Agency or Department | SETTLEMENTS (Monetary & Non-Monetary) | NO FORMAL COMPLAINT FILED | NO RESOLUTION | OTHER CLOSURES | OPEN INVENTORY | |||||
---|---|---|---|---|---|---|---|---|---|---|
Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | Complaints | Complainants | |
Agency for International Development | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Broadcasting Board of Governors | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Central Intelligence Agency | 1 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 |
Commodity Futures Trading Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Consumer Product Safety Commission | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Corporation for National Service | 4 | 2 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
Court Services and Offender Supervision Agency | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of Agriculture | 32 | 32 | 0 | 0 | 153 | 146 | 0 | 0 | 19 | 19 |
Department of Commerce | 3 | 3 | 10 | 10 | 3 | 3 | 0 | 0 | 13 | 12 |
Defense Summary ** | 710 | 670 | 317 | 308 | 500 | 484 | 83 | 82 | 139 | 120 |
Army & Air Force Exchange Service | 22 | 22 | 5 | 5 | 22 | 22 | 0 | 0 | 16 | 16 |
Defense Commissary Agency | 38 | 25 | 26 | 20 | 8 | 7 | 0 | 0 | 2 | 2 |
Defense Contract Audit Agency | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Contract Management Agency | 8 | 8 | 1 | 1 | 9 | 8 | 0 | 0 | 4 | 4 |
Defense Education Activity | 6 | 6 | 6 | 6 | 3 | 3 | 0 | 0 | 0 | 0 |
Defense Finance and Accounting Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Human Resources Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Information Systems Agency | 2 | 2 | 2 | 2 | 2 | 2 | 0 | 0 | 0 | 0 |
Defense Inspector General | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Intelligence Agency | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Defense Logistics Agency | 36 | 31 | 5 | 5 | 18 | 18 | 0 | 0 | 3 | 3 |
Defense National Guard Bureau | 9 | 9 | 2 | 2 | 1 | 1 | 0 | 0 | 1 | 1 |
Defense National Imagery and Mapping Agency | 15 | 15 | 0 | 0 | 6 | 6 | 0 | 0 | 0 | 0 |
Defense National Security Agency | 0 | 0 | 2 | 2 | 2 | 2 | 0 | 0 | 0 | 0 |
Defense Nuclear Facilities Safety Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Office of the Secretary | 7 | 7 | 0 | 0 | 6 | 6 | 0 | 0 | 0 | 0 |
Defense Security Service | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Defense Threat Reduction Agency | 2 | 2 | 1 | 1 | 2 | 2 | 0 | 0 | 0 | 0 |
Defense Tricare Management Activity | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of the Air Force | 247 | 228 | 106 | 104 | 192 | 180 | 34 | 34 | 64 | 45 |
Department of the Army | 128 | 125 | 22 | 21 | 83 | 82 | 49 | 48 | 24 | 24 |
Department of the Navy | 187 | 187 | 139 | 139 | 146 | 145 | 0 | 0 | 24 | 24 |
Department of Education*** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Department of Energy | 10 | 10 | 4 | 4 | 9 | 9 | 3 | 3 | 8 | 8 |
Department of Health and Human Services | 36 | 37 | 6 | 6 | 38 | 38 | 0 | 0 | 13 | 13 |
Department of Housing & Urban Development | 20 | 20 | 0 | 0 | 46 | 44 | 0 | 0 | 14 | 14 |
Department of the Interior | 7 | 7 | 30 | 30 | 73 | 73 | 0 | 0 | 3 | 3 |
Department of Justice | 110 | 109 | 46 | 46 | 161 | 161 | 1 | 1 | 47 | 47 |
Department of Labor | 24 | 15 | 4 | 4 | 6 | 6 | 0 | 0 | 7 | 7 |
Department of State | 51 | 51 | 0 | 0 | 12 | 12 | 0 | 0 | 3 | 3 |
Department of Transportation | 104 | 89 | 65 | 48 | 64 | 58 | 6 | 5 | 29 | 28 |
Department of the Treasury | 113 | 113 | 105 | 105 | 129 | 129 | 0 | 0 | 48 | 47 |
Department of Veterans Affairs | 39 | 38 | 93 | 93 | 110 | 110 | 0 | 0 | 20 | 20 |
Environmental Protection Agency | 12 | 12 | 2 | 2 | 11 | 11 | 0 | 0 | 1 | 1 |
Equal Employment Opportunity Commission | 4 | 3 | 1 | 1 | 4 | 4 | 0 | 0 | 1 | 1 |
Executive Office of the President Summary** | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Administration | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of Management and Budget | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of National Drug Control Policy | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Office of U.S. Trade Representative | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Export-Import Bank of the United States | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Farm Credit Administration | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 |
