PIN Customer Service
For assistance with problems or difficulties while using the PIN site, or for specific questions about the PIN, contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243). If you are hearing-impaired and have questions, contact the TTY line at 1-800-730-8913.
To e-mail Customer Service, complete the fields below and select
Type your message here.* If you are reporting a problem or a bug, tell us the date and time you experienced the problem, your Internet service provider, and the state where you are located.
For general information about Federal Student Aid Programs or for help with a specific application question:
Contact the Federal Student Aid Information Center at 1-800-4-FED-AID/TTY 1-800-730-8913.