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#349Remedy - NIH Central Service Ticket System
 
Description:
Remedy's Action Request System was chosen as the NIH Help Desk's central customer service ticket system and is in use by various other organizations across the NIH. Features of the Central System include:
  • Accessing and querying service tickets
  • Customer database
  • Hot News alerts
  • Knowledge Base*
  • Staff in/out registry
The following course materials are available for download:
 
Objectives:
Upon completion of this course, the student will be able to:
  • Efficiently track and log all requests
  • Assign the request to various support partners, as necessary
  • Understand HotNews
Who should attend:
Anyone interested in implementing customer request tracking automation or wishing to understand how Remedy works at NIH
 
Instructor(s):
Jerry Bosley
Division of Customer Support, CIT
 
Time Required:
3 hours
 
Sections Available:
-- Concluded -- 349-09F November 6 1:00 - 4:00 Fernwood Building, Lower Level Classroom - 1NW02
 
NOTE: Although this course has already taken place, we'll put you on a waiting list for the next available session.
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