Victim Benefits And Assistance Contacts  

Release Date: September 18, 2001
Release Number: HQ-01-117a

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Information & Referrals
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
Office for Victims of Crime Victims and their family members affected by the terrorist attacks Inquiries of missing family and friends from WTC; Information and referral (800) 331-0075
(414) 359-9751 (Call Collect Outside USA)
(800) 833-6885 (TTY)
(414) 359-9064 (FAX)
www.ojp.usdoj.gov/ovc/
New York State Office of Emergency Management General Public within the State of New York Information & Referrals associated with emergencies that affect the State of New York. www.nysemo.state.ny.us
American Red Cross Information Line Victims and their family members affected by the terrorist attacks Provides information & referrals (866) 438-4636
(877) 746-4987
(800) 526-1417 (TTY)
www.redcross.org
New Jersey Family Advocate Program NJ families and individuals affected by the events of 9/11 Provides a trained and experienced Advocate who will help you navigate the procedures for obtaining all information and services available to you from charitable and non-profit organizations as well as government agencies. (877) 688-5268
www.njfam.org

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Housing Assistance
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
FEMA Residents or victims and their family members affected by the World Trade Center terrorist attack Housing Assistance; and Information and Referrals (800) 462-9029
(800) 462-7585 (TTY)

Registration deadline: January 31, 2003
Procedures to Request Late Registrations in NY
Manhattan Borough President's Office Residents or victims and their family members affected by the World Trade Center terrorist attack Provides a list of short-term housing options. Most options are not free, but reasonably priced. (212) 669-3223
(212) 380-7862 (FAX)

NOTE: There is only a small staff answering phones. If you call this number you will need to be patient to get through.

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Death Certificates & Legal Services
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
New York City & County Bar Association Victims and their family member of the WTC Attack Provides information and referrals to lawyers for legal assistance. (212) 626-7373English
(212) 626-7374 Spanish
www.abcny.org
New York State Bar Association For the general public that is unable to find or contact their attorney due to the WTC attack Provides temporary contact information; Information & Referrals (877) HELP-321
(877) 435-7321
www.nysba.org
New York State Department of Insurance Disaster Hotline Individuals or Business Provide information & Referrals; advocacy and advice relating to affidavits to complete life insurance claims (800) 339-1759
(212) 480-5265
www.ins.state.ny.us/wtcdisas.shtm
Safe Horizons September 11th Support Hotline For families of victims killed or injured in the WTC attacks Information and referrals for assistance obtaining death certificates & other documentation (866) 689-4357
www.uwnyc.org/sep11/hotline.html
www.safehorizon.org/
City Bar Fund's September 11th Relief Initiative Individuals and Small Business Owners Provides pro bono (free) legal assistance 212-382-4763
www.abcny.org

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Medical / Dental / Funeral / Transportation Assistance
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
Public Safety Officers Benefits Program Families of federal, state, local and tribal public safety officers (EMS, fire, police, emergency managers) killed or injured in line of duty Financial and emotional assistance (888) 744-6513
www.usfa.fema.gov/dhtml/inside-usfa/psob.cfm
New York City HealthStat New York City Residents Provides the necessary assistance to ensure that everyone who is eligible for public health insurance is enrolled. (888) NYC-6116
(888) 692-9900 (TTY)
www.nyc.gov/html/hia/home.html
New York State Crime Victims Board Victims and their family members of the WTC attack Financial assistance with victim-related expenses, e.g., funerals, medical, counseling, lost wages, loss of support (800) 247-8035
(518) 485-7953 (TTY)
Victims may apply for assistance online at: www.cvb.state.ny.us
Virginia Criminal Injuries Compensation Fund Victims and their family members of the Pentagon attack Financial assistance with victim-related expenses, e.g., funerals, medical, counseling, lost wages, loss of support (800) 552-4007
(804) 378-3434
www.vwc.state.va.us/cicf/cicf_
start_page.htm
Pennsylvania September 11th Victim Assistance Program Pennsylvania residents who were victims, and their family members, of any of the attacks.

