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Frequently Asked Questions I would like to know if it is possible to obtain a copy of the 9/11 Commission Report free of charge. Yes, visit www.9-11commission.gov to download a free copy of the 9/11 Commission Report. This website also has additional information for the victims and families of 9/11. Where can I find information relating to the victims of the September 11th attacks? The following is a Web site with a list of victims' names and other information: www.cnn.com/specials/2001/memorial/lists/by-name/index.html Do you have a number for a crisis line for individuals concerned with terrorism in their particular area? The U.S. Department of Homeland Security (1-800-BE-READY) has a program to educate the public about how to be prepared in case of a national emergency—including a possible terrorist attack. Visit www.ready.gov. The American Red Cross also has several references on their Web site at www.redcross.org. I have information regarding the 9/11 attacks that I would like to report to the FBI. How should I go about this? Contact your local FBI office. The number can be found in the telephone directory in the government (blue) section of your local white pages and on FBI's Your Local FBI Office Web page. Where would I inquire about personal belongings of my loved one? Property found at ground zero and the landfill was cataloged and collected by the New York City Police Department. Claims for jewelry will be accepted and investigated by the Department Property Clerk Division beginning on December 1, 2004, through May 31, 2005. Visit the New York City Police Department Web site to obtain additional information and to register to submit jewelry claims. Information regarding property other than jewelry can be obtained by contacting Michael Henley, who is the Evidence and Property Control Specialist, at 646-610-5531. I have just been notified that my loved one's remains have been identified. Is there any assistance available to help with funeral expenses? The New York Crime Victims Compensation Board is assisting with this. You can contact them at 1-800-247-8035 or 518-457-8727. I have heard about an ID card that is required when attending 9/11 activities. Do you have any information about this? Families are encouraged to obtain a "Family ID Card," which gives access to all 9/11-related activities. Please contact the Medical Examiner's office at 212-447-7884 for additional information. My loved one died at the WTC and I would like to visit the Memorial Park. Do I need any identifying documents to do this? Families wishing to visit the Memorial Park need to schedule this by calling 212-447-7884. Visitations can be scheduled 7 days a week from 9:00 a.m. to 5:00 p.m. A photo ID or a "Family ID Card" is necessary. Are the unidentified victims' remains kept at the World Trade Center site? There continues to be discussion regarding the design of the memorial. This memorial will house the unidentified remains in the hopes that, in the future, technology advances might make identification possible. Currently, unidentified remains will continue to be kept at the city medical examiners office. If you have questions regarding this, please contact that office at 212-447-7884. I was in New York City on 9/11 and experienced the attacks. I continue to have nightmares and fears about tall buildings. I live in a state other than New York. Is there anywhere that I can go to receive counseling for this? The American Red Cross is helping to refer individuals to counselors within their state area for trauma counseling. The number for the National American Red Cross is 1-866-438-4636. A coworker recently informed me of a new counseling hotline for commuters. Do you have any information regarding this? There is a counseling hotline for New Jersey residents; it is 866-4-U-NJ-911 and assistance is offered by mental health professionals as well as survivors and others affected by the attacks. Is there any financial assistance available to offset costs of counseling? The American Red Cross has assumed financial and administrative responsibility for the 9/11 Mental Health and Substance Abuse program as of January 1, 2005. For more information, please call 1-800-LIFENET (1-800-543-3638). I have had ongoing medical problems since my victimization during the 9/11 attacks. Who can help with these medical costs? The New York Crime Victims Compensation Board is assisting with these costs on a "last resort" basis. If your insurance does not cover all the costs, or if you are completely without insurance, they will assist you. You can reach them at 1-800-247-8035 or 518-457-8727. For those of us who do not qualify for assistance from the majority of the 9/11 support agencies, what assistance is available to volunteers with health concerns from WTC site rescue and recovery work and who have not been able to return to our previous level of work? Rescue and recovery workers may obtain medical assistance, travel aid, and coupons from the New York Disaster Interfaith Services and the World Trade Center Medical Monitoring and Treatment Program.
The WTC Medical Monitoring and Treatment Program is administered by the Mount Sinai Center for Occupational and Environmental Medicine, in partnership with the National Institute for Occupational Safety and Health of the Centers for Disease Control and Prevention. Please see the Program Overview for a complete description. I was a search and recovery worker at the WTC site. I have had ongoing respiratory and chronic sinus problems since 9/11. Is there information available for such problems? You can contact the WTC Medical Monitoring and Treatment Program at 1-888-702-0630. Volunteers from New York and all other parts of the country can also register with the WTC Health Registry by calling 1-866-NYC-WTCR (1-866-692-9827) or 212-442-1585. The registry provides a health survey of those directly exposed to the events of 9/11. Others who would be eligible include people in the surrounding buildings, streets, or the subway south of Chambers Street; rescue, recovery, or cleanup workers; students and staff at schools or daycare centers south of Canal Street; and people who were living south of Canal Street. Also, residents of New Jersey, Long Island, upstate New York, Connecticut, and Pennsylvania who may have commuted or been in the area are eligible for the registry. Where can I find answers to my questions about the Victim Compensation Fund? Visit the web archives of the Victim Compensation Fund Web site for information on the September 11 Victim Compensation Fund Program, which ended on June 15, 2004. Are there funds available to assist victims' children with scholarships for college education? Yes. The Families of Freedom Scholarship Fund (1-877-862-0136) is set up to help dependents of those killed or permanently disabled, as well as their spouses and domestic partners, pay for college education. Rather than search multiple sites for scholarship programs, is there a central source of information for scholarship programs available to assist families affected by the 9/11 attacks? The September 11 Scholarship Alliance is trying to simplify the scholarship application process. Through their Web site, www.scholarships911.org, the Alliance offers a one-time registration process and an overview of available scholarships that may be used to attend an accredited 2- or 4-year college, university, or vocational-technical school in the United States as well as in other countries. You can also contact the September 11 Scholarship Alliance at 877-862-0136. I lost my job due to 9/11 and have been unable to regain employment in my same industry. Are there any agencies offering back-to-work programs? The State of New Jersey offers workforce programs and services (unemployment, job training, job search assistance, etc.) at a number of one-stop career centers located throughout the State. The New York State Division of Employment Services also maintains "one-stop shopping" centers for employment-related needs. They offer educational programs, classroom courses, distance learning opportunities, web- and computer-based training, and apprenticeship programs. Are there any organizations that are providing financial assistance with primary education for children? The September 11, 2001, Children's Fund, Inc. provides assistance with primary and secondary schooling as well as funding for apprenticeships, trade schools, and internships. You can contact them at 845-758-0911. |
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