Answers to Questions About the NFIP

Filing a Flood Insurance Claim

Return to "Answers to Questions about the NFIP" main page

  1. How does a policyholder file a claim for flood loss?
  2. What is a "proof of loss"?
  3. What is a "loss in progress"?
  4. Is a loss in progress covered?
  5. What is the maximum that can be collected for a loss under the NFIP policy?

 

  1. How does a policyholder file a claim for flood loss?
    A flood insurance policyholder should immediately report any flood loss to the insurance company or agent who wrote the policy. A claims adjuster will be assigned the loss, and the policyholder must file a "proof of loss" within 60 days of the date of loss. A policyholder whose policy is with a WYO company must follow the company's claim procedures. The 60-day time limit for filling a proof of loss remains the same.

  2. What is a "proof of loss"?
    A proof of loss-the policyholder's valuation of claimed damages-is a sworn statement made by the policyholder that substantiates the insurance claim and is required to be submitted to the NFIP or WYO company within 60 days of the loss. A printed form usually is available from the adjuster assigned to the claim.

  3. What is a "loss in progress"?
    A loss in progress occurs when actual flood damage to a building or its contents started before the inception of the policy.

  4. Is a loss in progress covered?
    The NFIP does not cover damage caused by a loss in progress under any of the flood insurance policies.

  5. What is the maximum that can be collected for a loss under the NFIP policy?
    An insured will never be paid more than the value of the covered loss, less deductible, up to the amounts of insurance purchased. Therefore, purchasing insurance to value is an important consideration. The amount of insurance a property owner needs should be discussed with an insurance agent or broker.

F-084 (5/06)

Last Modified: Wednesday, 14-Jun-2006 11:31:22 EDT