Agency or Department | INHOUSE | ANOTHER FEDERAL AGENCY | PRIVATE ORGANIZATIONS (BAR, CONTRACTORS, ETC) | MULTIPLE RESOURCES USED | OTHER | TOTAL | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | |
Agency for International Development | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Broadcasting Board of Governors | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 2 | 2 |
Central Intelligence Agency | 1 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 3 | 3 |
Commodity Futures Trading Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Consumer Product Safety Commission | 0 | 0 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 3 | 3 |
Corporation for National Service | 0 | 0 | 0 | 0 | 5 | 3 | 0 | 0 | 0 | 0 | 5 | 3 |
Court Services and Offender Supervision Agency | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Department of Agriculture | 150 | 148 | 22 | 20 | 32 | 29 | 0 | 0 | 0 | 0 | 204 | 197 |
Department of Commerce | 0 | 0 | 24 | 23 | 0 | 0 | 0 | 0 | 0 | 0 | 24 | 23 |
Defense Summary ** | 1,306 | 1,234 | 166 | 167 | 69 | 69 | 29 | 35 | 1 | 1 | 1,571 | 1,506 |
Army & Air Force Exchange Service | 45 | 45 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 49 | 49 |
Defense Commissary Agency | 0 | 0 | 36 | 36 | 0 | 0 | 0 | 0 | 0 | 0 | 36 | 36 |
Defense Contract Audit Agency | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
Defense Contract Management Agency | 3 | 3 | 15 | 14 | 0 | 0 | 0 | 0 | 0 | 0 | 18 | 17 |
Defense Education Activity | 10 | 10 | 4 | 4 | 1 | 1 | 0 | 0 | 0 | 0 | 15 | 15 |
Defense Finance and Accounting Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Human Resources Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Information Systems Agency | 6 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 6 |
Defense Inspector General | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Intelligence Agency | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Logistics Agency | 40 | 40 | 13 | 13 | 7 | 2 | 0 | 0 | 0 | 0 | 60 | 55 |
Defense National Guard Bureau | 8 | 8 | 4 | 4 | 1 | 1 | 0 | 0 | 0 | 0 | 13 | 13 |
Defense National Imagery and Mapping Agency | 0 | 0 | 15 | 15 | 0 | 0 | 0 | 0 | 0 | 0 | 15 | 15 |
Defense National Security Agency | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 4 |
Defense Nuclear Facilities Safety Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Office of the Secretary | 13 | 13 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 13 | 13 |
Defense Security Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Threat Reduction Agency | 0 | 0 | 2 | 2 | 3 | 3 | 0 | 0 | 0 | 0 | 5 | 5 |
Defense Tricare Management Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of the Air Force | 605 | 540 | 6 | 8 | 20 | 25 | 12 | 18 | 0 | 0 | 643 | 591 |
Department of the Army | 228 | 221 | 55 | 55 | 9 | 9 | 0 | 0 | 1 | 1 | 293 | 286 |
Department of the Navy | 341 | 341 | 12 | 12 | 27 | 27 | 17 | 17 | 0 | 0 | 397 | 397 |
Department of Education*** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of Energy | 8 | 8 | 5 | 5 | 9 | 9 | 0 | 0 | 0 | 0 | 22 | 22 |
Department of Health and Human Services | 64 | 65 | 13 | 13 | 3 | 3 | 1 | 1 | 0 | 0 | 81 | 82 |
Department of Housing & Urban Development | 4 | 4 | 47 | 45 | 15 | 15 | 0 | 0 | 0 | 0 | 66 | 64 |
Department of the Interior | 85 | 85 | 3 | 3 | 16 | 16 | 0 | 0 | 0 | 0 | 104 | 104 |
Department of Justice | 45 | 45 | 245 | 244 | 26 | 26 | 0 | 0 | 0 | 0 | 316 | 315 |
Department of Labor | 33 | 24 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 34 | 25 |
Department of State | 31 | 31 | 0 | 0 | 32 | 32 | 0 | 0 | 0 | 0 | 63 | 63 |
Department of Transportation | 146 | 117 | 56 | 49 | 7 | 7 | 40 | 40 | 10 | 10 | 259 | 223 |
Department of the Treasury | 211 | 211 | 153 | 152 | 2 | 2 | 0 | 0 | 0 | 0 | 366 | 365 |
Department of Veterans Affairs | 262 | 261 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 262 | 261 |
Environmental Protection Agency | 2 | 2 | 18 | 18 | 3 | 3 | 2 | 2 | 0 | 0 | 25 | 25 |
Equal Employment Opportunity Commission | 0 | 0 | 5 | 4 | 4 | 4 | 0 | 0 | 0 | 0 | 9 | 8 |
Executive Office of the President Summary** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Administration | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Management and Budget | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of National Drug Control Policy | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of U.S. Trade Representative | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Export-Import Bank of the United States | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Farm Credit Administration | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Federal Communications Commission | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Federal Deposit Insurance Corporation | 0 | 0 | 0 | 0 | 10 | 10 | 0 | 0 | 0 | 0 | 10 | 10 |
