U.S. Equal Employment Opportunity Commission

Table IIA - FY 2002 Federal Sector Complaints Inventory

Agency or Department Pending End of Period Written Notification Investigation Hearing Final Decision
Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days Number Total Days Average Days
Agency for International Development 13 6,905 531.15 0 0 0.00 5 814 162.80 6 5,198 866.33 2 893 446.50
Broadcasting Board of Governors 35 10,988 313.94 4 307 76.75 10 1,199 119.90 18 9,002 500.11 3 480 160.00
Central Intelligence Agency 25 8,704 348.16 0 0 0.00 5 631 126.20 16 7,109 444.31 4 964 241.00
Commodity Futures Trading Commission 4 1,545 386.25 0 0 0.00 2 393 196.50 2 1,152 576.00 0 0 0.00
Consumer Product Safety Commission 1 137 137.00 1 137 137.00 0 0 0.00 0 0 0.00 0 0 0.00
Corporation for National Service 14 5,745 410.36 0 0 0.00 6 1,088 181.33 4 1,652 413.00 4 3,005 751.25
Court Services and Offender Supervision Agency 18 4,592 255.11 0 0 0.00 10 1,841 184.10 5 1,601 320.20 3 1,150 383.33
Department of Agriculture 2,180 1,054,051 483.51 439 73,245 166.85 554 215,438 388.88 594 377,848 636.11 593 387,520 653.49
Department of Commerce 558 176,248 315.86 51 5,789 113.51 125 32,256 258.05 275 123,522 449.17 107 14,681 137.21
Defense Summary ** 4,881 1,861,913 381.46 852 91,307 107.17 1,320 220,061 166.71 1,883 1,089,406 578.55 826 461,139 558.28
Army & Air Force Exchange Service 167 65,577 392.68 24 1,333 55.54 40 8,084 202.10 63 39,750 630.95 40 16,410 410.25
Defense Commissary Agency 201 54,709 272.18 37 4,477 121.00 58 11,020 190.00 93 33,462 359.81 13 5,750 442.31
Defense Contract Audit Agency 49 27,299 557.12 0 0 0.00 9 843 93.67 39 26,128 669.95 1 328 328.00
Defense Contract Management Agency 186 143,050 769.09 5 529 105.80 48 12,722 265.04 93 91,178 980.41 40 38,621 965.53
Defense Education Activity 131 39,140 298.78 29 5,212 179.72 28 5,835 208.39 56 19,993 357.02 18 8,100 450.00
Defense Finance and Accounting Service 161 61,050 379.19 8 87 10.88 51 5,804 113.80 80 39,684 496.05 22 15,475 703.41
Defense Human Resources Activity 6 1,258 209.67 0 0 0.00 3 281 93.67 3 977 325.67 0 0 0.00
Defense Information Systems Agency 20 17,394 869.70 0 0 0.00 4 660 165.00 8 7,260 907.50 8 9,474 1184.25
Defense Inspector General 7 987 141.00 0 0 0.00 3 156 52.00 3 638 212.67 1 193 193.00
Defense Intelligence Agency 20 10,510 525.50 1 39 39.00 2 273 136.50 14 8,691 620.79 3 1,507 502.33
Defense Logistics Agency 251 96,705 385.28 48 7,598 158.29 68 16,584 243.88 105 58,132 553.64 30 14,391 479.70
Defense National Guard Bureau 126 8,990 71.35 16 130 8.13 35 1,360 38.86 25 4,500 180.00 50 3,000 60.00
Defense National Imagery and Mapping Agency 19 5,111 269.00 0 0 0.00 4 164 41.00 12 4,230 352.50 3 717 239.00
Defense National Security Agency 26 4,091 157.35 4 104 26.00 8 647 80.88 5 360 72.00 9 2,980 331.11
Defense Nuclear Facilities Safety Board 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Defense Office of the Secretary 44 14,505 329.66 7 710 101.43 19 5,058 266.21 8 4,637 579.63 10 4,100 410.00
Defense Security Service 14 5,889 420.64 0 0 0.00 6 873 145.50 8 5,016 627.00 0 0 0.00
Defense Threat Reduction Agency 1 1,057 1057.00 0 0 0.00 0 0 0.00 1 1,057 1057.00 0 0 0.00
Defense Tricare Management Activity 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Department of the Air Force 763 357,298 468.28 88 37,858 430.20 176 36,856 209.41 264 164,398 622.72 235 118,186 502.92
Department of the Army 1,266 518,173 409.30 177 22,117 124.95 458 72,083 157.39 523 338,998 648.18 108 84,975 786.81
