Customer Service Operations
Customer Service Vision
We, the dedicated public servants of DC Government, are proud to consistently deliver world-class customer service in all aspects of our work. We readily supply information to meet the diverse needs of all constituents and make every effort to educate as we inform. Our customers are impressed with the efficiency and timeliness of the services they receive and the level of professionalism with which services are provided.
In our effort to identify ways to continuously improve our processes, systems, and policies, we encourage and act upon feedback and suggestions from both internal and external customers. As a result of our commitment to customer service excellence, Washington, DC is recognized as one of the most desirable places to live and work.
