AES Broadcast 06/02/2005 Broadcast # 2005022
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MEMORANDUM FOR: Participants of the Automated Export System (AES)
From: Gerard J. Horner
Chief, Automated Export System Branch
Foreign Trade Division
U.S. Census Bureau
Subject: The U.S. Census Bureau, Foreign Trade Division and
AES Call Center
On June 7, 2005 the U.S. Census Bureau, Foreign Trade Division (FTD)
and the Automated Export System (AES) will launch a new service for
the trade community. The FTD Call Center will allow the trade to
remember only one phone number for most of the services and support
offered by the U.S. Census Bureau, FTD.
The number to dial is 1-800-549-0595. Using this number the trade
will be able to reach AES Reps, Commodity Analysts and Regulations
Specialists. With this service the FTD expects to satisfy the
increasing demand for customer support.
Hours of operation of the Call Center:
For AES Support 7:30AM to 6:00PM EST
For Regulations and Commodity Support 8:00AM to 5:30PM EST
The Call Center will have three menu options. The following
table will help you determine what is the best option for
your inquiry.
Menu Option 1 AES:
* AES Filing Problems
* AES Fatal Errors
* AES Monthly Reports
* AESPcLink Workshops
* Post Departure Filing (Option 4)
Menu Option 2 Commodities:
* Assistance to obtain your Schedule B classification
* Other Commodities Related Reporting Issues
Menu Option 3 Regulations:
* Clarifying Regulations
* Responsibilities of the Parties in Export Transactions
* Regulation Seminars
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