CBO Job Announcement #09-39
Help Desk Specialist
Management, Business, and Information Services Division
The Information Resources, Management and Technology Service Unit seeks a self-motivated Help Desk Specialist (Level II/III) with a strong work ethic to provide PC Desktop assistance to CBO staff. The successful candidate will report to the Chief Information Officer as part of a 12-person IT shop. The position encompasses all aspects of customer facing technical support for a PC based/LAN/WAN computing environment. Specific duties include PC software/hardware installation/troubleshooting; printer installation/troubleshooting; PC imaging and replacement; Windows active directory administration; and supporting a variety of PC client applications, to include Office 2007 and Outlook 2007.
Qualifications: Candidates should have a minimum of four years of solid IT experience. The position requires a well organized person with strong technical skills who can work independently and as a part of a team to accommodate rapidly changing priorities. The successful candidate must have the ability to handle multiple simultaneous tasks and complete projects under tight deadlines. Strong communication and interpersonal skills are required – the candidate must interact effectively with people at every level of the organization.
The position requires the ability to lift twenty five pounds on a recurring basis. We are especially interested in candidates who have experience in similarly sized organizations (300 – 500 people). Certifications in MS Windows, MS Exchange, MS SharePoint, MS Office and are considered highly desirable but are not required. An associate’s or bachelor’s degree in computer science, information technology, or a related field is also preferred.
Salary & Benefits: Salary is competitive and will be commensurate with experience, education, and other qualifications. CBO offers excellent benefits and an attractive work environment.
How to Apply: Please submit the following items using CBO's job application system:
| Contact: | Human Resources |
| Address: | Congressional Budget Office
Ford House Office Building, Room 410 Washington, D.C. 20515 |
| E-Mail: | jobs@cbo.gov |
| Telephone: | (202) 226-2628 |
CBO is an Equal Opportunity Employer