Or whose family member was on United Flight 93.

 State contracted advocacy for victim assistance and services to expedite financial assistance with victim-related compensation, e.g., funerals, medical, counseling, lost wages, loss of support (866) 328-2800
www.pasept11.org
Pennsylvania Commission for Crime & Delinquency Pennsylvania residents who were victims, and their family members, of any of the attacks. Financial assistance with victim-related expenses, e.g., funerals, medical, counseling, lost wages, loss of support Somerset County
(800) 233-2339x3224
(800) 233-2339x3206
WTC Attack
(800) 233-2339x3220

(717) 783-5153
Victims may apply for assistance online at www.pccd.state.pa.us
California Victim Compensation and Government Claims Board California residents who were victims, and their family members, of any of the attacks. Financial assistance with victim-related expenses, e.g., funerals, medical, counseling, lost wages, loss of support (800) 777-9229
(800) 735-2929 (TTY)
www.boc.cahwnet.gov/
American Red Cross Emergency Family Gift Center Victims and their family members of all three attacks, including firefighters, police officers and other emergency services personnel. Financial assistance with victim-related expenses, e.g., funerals, medical, transportation (877) 746-4989
www.nyredcross.org
State of New York Individual & Family Grant Program Victims and their family members affected by the World Trade Center terrorist attack Personal Property; and Vehicle and Public Transportation (866) 346-0348

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Federal Agencies
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
U.S. Internal Revenue Service Individuals or businesses unable to meet their federal tax obligations due to any of the terrorist attacks Administrative tax relief General Information
(800) 829-1040
(800) 829-4059 (TTY)
Specific Information
www.irs.gov/relief/index.shtml
U.S. Department of Education Student loan borrowers who live or work within the New York disaster area Information & Referrals to lending agencies to apply for forbearance. (800) 433-3243
Social Security Administration Victims and their family members of any of the attacks. Immediate claim taking for survivors of victims (800) 772-1213
(866) 545-7316 (TTY - Specifically WTC)
(800) 325-0778 (TTY)
www.ssa.gov
Small Business Administration Non-profit organizations, and business of all sizes located within FEMA declared counties Low interest long-term loans

To Register Call FEMA
(800) 462-9029
(800) 462-7585 (TTY)

For Questions & Detailed Information
(800) 659-2955
(202) 205-6189 (TTY)
www.sba.gov

Registration deadline: January 31, 2003
Procedures to Request Late Registrations in NY

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Loss Of Income
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
NY State Department of Labor

(WTC Terrorist Attacks)

 Individuals or their family members who lost their job or source of income as a result of the WTC terrorist attacks. Provide financial assistance to individuals not covered by Unemployment Insurance who are left jobless in the wake of the terrorist attacks. (888) 209-8124 (New York, New Jersey, Connecticut)
www.labor.state.ny.us
(877) 358-5306 (All Other States)
U.S. Department of Labor Individuals or their family members who lost their job or source of income. Provides specific information about where and how to apply for unemployment assistance in the wake of the terrorist attacks. (877) US-2JOBS (872-5627)
www.servicelocator.org
www.dol.gov
You may also contact your local unemployment office
U.S. Department of Labor Office of Worker's Compensation Program Federal civilian employees, or their surviving spouses, injured on duty during any of the terrorist attacks or during subsequent rescue operations. Information and assistance filling out Federal workers compensation forms. (646) 264-3000(WTC Attack)
www.dol.gov/esa/contacts/owcp/ny/fec2b~1.htm

(202) 693-0040
(Pentagon Attack)
Advocates Office of the New York State Compensation Board Victims, or their surviving family, who were injured and worked within the State of New York Assistance with filling out forms and answering questions (800) 580-6665
(718) 523-8196 (Spanish)
Safe Horizons September 11th Fund for Employment Assistance General public in the surrounding areas affected by WTC attack Assessment and Career Counseling; Job or Skills Training; Job Search - Placement; and English as a Second Language - Adult Basic Education. (866) 689-4357
www.uwnyc.org/sep11/home.html
www.uwnyc.org/sep11/recovery.html

