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FAQ
DOCLINE Frequently Asked Questions
Printer-friendly Version- What is DOCLINE?
- Does DOCLINE support the ISO ILL Protocol?
- How can I find out if my institution is eligible to use DOCLINE?
- How do I change my password?
- How do I learn DOCLINE?
- How do I temporarily deactivate my DOCLINE account?
- How does Routing work?
- How does "Time-triggered Actions" work?
- How does QuickDOC work with DOCLINE?
- What does NLM do about copyright for distribution of electronic journals?
- What does that dog have to do with DOCLINE?
- What is the DOCLINE-L Discussion List?
- What is the Electronic Fund Transfer System (EFTS)?
- Can multiple users log into the same DOCLINE account at the same time?
- How are documents delivered via the Web?
- How do I adjust my computer for best viewing DOCLINE?
- How do I connect to DOCLINE and stay connected if my institution uses a firewall or a proxy server?
- How do I display diacritics correctly in DOCLINE?
- How do I get back to a DOCLINE screen after I have linked out to the NLM homepage?
- How do I view documents sent by electronic mail?
- What are the advantages of document delivery via the Web?
- What are the different methods of document delivery in DOCLINE?
- What do I do when I get a Javascript error?
- Why am I getting the "cookie message" when my browser is set to accept cookies?
- Why and how should I clear the cache on my Web browser?
- Why do I see the "National Library of Medicine" banner when I click on a button in DOCLINE?
- Why does part of the screen disappear when I click on the BACK button?
- Why don't my bookmarks for DOCLINE pages work?
- List of DOCLINE System Requirements.
- Can I route a monograph request directly to a specific institution?
- How are documents delivered via the Web?
- How do I cancel a "Borrow" request?
- How do I know if a free full text article is available when I am in DOCLINE?
- How do I know if the full text of an article cited in PubMed is available free?
- How do I prevent a request from routing to NLM?
- How do I send a request to NLM in case of a clinical emergency/urgent patient care?
- How do I ship a request to a patron but have it billed to my institution?
- How do I transfer a Loansome Doc request?
- How do I view and print my routing table?
- How does Routing work?
- Is there a limit on the number of requests allowed per DOCLINE session?
- What are Special Handling requests?
- What are the advantages of document delivery via the Web?
- What is NLM's preferred method of delivering articles?
- When should I use the Manual request method?
- Where do I report problems with links for free full text articles?
- Which borrow method should I use?
- Why aren't all free full text articles identified in PubMed?
- Why can't I add items to the PubMed clipboard?
- Why do I see more than one LinkOut icon using PubMed via DOCLINE?
- Why do I see the Loansome Doc login page when I try to order items from PubMed?
- Why isn't there always notification when Loansome Doc requests are filled and shipped to the patron?
- Can I use the EFTS File Builder to to bill EFTS borrowers even if I am not an EFTS participant?
- How do I recognize a request from an EFTS participant?
- How do I route a request only to EFTS participants?
- How do I search for EFTS participants?
- I currently use a 3rd party product to send billing information to EFTS. Do I have to use DOCLINE's EFTS File Builder?
- I don't know what to charge for a particular request. Do I have to process all requests in the EFTS File Builder list?
- What do I do with requests that are free to a particular borrower?
- What is the EFTS File Builder?
- What is the Electronic Fund Transfer System (EFTS)?
- How do I identify the Rush or Urgent requests I have to fill?
- What do the Status Codes and Rejection Reason Codes mean?
- When should I use the LIC code to reject requests?
- How do I prevent Receipts from printing on two pages?
- How do I reprint requests?
- How do I review requests without receipting them?
- Once I acknowledge a request and leave the receipt page, how can I review the request again?
- Why don't all of my requests print when I receipt them?
- How can I display a list of all libraries which include my library in their routing table?
- How can I download my DOCLINE Reports to Excel?
- How can I print my DOCLINE Reports?
- What is the schedule for the DOCLINE Requests Statistics?
- How do I change the routing instructions in my requests?
- How does "Alternate Delivery Method Routing" work?
- How does "Refer to Resource Libraries" work?
- How does "Refer On After NLM" work?
- How does Routing work?
- How does routing to a Library Group work?
- What is the M/A/N Map?
- How do I cancel a "Borrow" request?
- How do I reprint requests?
- How do I review "Retired Unfilled Requests"?
- How do I review a retired unfilled request after I have selected the Reviewed button?
- How do I see the routing history for my request?
- How do I view the interlibrary loan information of the institution to which my request has routed?
- What do the Status Codes and Rejection Reason Codes mean?
- What does Beyond Routing Map mean?
- What does NOT mean in the Status/Cancel screen?
- What should I check before resubmitting a retired unfilled request?
- How do I transfer a Loansome Doc request?
- Why isn't there always notification when Loansome Doc requests are filled and shipped to the patron?
SERIAL HOLDINGS
General Information
- How can I change the bibliographic data (publication dates, title, etc.) listed with a DOCLINE Serial Holdings record?
- How do I add my library to a Library Group?
- How do I determine my MARC Organization Code?
