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We're always happy to help with your questions. However, we receive many requests about a few common issues. We've posted these common questions and answers for you and you can always find more in depth information in the Help Center. Check the list below to see if your answer is here. If not, or if you need information we haven't supplied, please continue on to the Activity Tracker Help Form and let us know how we may help you.
Click each question below to view the answer, or use this link to view all.
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If you forgot your password, use the
password look-up tool to retrieve your password. After you enter your e-mail address, we will ask you to answer your secret question (the question and answer you selected when you registered). Once you answer the question correctly, we'll e-mail you your password. If you can not remember the answer to your secret question, use the Activity Tracker Help Form at the bottom of this page or call us at 1-800-994-9662 (TDD: 1-888-220-5446) and an information referral specialist can give you your password.
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If you have a different question, or need additional information, please follow this link to our Activity Tracker Help Form.
Content last updated May 6, 2009.