Department of the Navy 1,423 429,120 301.56 408 11,113 27.24 300 40,758 135.86 480 240,317 500.66 235 136,932 582.69
Department of Education 45 26,394 586.53 5 313 62.60 13 1,456 112.00 25 22,737 909.48 2 1,888 944.00
Department of Energy 194 53,149 273.96 3 110 36.67 61 9,335 153.03 115 40,888 355.55 15 2,816 187.73
Department of Health and Human Services 404 231,856 573.90 22 1,753 79.68 128 31,643 247.21 177 137,257 775.46 77 61,203 794.84
Department of Housing & Urban Development 273 159,210 583.19 0 0 0.00 115 17,409 151.38 114 110,841 972.29 44 30,960 703.64
Department of the Interior 585 254,415 434.90 85 4,052 47.67 154 7,049 45.77 305 215,175 705.49 41 28,139 686.32
Department of Justice 2,561 1,470,469 574.18 278 35,068 126.14 486 107,825 221.86 1,166 862,241 739.49 631 465,335 737.46
Department of Labor 270 172,658 639.47 13 355 27.31 75 19,109 254.79 144 128,035 889.13 38 25,159 662.08
Department of State 80 37,327 466.59 3 113 37.67 23 3,446 149.83 40 28,006 700.15 14 5,762 411.57
Department of Transportation 930 526,377 566.00 82 3,004 36.63 208 30,825 148.20 604 461,657 764.33 36 30,891 858.08
Department of the Treasury 1,795 1,044,862 582.10 75 2,474 32.99 542 96,637 178.30 993 827,729 833.56 185 118,022 637.96
Department of Veterans Affairs 4,009 852,789 212.72 396 12,672 32.00 1,741 217,625 125.00 1,619 534,270 330.00 253 88,222 348.70
Environmental Protection Agency 171 80,810 472.57 37 5,043 136.30 34 9,943 292.44 40 32,596 814.90 60 33,228 553.80
Equal Employment Opportunity Commission 60 20,973 349.55 3 164 54.67 25 5,177 207.08 12 5,375 447.92 20 10,257 512.85
Executive Office of the President Summary** 1 10 10.00 1 10 10.00 0 0 0.00 0 0 0.00 0 0 0.00
Office of Administration 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Office of Management and Budget 1 10 10.00 1 10 10.00 0 0 0.00 0 0 0.00 0 0 0.00
Office of National Drug Control Policy 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Office of U.S. Trade Representative 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Export-Import Bank of the United States 6 2,419 403.17 0 0 0.00 2 225 112.50 4 2,194 548.50 0 0 0.00
Farm Credit Administration 1 123 123.00 0 0 0.00 1 123 123.00 0 0 0.00 0 0 0.00
Federal Communications Commission 10 3,960 396.00 0 0 0.00 3 300 100.00 6 3,600 600.00 1 60 60.00
Federal Deposit Insurance Corporation 150 140,885 939.23 0 0 0.00 51 29,218 572.90 65 71,639 1102.14 34 40,028 1177.29
Federal Election Commission 2 257 128.50 0 0 0.00 1 140 140.00 1 117 117.00 0 0 0.00
Federal Emergency Management Agency 66 23,934 362.64 3 1,365 455.00 28 4,947 176.68 30 15,392 513.07 5 2,230 446.00
Federal Energy Regulatory Commission 4 397 99.25 2 37 18.50 1 180 180.00 0 0 0.00 1 180 180.00
Federal Housing Finance Board 3 610 203.33 0 0 0.00 2 387 193.50 1 223 223.00 0 0 0.00
Federal Labor Relations Authority 1 5 5.00 1 5 5.00 0 0 0.00 0 0 0.00 0 0 0.00
Federal Maritime Commission 0 0 ERR 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Federal Mediation & Conciliation Service 3 160 53.33 0 0 0.00 2 100 50.00 0 0 0.00 1 60 60.00
Federal Reserve Board 13 4,274 328.77 1 35 35.00 1 39 39.00 5 1,500 300.00 6 2,700 450.00
Federal Retirement Thrift Investment Board 0 0 ERR 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
Federal Trade Commission 6 1,459 243.17 0 0 0.00 2 192 96.00 4 1,267 316.75 0 0 0.00
General Services Administration 183 79,470 434.26 16 2,268 141.75 46 5,415 117.72 97 60,296 621.61 24 11,491 478.79
Government Printing Office 89 71,311 801.25 23 3,304 143.65 19 8,956 471.37 32 34,249 1070.28 15 24,802 1653.47
