ITA Performance Measure Owners Contact List Home | ITA Strategic Plan | Strategic Goals and Performance Measure Objectives | Performance Measures and Definitions | Performance Management Lifecycle | Performance Measure Pyramid | Glossary of Terms |
| Measure # | Performance Measure |
Measure Owner | Telephone Number |
| 1a | Customer Value:Level of Awareness and Understanding of ITA's Products and Services | Ed Meyer | 202-482-5436 |
| 1b | Customer Value: Customer Satisfaction with Quality of ITA's Products and Services | Ed Meyer | 202-482-5436 |
| 1c | Customer Value: Customer Perception of Portal Ease of Use | Renee Macklin | 202-482-3801 |
| 1d | Customer Value: Customer Perception of Ease of Access to Export and Trade Information and Data | Renee Macklin | 202-482-3801 |
| 2 | #Market Access and Compliance Cases Initiated | Peter Hale | 202-482-5341 |
| 3 | $Value of Barriers Addressed | Peter Hale | 202-482-5341 |
4 |
#AD/CVD Cases Completed | 202-482-5184 |
|
| 5 | # of Export Transaction made as a result of ITA Involvement | Bill Fanjoy | 202-482-1468 |
| 6 | Customer Exporter Activities undertaken per customer surveyed | Bill Fanjoy | 202-482-1468 |
| 7 | % of Undertaken Advocacies actions completed successfully | Mike Miron | 202-482-3510 |
| 8 | $ Value of Successfully completed advocacies Projects (U.S. export content) | Mike Miron | 202-482-3510 |
| 9 | # Exports in Priority Export Markets | Jeff Lins | 202-482-5145 |
| 10 | Change in U.S. Export Share for Priority Products and Markets | Jeff Lins | 202-482-5145 |
| 11 | # New to Export Firms exporting for First Time | Bill Fanjoy | 202-482-1468 |
| 12 | # of U.S. exporter entering a New Market | Bill Fanjoy | 202-482-1468 |
| 13 | # of New or Enhanced Partnerships with Public & Private Entities to promote U. S. Exports | Jerry Morse | 202-482-3197 |
| 14 | # Customers Acquired Through Proactive ITA Efforts | Bill Fanjoy | 202-482-1468 |
| 15 | % of ITA Business Processes provided Electronically to External Customers | Renee Macklin | 202-482-3801 |
| 16 | % of Processes and Services provided Electronically to Internal Customers | Mary Ann McFate | 202-482-5436 |
| 17 | Employee Job Satisfaction |
|
|
| 18 | Clean Audit | Jim Donahue | 202-482-0210 |
Performance Management
Support:
|
Strategic Planning
Leadership Team (SPLT)
|
Glenitta_Chase@ita.doc.gov
Updated10/30/01