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US-VISIT >> Privacy Information >> Redress Policy
US-VISIT has in place a three-stage process for individuals to inquire about the data US-VISIT has collected on them as well as to facilitate the amendment or correction of data that are not accurate, relevant, timely, or complete.
When you arrive in the United States, if you went through US-VISIT processing -- your two index fingers were scanned and your photo taken -- you may request that the US-VISIT Privacy Officer review your records for the purpose of amending or correcting them based on questions concerning accuracy, relevancy, timeliness, or completeness.
The Information You Need to Provide for Your Request to be Processed
For your convenience you can use the following form:
Your redress should be sent to:
US-VISIT Privacy Officer
US-VISIT Program
U.S. Department of Homeland Security
Washington, D.C. 20528, USA
or you may send by facsimile to 00-1-202-298-5201.
In addition, the Privacy Officer can be reached for questions at 202-298-5200.
We make every effort to respond in a timely manner. We expect the process will take twenty (20) business days, but the volume of requests may result in our not being able to meet this goal. Please note that incoming mail to the Department of Homeland Security is subject to frequent security delays.
If you are not satisfied with the response you receive from US-VISIT, you can appeal your case to the DHS Chief Privacy Officer, who will review your appeal, and provide final adjudication on the matter. The DHS Chief Privacy Officer can be contacted at:
Chief Privacy Officer
ATTN: US-VISIT Appeal
Department of Homeland Security
Washington, D.C. 20528, USA
or Fax: 00-1-202-772-5036.
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This page was last reviewed/modified on February 12, 2008.