|
If you have a problem with a car purchased from a local dealer, first try to work it out with the dealer. If the problem is
not resolved, contact the manufacturer's regional or national office. Ask for the consumer affairs office. Many of these are
listed in this section.
If you are still unsuccessful, consider contacting the other organizations in this section that handle consumer
complaints.
These programs are usually called alternative dispute resolution programs. Generally, there are three types:
arbitration, conciliation and mediation. All three methods of dispute resolution vary. Ask for a copy of the rules of the
program before you file your case. Generally, the decisions of the arbitrators are binding and must be accepted by both the
customer and the business. However, in other forms of dispute resolution, only the business is required to accept the
decision. In some programs, decisions are not binding on either party.
Remember, before contacting one of these programs, try to resolve the complaint with the company. If you still cannot
resolve your problem, contact one of the third-party resolution programs. Be sure to contact your local or state consumer
agency to see if your state offers state-run dispute resolution programs.
If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer
protection agency to find out about your rights under the lemon law.
If you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto
Safety Hotline. NHTSA also provides recall and crash test information, but does not handle complaints.
| 