Federal Communications Commission | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
Federal Deposit Insurance Corporation | 3 | 3 | 2 | 2 | 5 | 5 | 0 | 0 | 3 | 3 |
Federal Election Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Emergency Management Agency | 6 | 6 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 |
Federal Energy Regulatory Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Housing Finance Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Labor Relations Authority | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Maritime Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Mediation & Conciliation Service | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Reserve Board | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 |
Federal Retirement Thrift Investment Board | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Federal Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
General Services Administration | 9 | 9 | 4 | 4 | 14 | 14 | 0 | 0 | 1 | 1 |
Government Printing Office | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Holocaust Memorial Museum | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
International Boundary & Water Commision | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
International Trade Commission | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
John F Kennedy Center for the Arts | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Merit Systems Protection Board | 0 | 0 | 3 | 3 | 1 | 1 | 0 | 0 | 0 | 0 |
National Aeronautics & Space Administration | 3 | 3 | 0 | 0 | 12 | 12 | 0 | 0 | 0 | 0 |
National Archives & Records Administration | 8 | 8 | 2 | 2 | 4 | 4 | 0 | 0 | 3 | 3 |
National Credit Union Administration | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Endowment for the Arts | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Endowment for the Humanities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
National Gallery of Art | 3 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
National Labor Relations Board | 4 | 4 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
National Science Foundation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
National Transportation Safety Board | 0 | 0 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 |
Nuclear Regulatory Commission | 2 | 2 | 0 | 0 | 1 | 1 | 0 | 0 | 2 | 2 |
Office of Personnel Management | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
Office of Special Counsel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Overseas Private Investment Corporation | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Peace Corps | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Pension Benefit Guaranty Corporation | 1 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 |
Railroad Retirement Board | 3 | 3 | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 |
Securities and Exchange Commission | 2 | 2 | 0 | 0 | 3 | 3 | 0 | 0 | 2 | 2 |
Selective Service System | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Small Business Administration | 9 | 9 | 1 | 1 | 0 | 0 | 0 | 0 | 2 | 2 |
Smithsonian Institution | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 |
Social Security Administration | 9 | 9 | 1 | 1 | 7 | 7 | 0 | 0 | 0 | 0 |
Tennessee Valley Authority | 4 | 4 | 4 | 4 | 6 | 6 | 0 | 0 | 2 | 2 |
United States Armed Forces Retirement Home | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
United States Postal Service | 4,530 | 4,461 | 1,426 | 1,040 | 3,384 | 3,301 | 0 | 0 | 888 | 874 |
United States Tax Court | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
TOTAL | 5,888 | 5,751 | 2,129 | 1,717 | 4,774 | 4,660 | 95 | 92 | 1,270 | 1,234 |
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed. | ||||||||||
*** Department of Education did not report ADR data accurately and was not included in this report. | ||||||||||
CABINET AGENCY SUB TOTAL | 5,789 | 5,655 | 2,106 | 1,694 | 4,688 | 4,574 | 93 | 91 | 1,251 | 1,215 |
MID-SIZE AGENCY SUB TOTAL | 55 | 55 | 14 | 14 | 59 | 59 | 0 | 0 | 9 | 9 |
SMALL AGENCY SUB TOTAL | 44 | 41 | 9 | 9 | 27 | 27 | 2 | 1 | 10 | 10 |
This page was last modified on June 26, 2003.