Federal Election Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Emergency Management Agency | 7 | 7 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | 8 |
Federal Energy Regulatory Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Housing Finance Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Labor Relations Authority | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Maritime Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Mediation & Conciliation Service | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
Federal Reserve Board | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 2 | 2 |
Federal Retirement Thrift Investment Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
General Services Administration | 3 | 3 | 12 | 12 | 9 | 9 | 2 | 2 | 0 | 0 | 26 | 26 |
Government Printing Office | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Holocaust Memorial Museum | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
International Boundary & Water Commision | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
International Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
John F Kennedy Center for the Arts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Merit Systems Protection Board | 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 4 |
National Aeronautics & Space Administration | 7 | 7 | 5 | 5 | 3 | 3 | 0 | 0 | 0 | 0 | 15 | 15 |
National Archives & Records Administration | 2 | 2 | 0 | 0 | 12 | 12 | 0 | 0 | 0 | 0 | 14 | 14 |
National Credit Union Administration | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
National Endowment for the Arts | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
National Endowment for the Humanities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Gallery of Art | 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 4 |
National Labor Relations Board | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 5 |
National Science Foundation | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
National Transportation Safety Board | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 3 |
Nuclear Regulatory Commission | 0 | 0 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 3 | 3 |
Office of Personnel Management | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Office of Special Counsel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Overseas Private Investment Corporation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Peace Corps | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Pension Benefit Guaranty Corporation | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 3 |
Railroad Retirement Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 4 | 5 | 4 |
Securities and Exchange Commission | 6 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 6 |
Selective Service System | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Small Business Administration | 7 | 7 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 1 | 10 | 10 |
Smithsonian Institution | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
Social Security Administration | 0 | 0 | 9 | 9 | 8 | 8 | 0 | 0 | 0 | 0 | 17 | 17 |
Tennessee Valley Authority | 4 | 4 | 0 | 0 | 8 | 8 | 0 | 0 | 0 | 0 | 12 | 12 |
United States Armed Forces Retirement Home | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
United States Postal Service | 0 | 0 | 40 | 40 | 7,633 | 7,437 | 0 | 0 | 0 | 0 | 7,673 | 7,477 |
United States Tax Court | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
TOTAL | 2,388 | 2,276 | 851 | 837 | 7,925 | 7,724 | 74 | 80 | 17 | 16 | 11,255 | 10,933 |
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed. | ||||||||||||
*** Department of Education did not report ADR accurately and was not included in this report. | ||||||||||||
CABINET AGENCY SUB TOTAL | 2,345 | 2,233 | 775 | 762 | 7,844 | 7,645 | 70 | 76 | 11 | 11 | 11,045 | 10,727 |
MID-SIZE AGENCY SUB TOTAL | 31 | 31 | 47 | 47 | 42 | 42 | 4 | 4 | 1 | 1 | 125 | 125 |
SMALL AGENCY SUB TOTAL | 12 | 12 | 29 | 28 | 39 | 37 | 0 | 0 | 5 | 4 | 85 | 81 |
This page was last modified on June 26, 2003.