Figure 3: Improvement Model

The improvement model asks these questions: What are we trying to accomplish? How will we know that a change in an improvement? What changes can we make that will result in improvement? The Plan-Do-Study-Act process is used as a guide to make the changes.

Source: Developed by Associates in Process Improvement. In: Langley G, Nolan K, Nolan T, et al. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco: Jossey-Bass, 1996.

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