TREASURY INSPECTOR GENERAL FOR TAX
ADMINISTRATION
PROGRESS HAS BEEN MADE, BUT IMPORTANT WORK MUST BE COMPLETED TO ENSURE
TIMELY IDENTIFICATION OF FUTURE LEADERS
Issued on June 26, 2008
Highlights
Highlights of
Report Number: 2008-10-132 to the
Internal Revenue Service Human Capital Officer.
IMPACT ON TAXPAYERS
The potential loss of a large number of its leaders within
the next several years increases the importance of the Internal Revenue Service
(IRS) having a process in place to fill anticipated vacancies quickly and
effectively. To that end, the IRS has
begun development of a leadership succession program. However, it needs to complete significant
work to ensure that future leaders are identified and developed. An effective leadership succession program
would enable IRS management to make informed decisions to ensure that
upcoming leadership vacancies are filled in a timely manner with highly
qualified leaders who can address the challenges of the future, which will help
to preserve public confidence in its ability to fulfill its mission.
WHY TIGTA DID THE AUDIT
This audit was initiated as part of the TIGTA Fiscal Year
2008 Annual Audit Plan coverage under the major management challenge of Human
Capital. The overall objective of this
audit was to assess the progress of the Human Capital Office in developing and
overseeing a succession planning program that ensures the timely identification
of qualified IRS candidates for leadership positions and the continuity of
the IRS leadership workforce.
WHAT
TIGTA FOUND
The IRS has made progress in the development of a leadership
succession program that will assist in identifying qualified individuals to
fill future leadership positions.
Specifically, under the direction of the Human Capital Office, the IRS
piloted a new process to provide a standardized, ongoing method to identify
leadership potential in 2006 and took actions to implement this succession
planning process throughout the agency in 2007.
In addition, the Human Capital Office redesigned leadership training in
2007 to prepare highly qualified managers for future executive positions and
plans to revise additional leadership training in 2008. Also, Human Capital Office management
recently created and is staffing a Leadership Succession Planning program
office to provide increased, dedicated oversight of leadership succession.
However, significant work needs to be completed to ensure
that future leaders are identified and developed. For example, the IRS does not have a
well-documented leadership succession plan that specifies the key actions that
will be taken in this area and how these actions will, when implemented, work
together as a clearly defined strategy.
In addition, some levels of management have not completed the leadership
succession program. Also, the IRS has
not determined the overall leadership strength of each operating division for
future front-line manager through executive leadership positions. Further, the IRS has not fully developed
performance measures to assist senior management in assessing whether
leadership succession planning efforts are effective. Until these actions are taken, the IRS will have
difficulty assessing the timeliness of its progress in identifying highly
qualified managers to fill upcoming leadership vacancies and ensure the
continuity of its operations.
WHAT TIGTA RECOMMENDED
TIGTA recommended that the IRS Human
Capital Officer develop
a written strategic leadership succession plan that documents the high-level
succession strategy and how the strategy, when implemented, will work with
other human capital efforts. In
addition, TIGTA recommended that the IRS Human Capital Officer prepare a plan
that specifies the key activities that should be completed in the short term to
ensure that the leadership succession program continues to move forward,
including actions planned, individuals assigned, responsible management
officials, and methods to monitor and report performance.
In
their response to the report, IRS officials agreed with these recommendations.
The IRS Human Capital Officer plans to develop a strategic leadership
succession plan that documents a high-level succession strategy, develop
leadership succession planning performance measures, and prepare a short‑term
plan to ensure that the leadership succession program continues to move
forward.
READ THE
FULL REPORT
To view the report,
including the scope, methodology, and full IRS response, go to:
http://www.treas.gov/tigta/auditreports/2008reports/200810132fr.html.
Email Address: inquiries@tigta.treas.gov
Phone Number: 202-622-6500
Web Site:
http://www.tigta.gov