Contact Us

Are you interested in finding out more about the Direct Loan Program?

Direct Loan Servicing Center Address

Direct Loan Servicing Center
Borrower Services Department
P.O. Box 5609
Greenville, TX 75403-5609

Payment Address

U.S. Department of Education
Direct Loan Payment Center
P.O. BOX 530260
Atlanta, GA 30353-0260


Direct Loan Consolidation Address

U.S. Department of Education
Consolidation Department
Loan Consolidation Center
P.O. Box 242800
Louisville, KY 40224-2800

Hours of Operation

24 hours a day you may obtain your account information or request forms.

Customer Service Representatives are available to answer borrower phone calls from:

  • Monday through Friday 8:00 am E.S.T. to 8:30 pm E.S.T.

  • Monday through Friday 5:00 am P.S.T. to 5:30 pm P.S.T.

Telephone numbers:

Direct Loan Servicing
  • Toll free: 1-800-848-0979
  • Overseas/International: 011-315-738-6634
  • International Calling Card Access Numbers:

  • Hearing Impaired Borrowers with a TDD: 1-800-848-0983

Direct Loan Consolidation

  • Toll free: 1-800-557-7392
  • Hearing Impaired Borrowers with a TDD: 1-800-557-7395

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