FAQ
DOCLINE -- Actions and Reasons Messages

Cells 1-9 - The request routed to the institution based upon its cell position (1-9) in the borrower's Routing Table.

Resource - The request routed to a resource library based on the borrower's checkbox for "Refer to Resource libraries" on the Routing Instructions page.

NLM - Request routed to NLM based on borrower's Routing Instructions. Requests route to NLM when "Route to NLM" is selected.

Refer On - Based upon the Routing Instructions, the request routed to the institution as part of "Refer On After NLM." The "Refer On After NLM" checkbox offers the option to have a request routinely route to an additional 20 libraries if NLM cannot fill it or if the borrower selected "Never Route to NLM," in the NLM Delivery Method.

M/A/N Map - The request routed to this lender based on the borrower's monograph, audiovisual, non-SERHOLD map (M/A/N Map) values in the Routing Instructions.

Removal Reasons:
Not acted upon - DOCLINE rerouted the request after 3 days because the lender did not take action after "receipting" the request.

Not receipted - lender did not receipt the request within one business day.

Update Reasons:
Bindery - The lender holds the item requested, but it is currently at the bindery and unavailable for loan or copying.

Canceled* - The request was canceled by the lender at the borrower's request.

Condition - The material is held, but the physical condition of the volume or issue prohibits lending or copying.

Copy limit - The number of pages requested exceeds the copy limit imposed by this institution.

Copyright* - The lender has determined that this request is in violation of copyright compliance (l=royalty payments made to copyright clearance center; g=requested under fair use copyright guidelines). This request has retired.

Cost* - The lender's minimum cost to supply the requested item is greater than the maxcost authorized by the borrower. This request has retired.

In Process - The material has been received, but is not yet ready for use.

In Use - The lender reports the volume/issue was in use and unavailable for loan or copy at the time of the request.

Incomplete* - The lender believes that the citation on the request is either incomplete or incorrect. This request has retired.

Lacking - The lender holds the title, but is missing the requested issue or volume.

License Restriction- The lender's journal subscription prohibits ILL under the conditions specific to this request. For example, subscription prohibits ILL from the online journal to libraries outside the lender's country.

Lost - The lender declares this title or volume/issue is lost or withdrawn from its collection.

Non-circ - The lender holds this item, but reports that it is not available for loan.

Not yet received - The title is owned, but lender reports volume/issue has not yet been received.

Not on shelf - The lender holds this item, but reports that it was not on the shelf at the time the request was received.

On order - The item has been ordered, but has not been received by the library.

Other - Request was rejected for a reason other than those listed. Please check with lender.

Title not owned - The requested title is not owned by the lending library.

Note: Reasons followed by an asterisk (*) stop a request from further routing. The request is retired unfilled.