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Date:         Mon, 7 Feb 2005 11:26:13 -0500
Reply-To:     NLM TOXENVLIST <[log in to unmask]>
Sender:       NLM Toxicology/Environmental Health Update
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From:         NLM TOXENVLIST <[log in to unmask]>
Subject:      TOXNET Survey Update


TOXNET Survey Update

Have you been asked to complete a TOXNET survey?  Have you been asked more
than once? TOXNET (http://toxnet.nlm.nih.gov <http://toxnet.nlm.nih.gov/> )
uses the American Customer Satisfaction Index (ACSI) to measure user's
satisfaction with National Library of Medicine (NLM) toxicology and
environmental health resources. Users of TOXNET are randomly invited to
complete a survey telling NLM who they are, why and how they're using
TOXNET, and giving suggestions for improvement.

Survey results show 58% use TOXNET daily or weekly, 52% are toxicologists,
researchers or chemists (5% are librarians) and they are looking for
chemical, toxicology and environmental health information. 68% have graduate
degrees, 94% are age 25 and above, 62% are male, and 57% are outside the
United States. 86% are likely to recommend TOXNET to someone else and 88%
are likely to return.

Areas that users would like to see improved are primarily ease of navigation
and search capabilities. TOXNET has an overall satisfaction score of 77,
which is a very strong score when compared to other federal web sites and
private sector information sites. NLM uses the ACSI, along with focus
groups, expert reviews and web metrics, as part of a total approach to
evaluating and improving its web sites.

Because the survey is designed to give feedback for at least 2 years, you
may be asked more than once to complete the survey. You're invited to
complete the survey as many or as few times as you choose. The questions are
slightly different each time.

For further information on the ACSI, see their web site,
<http://www.theacsi.org/> http://www.theacsi.org/. ACSI scores for federal
web sites are listed at  <http://www.theacsi.org/government/govt-04.html>
http://www.theacsi.org/government/govt-04.html. For TOXNET results, contact
Cindy Love,  <mailto:[log in to unmask]> [log in to unmask],
Specialized Information Services Division, NLM.

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