Agency or Department | INHOUSE | ANOTHER FEDERAL AGENCY | PRIVATE ORGANIZATIONS: BAR, CONTRACTORS, ETC | MULTIPLE RESOURCES USED | OTHER | TOTAL | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | |
Agency for International Development | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Broadcasting Board of Governors | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Central Intelligence Agency | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Commodity Futures Trading Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Consumer Product Safety Commission | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Corporation for National Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Court Services and Offender Supervision Agency | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Department of Agriculture | 33 | 19 | 101 | 53 | 26 | 4 | 0 | 0 | 0 | 0 | 160 | 76 |
Department of Commerce | 4 | 4 | 7 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | 11 |
Defense Summary ** | 346 | 277 | 354 | 332 | 66 | 70 | 4 | 7 | 0 | 0 | 770 | 686 |
Army & Air Force Exchange Service | 9 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | 9 |
Defense Commissary Agency | 1 | 1 | 21 | 15 | 0 | 0 | 0 | 0 | 0 | 0 | 22 | 16 |
Defense Contract Audit Agency | 0 | 0 | 6 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 4 |
Defense Contract Management Agency | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
Defense Education Activity | 3 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 3 |
Defense Finance and Accounting Service | 0 | 0 | 30 | 21 | 0 | 0 | 0 | 0 | 0 | 0 | 30 | 21 |
Defense Human Resources Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Information Systems Agency | 8 | 8 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 10 | 10 |
Defense Inspector General | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Intelligence Agency | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Logistics Agency | 17 | 17 | 8 | 8 | 2 | 2 | 0 | 0 | 0 | 0 | 27 | 27 |
Defense National Guard Bureau | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 3 |
Defense National Imagery and Mapping Agency | 2 | 2 | 6 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | 8 |
Defense National Security Agency | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Nuclear Facilities Safety Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Office of the Secretary | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Security Service | 2 | 2 | 9 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | 8 |
Defense Threat Reduction Agency | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Tricare Management Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of the Air Force | 154 | 99 | 62 | 68 | 2 | 6 | 3 | 6 | 0 | 0 | 221 | 179 |
Department of the Army | 137 | 124 | 187 | 180 | 5 | 5 | 0 | 0 | 0 | 0 | 329 | 309 |
Department of the Navy | 8 | 8 | 21 | 20 | 55 | 55 | 1 | 1 | 0 | 0 | 85 | 84 |
Department of Education*** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of Energy | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 5 |
Department of Health and Human Services | 5 | 5 | 2 | 2 | 6 | 6 | 0 | 0 | 0 | 0 | 13 | 13 |
Department of Housing & Urban Development | 2 | 2 | 29 | 27 | 3 | 2 | 0 | 0 | 0 | 0 | 34 | 31 |
Department of the Interior | 9 | 9 | 7 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 16 | 16 |
Department of Justice | 133 | 102 | 23 | 19 | 1 | 1 | 0 | 0 | 0 | 0 | 157 | 122 |
Department of Labor | 16 | 9 | 20 | 13 | 0 | 0 | 0 | 0 | 0 | 0 | 36 | 22 |
Department of State | 0 | 0 | 0 | 0 | 14 | 10 | 0 | 0 | 0 | 0 | 14 | 10 |
Department of Transportation | 19 | 18 | 21 | 17 | 0 | 0 | 12 | 12 | 3 | 3 | 55 | 50 |
Department of the Treasury | 90 | 90 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 93 | 93 |
Department of Veterans Affairs | 27 | 27 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 27 | 27 |
Environmental Protection Agency | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Equal Employment Opportunity Commission | 0 | 0 | 7 | 7 | 1 | 1 | 0 | 0 | 0 | 0 | 8 | 8 |
Executive Office of the President Summary** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Administration | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Management and Budget | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of National Drug Control Policy | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of U.S. Trade Representative | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Export-Import Bank of the United States | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Farm Credit Administration | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Communications Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Deposit Insurance Corporation | 0 | 0 | 0 | 0 | 12 | 11 | 0 | 0 | 0 | 0 | 12 | 11 |
Federal Election Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Emergency Management Agency | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Federal Energy Regulatory Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Housing Finance Board | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 2 | 1 |
Federal Labor Relations Authority | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Maritime Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Mediation & Conciliation Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Reserve Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Retirement Thrift Investment Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
General Services Administration | 2 | 2 | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 7 | 7 |
Government Printing Office | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Holocaust Memorial Museum | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
International Boundary & Water Commision | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
International Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
John F Kennedy Center for the Arts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Merit Systems Protection Board | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
National Aeronautics & Space Administration | 1 | 1 | 0 | 0 | 29 | 28 | 0 | 0 | 0 | 0 | 30 | 29 |
National Archives & Records Administration | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
National Credit Union Administration | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Endowment for the Arts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Endowment for the Humanities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Gallery of Art | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Labor Relations Board | 0 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 3 |
National Science Foundation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Transportation Safety Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Nuclear Regulatory Commission | 0 | 0 | 0 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 3 | 2 |
Office of Personnel Management | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Special Counsel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Overseas Private Investment Corporation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Peace Corps | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Pension Benefit Guaranty Corporation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Railroad Retirement Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Securities and Exchange Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Selective Service System | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Small Business Administration | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Smithsonian Institution | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 |
Social Security Administration | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Tennessee Valley Authority | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 2 | 2 |
United States Armed Forces Retirement Home | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 1 |
United States Postal Service | 0 | 0 | 14 | 7 | 741 | 712 | 0 | 0 | 0 | 0 | 755 | 719 |
United States Tax Court | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
TOTAL | 700 | 577 | 597 | 502 | 914 | 858 | 16 | 19 | 3 | 3 | 2,230 | 1,959 |
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed. | ||||||||||||
*** Department of Education did not report ADR data accurately and was not included in this report. | ||||||||||||
CABINET AGENCY SUB TOTAL | 689 | 567 | 581 | 487 | 857 | 805 | 16 | 19 | 3 | 3 | 2,146 | 1,881 |
MID-SIZE AGENCY SUB TOTAL | 8 | 8 | 0 | 0 | 49 | 47 | 0 | 0 | 0 | 0 | 57 | 55 |
SMALL AGENCY SUB TOTAL | 3 | 2 | 16 | 15 | 8 | 6 | 0 | 0 | 0 | 0 | 27 | 23 |
This page was last modified on June 26, 2003.