United States National Library of Medicine National Institutes of Health

DOCLINE® FAQ
Special Handling Requests

Question: What are Special Handling Requests?
Answer:

"Special Handling" requests consist of items with a "Service Level" of Rush or Urgent Patient Care, and also Color Copy requests.

Since these items generally require a separate work process to handle the expediated requests and color reproduction, "Special Handling" requests are indicated in the Status and Activity messages on the DOCLINE Home page.

Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions.

Related Questions:
How does routing work?
How does Time-Triggered Actions work?
How do I identify the Rush or Urgent requests I have to fill?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_special_handle.html

Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 28 March 2006
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