The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

This study has been completed.

First Received: February 17, 2006 No Changes Posted

Sponsored by:	Medical College of Wisconsin
Information provided by:	Medical College of Wisconsin
ClinicalTrials.gov Identifier:	NCT00293982

Purpose

The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Condition	Intervention
Patient Satisfaction	Behavioral: Physician knowledge of parental expectations for the visit

U.S. FDA Resources

Study Type:	Interventional
Study Design:	Randomized, Open Label, Active Control, Single Group Assignment

Further study details as provided by Medical College of Wisconsin:

Primary Outcome Measures:

Patient satisfaction as measured by:
1. ratings of overall care
2. willingness to recommend the ED

Secondary Outcome Measures:

Ratings of degree to which expectations were met

Estimated Enrollment:	948
Study Start Date:	June 2004
Estimated Study Completion Date:	August 2005

Eligibility

Genders Eligible for Study:

Both

Criteria

Inclusion Criteria:

Parent of child less than or equal to 18 years of age

Exclusion Criteria:

Inability to understand the English language surveys

Contacts and Locations

Please refer to this study by its ClinicalTrials.gov identifier: NCT00293982

Locations

United States, Wisconsin
Children's Hospital of Wisconsin
Milwaukee, Wisconsin, United States, 53226

Sponsors and Collaborators

Medical College of Wisconsin

Investigators

Principal Investigator:	Christopher D Spahr, MD	Medical College of Wisconsin
Study Director:	David C Brousseau, MD, MS	Medical College of Wisconsin

More Information

No publications provided

Study ID Numbers:	CHW 04/22, HRRC 086-04
Study First Received:	February 17, 2006
Last Updated:	February 17, 2006
ClinicalTrials.gov Identifier:	NCT00293982 History of Changes
Health Authority:	United States: Institutional Review Board

Keywords provided by Medical College of Wisconsin:

Patient satisfaction
Patient expectations
Pediatric emergency department

Study placed in the following topic categories:

Emergencies

ClinicalTrials.gov processed this record on May 07, 2009