Holocaust Memorial Museum 6 988 164.67 0 0 0.00 1 154 154.00 4 804 201.00 1 30 30.00
International Boundary & Water Commision 9 1,357 150.78 0 0 0.00 4 447 111.75 5 910 182.00 0 0 0.00
International Trade Commission 0 0 ERR 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
John F Kennedy Center for the Arts 1 364 364.00 0 0 0.00 0 0 0.00 1 364 364.00 0 0 0.00
Merit Systems Protection Board 5 778 155.60 0 0 0.00 4 331 82.75 0 0 0.00 1 447 447.00
National Aeronautics & Space Administration 76 26,355 346.78 13 498 38.31 16 1,878 117.38 31 13,009 419.65 16 10,970 685.63
National Archives & Records Administration 63 33,728 535.37 14 1,004 71.71 12 3,313 276.08 20 11,025 551.25 17 18,386 1081.53
National Credit Union Administration 12 14,089 1174.08 0 0 0.00 0 0 0.00 7 9,578 1368.29 5 4,511 902.20
National Endowment for the Arts 1 90 90.00 0 0 0.00 1 90 90.00 0 0 0.00 0 0 0.00
National Endowment for the Humanities 0 0 ERR 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
National Gallery of Art 7 799 114.14 0 0 0.00 4 253 63.25 3 546 182.00 0 0 0.00
National Labor Relations Board 36 27,673 768.69 1 102 102.00 10 2,302 230.20 23 23,827 1035.96 2 1,442 721.00
National Science Foundation 6 897 149.50 1 30 30.00 2 20 10.00 3 847 282.33 0 0 0.00
National Transportation Safety Board 8 780 97.50 2 30 15.00 2 30 15.00 4 720 180.00 0 0 0.00
Nuclear Regulatory Commission 22 8,812 400.55 7 1,801 257.29 8 1,551 193.88 7 5,460 780.00 0 0 0.00
Office of Personnel Management 31 20,103 648.48 8 610 76.25 0 0 0.00 19 14,630 770.00 4 4,863 1215.75
Office of Special Counsel 1 30 30.00 0 0 0.00 1 30 30.00 0 0 0.00 0 0 0.00
Overseas Private Investment Corporation 1 450 450.00 0 0 0.00 0 0 0.00 0 0 0.00 1 450 450.00
Peace Corps 1 150 150.00 0 0 0.00 1 150 150.00 0 0 0.00 0 0 0.00
Pension Benefit Guaranty Corporation 12 5,043 420.25 0 0 0.00 6 1,033 172.17 6 4,010 668.33 0 0 0.00
Railroad Retirement Board 3 1,655 551.67 0 0 0.00 0 0 0.00 2 1,442 721.00 1 213 213.00
Securities and Exchange Commission 28 14,329 511.75 4 64 16.00 11 2,943 267.55 13 11,322 870.92 0 0 0.00
Selective Service System 2 190 95.00 0 0 0.00 1 70 70.00 1 120 120.00 0 0 0.00
Small Business Administration 51 32,578 638.78 2 126 63.00 9 1,512 168.00 33 28,135 852.58 7 2,805 400.71
Smithsonian Institution 27 4,645 172.04 2 36 18.00 10 829 82.90 14 3,563 254.50 1 217 217.00
Social Security Administration 1,079 551,636 511.25 113 4,468 39.54 323 70,124 217.10 469 396,754 845.96 174 80,290 461.44
Tennessee Valley Authority 101 27,037 267.69 9 1,077 119.67 23 3,045 132.39 40 6,820 170.50 29 16,095 555.00
United States Armed Forces Retirement Home 12 3,740 311.67 0 0 0.00 2 231 115.50 7 2,217 316.71 3 1,292 430.67
United States Postal Service 10,905 6,632,090 608.17 244 21,738 89.09 3,749 923,082 246.22 4,816 4,503,901 935.20 2,096 1,183,369 564.58
United States Tax Court 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00 0 0 0.00
TOTAL 32,150 15,801,777 491.50 2,816 274,514 97.48 10,001 2,094,840 209.46 13,930 10,253,778 736.09 5,403 3,178,645 588.31
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL 29,670 14,553,808 490.52 2,548 251,993 98.90 9,294 1,933,196 208.00 12,870 9,463,513 735.32 4,958 2,905,106 585.94
MID-SIZE AGENCY SUB TOTAL 1,904 967,350 508.06 195 14,881 76.31 540 126,911 235.02 819 628,204 767.04 350 197,354 563.87
SMALL AGENCY SUB TOTAL 576 280,619 487.19 73 7,640 104.66 167 34,733 207.98 241 162,061 672.45 95 76,185 801.95

This page was last modified on June 26, 2003.

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