| Item |
Survey
Items By Composite |
No. of hospitals
& No. of respondents |
Average Percent
Positive |
s.d. |
Survey Item Percent Positive Response |
| Min |
10th Percentile |
25th Percentile |
Median/
50th Percentile |
75th Percentile |
90th Percentile |
Max |
| 1. |
Teamwork
Within Units |
|
|
|
|
|
|
|
|
|
|
| A1 |
1. People
support one another in this unit. |
H = 518
N = 154,813 |
84% |
9.52% |
10% |
76% |
81% |
85% |
89% |
93% |
100% |
| A3 |
2. When a
lot of work needs to be done quickly, we work together as a team to get the
work done. |
H = 518
N = 155,014 |
85% |
9.16% |
12% |
78% |
82% |
87% |
90% |
93% |
100% |
| A4 |
3. In this
unit, people treat each other with respect. |
H = 518
N = 154,895 |
77% |
9.85% |
16% |
67% |
73% |
78% |
83% |
87% |
100% |
| A11 |
4. When one
area in this unit gets really busy, others help out. |
H =
518
N = 152,205 |
687% |
9.39% |
23% |
57% |
63% |
68% |
73% |
79% |
91% |
| 2. |
Supervisor/Manager
Expectations & Actions Promoting
Patient Safety |
|
|
|
|
|
|
|
|
|
|
| B1 |
1. My
supv/mgr says a good word when he/she sees a job done according to
established patient safety procedures. |
H =
519
N = 154,796 |
71% |
9.82% |
18% |
60% |
66% |
71% |
78% |
81% |
93% |
| B2 |
2. My
supv/mgr seriously considers staff suggestions for improving patient safety. |
H =
519
N = 154,389 |
75% |
9.93% |
12% |
65% |
71% |
76% |
82% |
86% |
100% |
| B3 R |
3. Whenever
pressure builds up, my supv/mgr wants us to work faster, even if it means
taking shortcuts. |
H =
513
N = 153,026 |
74% |
8.99% |
21% |
64% |
68% |
74% |
81% |
85% |
100% |
| B4 R |
4. My
supv/mgr overlooks patient safety problems that happen over and over. |
H =
519
N = 153,315 |
76% |
9.13% |
17% |
67% |
72% |
76% |
81% |
86% |
100% |
| 3. |
Management
Support for Patient Safety |
|
|
|
|
|
|
|
|
|
|
| F1 |
1. Hospital
mgmt provides a work climate that promotes patient safety. |
H =
519
N = 153,624 |
80% |
11.43% |
15% |
67% |
74% |
81% |
87% |
92% |
100% |
| F8 |
2. The actions
of hospital mgmt show that patient safety is a top priority. |
H =
519
N = 150,833 |
71% |
12.00% |
12% |
57% |
64% |
73% |
79% |
85% |
100% |
F9
R |
3. Hospital
mgmt seems interested in patient safety only after an adverse event happens. |
H =
519
N = 149,956 |
59% |
12.66% |
18% |
44% |
51% |
59% |
68% |
76% |
93% |
| 4. |
Organizational Learning—Continuous
Improvement |
|
|
|
|
|
|
|
|
|
|
| A6 |
1. We are
actively doing things to improve patient safety. |
H =
519
N = 154,667 |
81% |
9.94%
|
7% |
72% |
77% |
82% |
87% |
91% |
100% |
| A9 |
2. Mistakes
have led to positive changes here. |
H =
519
N = 155,575 |
62% |
9.80% |
16% |
52% |
57% |
63% |
68% |
74% |
100% |
| A13 |
3. After we
make changes to improve patient safety, we evaluate their effectiveness. |
H =
519
N = 152,871 |
67% |
11.05% |
12% |
54% |
61% |
68% |
74% |
79% |
94% |
| 5. |
Overall
Perceptions of Patient Safety |
|
|
|
|
|
|
|
|
|
|
A10
R |
1. It is
just by chance that more serious mistakes don't happen around here. |
H = 519
N = 155,202 |
60% |
11.09% |
18% |
47% |
53% |
60% |
68% |
74% |
88% |
| A15 |
2. Patient
safety is never sacrificed to get more work done. |
H =
519
N = 152,369 |
64% |
11.61% |
23% |
50% |
57% |
64% |
72% |
80% |
100% |
A17
R |
3. We have
patient safety problems in this unit. |
H =
519
N = 152,911 |
62% |
11.97% |
15% |
48% |
55% |
62% |
70% |
77% |
92% |
| A18 |
4. Our
procedures and systems are good at preventing errors from happening. |
H =
519
N = 155,393 |
69% |
10.51% |
8% |
58% |
64% |
70% |
76% |
81% |
100% |
| 6. |
Feedback
and Communication About Error |
|
|
|
|
|
|
|
|
|
|
| C1 |
1. We are
given feedback about changes put into place based on event reports. |
H =
518
N = 148,787 |
52% |
10.44% |
18% |
39% |
46% |
53% |
60% |
64% |
87% |
| C3 |
2. We are
informed about errors that happen in this unit. |
H =
518
N = 149,666 |
64% |
10.21% |
21% |
53% |
58% |
63% |
70% |
77% |
93% |
| C5 |
3. In this