- How do I determine what my OCLC ID is?
- How do I remove my library from a Library Group?
- How do I request a new Library Group?
- How does DOCLINE handle limited retention holdings information?
- If I cannot find a journal title in LocatorPlus, how can I add my institution's holdings for that title?
- What happens to my holdings when a title changes?
- Which physical format should I use for an electronic journal?
- Why do I see more than one LinkOut icon using PubMed via DOCLINE?
- Why does DOCLINE report only Level 3 holdings?
- Why does part of the screen disappear when I click on the BACK button?
- How can I change the bibliographic data (publication dates, title, etc.) listed with a DOCLINE Serial Holdings record?
- How do I add a holdings record for my library?
- How do I add an additional holdings record for holdings in a different physical format?
- How do I delete a holdings record for my library?
- How do I delete all of my library's holdings?
- How do I merge my library's holdings with another library?
- How do I print all the holdings for my library?
- How do I report limited retention holdings?
- How do I report a gap in holdings?
- How do I search Serial Holdings in DOCLINE?
- How do I update a holdings record for my library?
- How do I view all the holdings for my library?
- If I cannot find a journal title in LocatorPlus, how can I add my institution's holdings for that title?
- Now that the LIC rejection code is available, can I add my non-ILL journals holdings to DOCLINE?
- What happens to my holdings when a title changes?
- Which physical format should I use for an electronic journal?
- What Batch Update capabilities does DOCLINE offer for Serial Holdings?
- SERHOLD to OCLC
- What is SERHOLD to OCLC Batch Update?
- How are deletes handled with SERHOLD to OCLC batch update?
- How can I report that my library's holdings were attached to the wrong bibliographic record in OCLC via the SERHOLD to OCLC batch update program?
- How much does it cost to update my library's OCLC records using the SERHOLD to OCLC batch update program?
- If my library participates in both OCLC and SERHOLD, how do I authorize NLM to send a copy of my library's holdings records to OCLC?
- My library is part of a larger institution that uses one OCLC code (ex. MWF) with multiple holding library codes for each "branch" (ex. MFWA and MWFB). Can my library still participate in SERHOLD to OCLC batch update?
- My library participates in both DOCLINE and OCLC, but I do not want my library's holdings to be provided to OCLC from SERHOLD. What do I have to do to prevent this?
- What is the schedule for SERHOLD to OCLC Batch Update?
- What should I do with the No OCLC Number report that my library received with the last SERHOLD to OCLC Batch Update?
- Why is OCLC to SERHOLD Batch Update no longer offered?
- SERHOLD to OCLC
- Individual Reports
- How do I print all the holdings for my library?
- How do I save all the holdings for my library in a delimited format?
- How do I save all the holdings for my library in a MARC 21 format?
- How do I save all the holdings for my library in an HTML format?
- How do I view all the holdings for my library?
- Why is there no holdings data for some records in the MARC 21 output report?
- Union List Products
- How do I print a union list product?
- How do I save a union list product in a delimited format?
- How do I save a union list product in an html format?
- How do I view a union list product?
- What union list products are available and when are these products updated?
- Why do I get an error message when I click on a DOCLINE Serial Holdings union list product?
- How can I get a list of libraries that includes "closed" libraries?
- How do I determine my MARC Organization Code?
- How do I determine what my OCLC ID is?
- How do I list my library on the MedlinePlus Consumer Health Libraries page?
- How do I update my MedlinePlus Consumer Health Libraries display?
- What character is used as a wildcard to truncate searches?
- What is the difference between the base fee and a surcharge?
- What should I review on my DOCLINE Institution Record?
- What will happen to changes I make to my record?
- How do I get a quick display of ILL information for a library?
- How do I find information on what institutions charge for ILL services?
- Is there a way to display the full library record all at once?
- Why is my record in all CAPS and what can I do about it?
- How do I add a Library Group to my routing table?
- How do I add my library to a Library Group?
- How do I add my library to the FreeShare Library Group?
- How do I request a new Library Group?
- How do I remove my library from a Library Group?
- How does routing to a Library Group work?
- How can I establish defaults for my borrow requests?
- How do I add a Library Group to my routing table?
- How do I find libraries that provide electronic delivery to add to my routing table?
- How do I view and print my routing table?
- How does "Refer On After NLM" work?
- How does "Refer to Resource Libraries" work?
- How does Routing work?
- How does routing to a Library Group work?
- What happens when I make changes to my Routing Table?
- What is the M/A/N Map?
- Can my Loansome Doc patrons send me requests if my DOCLINE status is temporarily inactive?
- How can my Library become a Loansome Doc provider if it is in the United States?
- How can my Library become a Loansome Doc provider if it is outside the United States?
- How do I delete a Loansome Doc patron record?
- How do I display a list of my Loansome Doc patrons?
- What happens when a patron deletes their record?
- Related Questions:
- Getting Articles, Borrowing Books
Loansome Doc Article Ordering Service, Interlibrary Loan
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http://www.nlm.nih.gov/services/faqdocline.html
Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 09 June 2000
Metadata| Permanence level: Permanence Not Guaranteed