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IRS Long Term Measures

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The IRS Oversight Board recognizes the importance of setting strategic goals for the IRS and establishing numeric measures to monitor progress in attaining the goals. Strategic goals and measures are the primary methods that enable the Board and the public to gauge the success of the IRS over the long term.

At the Oversight Board’s recommendation, the IRS identified, and the Board approved long-term measures that can be used to evaluate progress in achieving the goals established by the IRS Strategic Plan: to improve service to make voluntary compliance easier; to enforce the law to ensure everyone meets their obligations to pay taxes; and to invest for high performance.

Click on each of the following images below for complete descriptions and to enlarge the charts.

Charts detailing the IRS' Long-Term Measures

Annual Measures

Annual measures link the IRS’ expected performance to its annual budget.

To review these measures, click on a Strategic Goal below to see planned and actual measures in previous years.

Goal 1:
Improve Service to Make Voluntary Compliance Easier PDF icon

Goal 2:
Enforce the Law to Ensure Everyone Meets Their Obligations to Pay Taxes PDF icon

Strategic Foundations:
Invest for High Performance PDF icon

Definitions PDF icon

IRS Oversight Board 1500 Pennsylvania Avenue, NW Washington, DC 20220
Phone: 202-622-2581 • Fax: 202-622-7944

Chart: American CustomerSatisfaction Index (ACSI) All Individual Tax Filers Chart: e-File Rate: All Major Tax Returns Chart: Voluntary Compliance Rate Chart: IRS Percentile Ranking on Employee Engagement Index Score