. For more information on your web browser or to upgrade to the most current version, enter AOL keyword "Browser".
3. Macintosh users are advised to turn off virtual memory when accessing Direct Loan Servicing Online.