This section only applies to users that do not qualify as no cost NASA-Funded Researchers or Affiliated Users.
Customers are entitled to exchanges or refunds for unsatisfactory products* for a period of 30 days from the date of shipment. Returned products must be accompanied by a copy of the shipping summary and a letter describing in detail the reason for the return. Questions regarding this procedure can be directed to LP DAAC User Services.
*Unsatisfactory products are defined as those mistakenly provided by the LP DAAC or unusable because of defects that are the fault of the LP DAAC.
Table 1. Pricing for ASTER products distributed within the United States.
Cost per Granule (1) | Handling Fee per Order (2) | Total (3) | |
Product Shortname | FTP | FTP | FTP |
AST14DMO | $160 | $5 | $165 |
All Other | $80 | $5 | $85 |
Table 2. Pricing for ASTER products distributed outside the United States.
Cost per Granule (1) | Handling Fee per Order (2) | Total (3) | |
Product Shortname | FTP | FTP | FTP |
AST14DMO | $160 | $5 | $165 |
All Other | $80 | $5 | $85 |
1. All prices are subject to change.
2. Handling: FTP orders incur a $5 (US) handling fee.
3. Modes of Payment: Figures indicated in table represent total cost for single-granule orders. Please see below for more information regarding modes of payment.
Domestic Orders: All domestic orders require prepayment.
International Orders: All international orders require prepayment. Checks, money orders, and wire transfers must be prepared in U.S. dollars drawn on U.S. banks and made payable as described above. Most banks assess a processing fee for currency rate adjustments. Please include this fee when applicable. Payment for orders outside the United States may use an international money order drawn on U.S. funds, or through any of the following credit cards: American Express, Discover, Master Card, or Visa. For additional information, see Modes of Payment below.
Payment, or obligation by way of a purchase order, must be received before order processing may begin. All instruments of payment are to be made payable to Department of the Interior, USGS. Please include your USGS/EROS account number and/or order number(s) when possible.
Acceptable modes of payment are Credit Card, Check or Money Order, Satnding Deposit Account, or Purchase Order. These are described in detail below.
Credit Card
Use our Secure Order Form
Payments must be on VISA, MasterCard, American Express, or Discover accounts and must include a credit card account number, expiration date, and signature.
Check or Money Order
Mail to:
Attn: LP DAAC Orders
U.S. Geological Survey (USGS)
Earth Resources Observation and Science (EROS) Center
47914 252nd Street
Sioux Falls, SD 57198-0001
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.
When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.
Privacy Act - A Privacy Act Statement required by 5 U.S.C. § 552a(e)(3) stating our authority for soliciting and collecting the information from your check, and explaining the purposes and routine uses which will be made of your check information, is available from our internet site at: https://www.pccotc.gov/pccotc/index.htm, or call toll free at 1-800-624-1373 to obtain a copy by mail. Furnishing the check information is voluntary, but a decision not to do so may require you to make payment by some other method.
Standing Deposit Account
An account may be established with a check, money order, or wire transfer in the amount of $250 or more. Customers are responsible for tracking and replenishing balances as purchases are made. Active accounts must maintain a $250 minimum balance.
Purchase Order
Purchase Orders will only be accepted from a United States Federal Agency, State or Municipality, Territory, Possession, or Political Subdivision (including public colleges funded by state government funds).
A purchase order is an obligation of funds; physical money is not required until an invoice is received. Orders can only be activated upon receipt of obligation of funds; therefore, when USGS/EROS receives a signed purchase order by mail or fax, this is accepted as authorization to activate an order. If using a purchase order, it must include the following information and must be received prior to the order being activated.
Purchase orders may be single or multiple use. For single use, the purchase order number is valid for one time use only. A multiple use purchase order is valid for multiple orders, covers a specific time period of your choosing, has an expiration date, and can only be accessed by specified users.
Redistribution Policy for ASTER Data Purchased from LP DAAC
ASTER data and products purchased through the LP DAAC have no restrictions on subsequent use, sale, or redistribution regardless of the date of purchase.
ASTER data are provided at no cost to current NASA-funded researchers and affiliated users. Investigators who receive funds directly from NASA through a grant, contract, or cooperative agreement are eligible to receive the data without charge. Affiliated users—including researchers who receive NASA research funds through a third party, researchers from interagency and international partners affiliated with NASA through joint projects, and education users (including NASA-sponsored and non-NASA-sponsored)—should submit a request for access to data without distribution charge using the ASTER Free Data Request Form.
NASA's Office of Earth Science maintains the list of researchers authorized to receive ASTER data without charge and provides those names to the Land Processes DAAC at the U.S. Geological Survey (USGS) Earth Resources Observation and Science Center (EROS).
Redistribution Policy for ASTER No Cost Data
Redistribution of ASTER data obtained through the NASA no cost agreement is limited by certain restrictions. Researchers and educators may only redistribute these data to other researchers and educators. These data may not be redistributed to the general public or others not fitting the criteria stated above. Users not complying with this policy will be billed for all data received at no cost and will be subject to loss of their privilege to obtain any additional ASTER data at no cost.
LAND PROCESSES DISTRIBUTED ACTIVE ARCHIVE CENTER
47914 252nd Street
Sioux Falls, SD 57198-0001
Voice: 605-594-6116
Toll Free: 866-573-3222
Fax: 605-594-6963
LPDAAC@eos.nasa.gov