unit, we discuss ways to prevent errors from happening again. |
H =
516
N = 150,571 |
70% |
10.36% |
13% |
59% |
64% |
70% |
76% |
82% |
100% |
| 7. |
Communication
Openness |
|
|
|
|
|
|
|
|
|
|
| C2 |
1. Staff
will freely speak up if they see something that may negatively affect patient
care. |
H =
519
N = 153,939 |
76% |
8.96% |
12% |
67% |
72% |
76% |
81% |
85% |
100% |
| C4 |
2. Staff feel free to question the decisions or actions of those
with more authority. |
H =
517
N = 154,448 |
47% |
8.73% |
25% |
37% |
42% |
46% |
52% |
58% |
94% |
C6
R |
3. Staff are afraid to ask questions when something does not seem
right. |
H = 517
N = 154,824 |
63% |
9.60% |
7% |
53% |
58% |
63% |
68% |
73% |
100% |
| 8. |
Frequency
of Events Reported |
|
|
|
|
|
|
|
|
|
|
| D1 |
1. When a
mistake is made, but is caught and corrected before affecting the patient,
how often is this reported? |
H =
518
N = 137,040 |
51% |
10.01% |
18% |
39% |
45% |
51% |
57% |
63% |
81% |
| D2 |
2. When a
mistake is made, but has no potential to harm the patient, how often
is this reported? |
H =
518
N = 136,477 |
55% |
9.88% |
20% |
43% |
49% |
56% |
61% |
68% |
85% |
| D3 |
3. When a
mistake is made that could harm the patient, but does not, how often
is this reported? |
H =
518
N = 135,955 |
73% |
8.95% |
28% |
63% |
68% |
73% |
78% |
83% |
100% |
| 9. |
Teamwork
Across Units |
|
|
|
|
|
|
|
|
|
|
F2
R |
1. Hospital
units do not coordinate well with each other. |
H = 518
N = 146,911 |
45% |
13.30% |
5% |
29% |
35% |
44% |
54% |
63% |
91% |
| F4 |
2. There is
good cooperation among hospital units that need to work together. |
H =
518
N = 145,905 |
58% |
12.75% |
20% |
42% |
49% |
58% |
67% |
76% |
96% |
F6
R |
3. It is
often unpleasant to work with staff from other hospital units. |
H =
518
N = 144,216 |
58% |
11.16% |
7% |
46% |
51% |
58% |
65% |
73% |
100% |
| F10 |
4. Hospital
units work well together to provide the best care for patients. |
H =
518
N = 145,058 |
67% |
12.62% |
15% |
52% |
58% |
68% |
76% |
83% |
96% |
| 10. |
Staffing |
|
|
|
|
|
|
|
|
|
|
| A2 |
1. We have
enough staff to handle the workload. |
H =
517
N = 154,188 |
54% |
14.45% |
18% |
36% |
44% |
53% |
64% |
75% |
98% |
A5
R |
2. Staff in
this unit work longer hours than is best for patient
care. |
H =
517
N = 148,748 |
52% |
10.37% |
22% |
40% |
45% |
51% |
58% |
65% |
87% |
A7
R |
3. We use
more agency/temporary staff than is best for patient care. |
H =
517
N = 144,748 |
64% |
13.33% |
4% |
47% |
56% |
65% |
73% |
79% |
100% |
A14
R |
4. We work
in "crisis mode" trying to do too much, too quickly. |
H =
517
N = 150,454 |
49% |
12.89% |
18% |
33% |
40% |
49% |
58% |
67% |
91% |
| 11. |
Handoffs
& Transitions |
|
|
|
|
|
|
|
|
|
|
F3
R |
1. Things
"fall between the cracks" when transferring patients from one unit to
another. |
H =
519
N = 144,828 |
41% |
14.00% |
13% |
25% |
31% |
39% |
50% |
61% |
91% |
F5
R |
2.
Important patient care information is often lost during shift changes. |
H =
519
N = 143,493 |
49% |
11.35% |
19% |
36% |
41% |
48% |
56% |
64% |
91% |
F7
R |
3. Problems
often occur in the exchange of information across hospital units. |
H =
519
N = 145,586 |
42% |
12.31% |
11% |
29% |
33% |
40% |
49% |
60% |
100% |
F11
R |
4. Shift
changes are problematic for patients in this hospital. |
H =
519
N = 143,154 |
46% |
13.28% |
14% |
30% |
36% |
45% |
54% |
64% |
94% |
| 12. |
Nonpunitive
Response to Error |
|
|
|
|
|
|
|
|
|
|
A8
R |
1. Staff feel like their mistakes are held against them. |
H =
518
N = 152,603 |
51% |
9.93% |
18% |
39% |
45% |
50% |
58% |
64% |
88% |
A12
R |
2. When an
event is reported, it feels like the person is being written up, not the
problem. |
H =
518
N = 150,158 |
45% |
9.82% |
12% |
33% |
38% |
44% |
44% |
57% |
88% |
A16
R |
3. Staff
worry that mistakes they make are kept in their personnel file. |
H =
518
N = 150,413 |
36% |
9.65% |
12% |
24% |
24% |
34% |
34% |
49% |
71% |
540 Gaither Road Rockville, MD 20850 