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Crisis Counseling & Interventions
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
New York Office of Mental Health Crisis and Intervention Services General public in the State of New York and surrounding areas Provides crisis counseling, education, and referral services (800) LIFENET (543-3638) English
(877) AYUDESE (298-3373) Spanish
(877) 990-8585 Asian Line
www.projectliberty.state.ny.us
County Specific Counseling Agencies
General Public in Nassau County
General Public in Suffolk County

General Public in Westchester County
General Public in Rockland County
General Public in Orange County
General Public in Putnam County
General Public in Dutchess County
Provides 24 hour counseling services
(516) 504-4357
(631) 853-8560
(914) 686-6803
(845) 364-2200
(888) 750-2266
www.occupations.org
(845) 278-2100
(877) 485-9700
University of Medicine & Dentistry of New Jersey General public in the state of New Jersey Provides counseling services (800) 969-5300
State of Connecticut Department of Mental Health & Addictive Services General public in the state of Connecticut Provides counseling referrals (800) 446-7348
(888) 621-3551 (TTY)
(860) 418-6707 (TTY)Hartford area
www.dmhas.state.ct.us
Safe Horizons September 11th Fund for Mental Health Assistance General public in NY and surrounding areas affected by WTC attack Provides information and referrals, crisis intervention and advocacy guidance (866) 689-4357
www.uwnyc.org/sep11/home.html
www.uwnyc.org/sep11/recovery.html
Point of Hope Helpline General public in VA, DC, and MD Provides grief support services and referrals (800) 255-3042
www.thehospices.org/services.asp
Haven of Northern Virginia General public in VA, DC, and MD Provides grief support services and referrals (703) 941-7000
www.havenofnova.org
Project PhoenixOfNew Jersey Residents of New Jersey that have been affected by the events of 9/11 Provides a brief assessment to determine the appropriate mental health referral (877) 294-HELP (4357)
www.projectphoenixnj.com
Mass Counseling NetworkOfMassachusetts Residents of Massachusetts that have been affected by the events of 9/11 Provides counseling services from 9 to 5 EST Monday through Friday (800) 724-8443

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Business Related Concerns
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
NYC Economic Development Corporation (EDC) The EDC Hotline Small businesses of 200 employees or less who were affected or dislocated due to the WTC attack. Information & referrals regarding business loans and grants as well as some business related problem-solving services. (866) 227-0458
www.newyorkbiz.com
Empire State Development Corporation Businesses affected and dislocated due to the WTC Attack Information & Referral; Relocation & Financial Assistance (800) ILOVENY / (800) 456-8369
www.nylovesbiz.com
Small Business Administration Businesses nationwide Low interest, long term loans for physical damage and for economic injury sustained as a result of the disaster To Register Call FEMA
(800) 462-9029
(800) 462-7585 (TTY)
www.sba.gov

Registration deadline: January 31, 2003
Procedures to Request Late Registrations in NY
U.S. Chamber of Commerce Business affected and dislocated due to the WTC attack Information & Referral; Clearinghouse for businesses wishing to provide assistance but do not know who to contact (202) 463-5908
(202) 463-5497 Fax
www.uschamber.com
ncf@uschamber.com

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Other Miscellaneous Resources
Organization Eligible Victims Assistance Offered Contact Info / How To Apply For Assistance
The American Society for the Prevention of Cruelty to Animals For relatives & friends of missing persons who have left pets and need help taking care of them Provide transportation, emergency medical care, and foster care of adoption of animals. (212) 876-7700 ext 4PET or (4738)
www.aspca.org/site/PageServer?
pagename=emergency
Mayors' Office for People with Disabilities Disabled victims of the WTC Attack Provides advocacy and referrals (212) 788-2830
(212) 788-2838 (TTY)
The Financial Planning Association Families and businesses directly affected by the World Trade Center, Pentagon and Pennsylvania terrorist attacks General financial planning assistance on a pro bono basis (800) 647-6340
www.fpanet.org
supportline@fpanet.org

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Last Modified: Monday, 06-Oct-2003 15:43:03