Survey User's Guide: Medical Office Survey on Patient Safety Culture--Table 1. Example of How to Compute Frequency Percentages

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Item A1. In this office, we treat each other with respect.

Response	Frequency (Number of Responses)	Correct Percentages of Response	Correctly Combined Percentages	Incorrect Percentages of Response	Incorrectly Combined Percentages
1 = Strongly Disagree	3	12%	} 32% Negative	10%	} 27% Negative
2 = Disagree	5	20%	} 32% Negative	17%	} 27% Negative
3 = Neither	4	16%	} 16% Neutral	14%	} 14% Neutral
4 = Agree	6	24%	} 52% Positive	21%	} 45% Positive
5 = Strongly Agree	7	28%	} 52% Positive	24%	} 45% Positive
Total	25	100%	100%	86%	86%
9 = Does Not Apply/ Don't Know	2	-	-	14%	-
Missing (did not answer)	2	-	-	-	-
Medical Office Total	29	-	-	100%	-