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The Health Center Program:

Program Assistance Letter
Health Care for the Homeless Outcome Measures

 
 

 

Albuquerque Health Care for the Homeless, Inc.

PO Box 25445
Albuquerque, New Mexico 87125-0445
Contact: Marsha McMurray-Avila
Phone: (505) 266-7683
Key words: transitional housing; substance abuse; utilization of services

OBJECTIVE

The purpose of this study was to evaluate the effectiveness of Villa de Paz (VDP), the Albuquerque Health Care for the Homeless (AHCH) sober housing program, using the following three indicators: disease self-management; improved health status and level of functioning; improved quality of life; and involvement in treatment.

METHODS
The VDP is a 23-unit apartment complex operated by AHCH as a sober transitional housing program since November 1992. Single men or women who are homeless and who have entered recovery from drugs and/or alcohol are eligible for residence for up to 14 months. The program is focused on supporting participants in remaining alcohol/drug-free and maintaining housing through the transition period following treatment (or individual recovery).

Since the project was initiated in November 1992, over 140 homeless people with addiction problems have resided at VDP. During that time, records have been kept on each resident and aggregated reports have been prepared for funders. However, the data on individual residents had never been analyzed to determine if there are any predictors for successful outcomes. The AHCH staff have needed information regarding how well the program is working, for whom, and areas where changes might be needed. To that end, this study undertook a retrospective analysis of the data that already exist for 110 VDP residents. Information was collected on an additional 14 program participants, but because there was no indication of their alcohol/drug-free status at time of exit, these were not included in the analysis.

This study was not organized as experimental research to prove cause and effect, and therefore no control or comparison groups were used. Rather, the focus was on generation of useful information in an accessible format for program staff to be able to answer long-standing questions and make decisions regarding future program activities. For this reason, methods were chosen that could be easily replicated by HCH program staff without extensive research background. The basic approach used was to extract percentages of successful outcomes overall and use those as predictors for comparing outcomes across several resident characteristics. Where apparent differences were seen, a Chi square test was used to determine statistical significance. It is hoped that this approach, while not statistically sophisticated, will encourage further outcome studies of VDP and other AHCH services.

Because of the difficulties in tracking residents after they leave the program (and the numerous intervening variables that are not related to effects of the program), measures of successful outcome were only applied to the period of time that the resident was in the program.

Data that had been collected manually in resident files, as well as relevant data from the main AHCH database regarding each residents utilization of other AHCH services, were entered into a database (using Microsoft Access) and analyzed for outcomes in the following areas recommended by the BPHC Outcomes Workgroup: disease self-management (and, indirectly, improved health status and level of functioning); improved quality of life; and involvement in treatment. To determine if there were particular characteristics that correlated with these outcomes, comparisons were made across resident characteristics of the following: age; gender; ethnicity; amount of time clean and sober before entry; nature and duration of previous substance abuse; referral source (specifically for those referred directly from the AHCH recovery house, Casa Los Arboles (CLA)); length of time homeless; mental health; income/public benefits; length of stay in the program; and utilization of other AHCH services.

In the area of disease self-management, the outcome question was Are program participants maintaining a clean and sober lifestyle? Maintenance of sobriety was defined by whether or not the individual relapsed into any substance use during his or her residence in the program, and the individuals alcohol/drug-free status at time of exit from the program. Improved health status and level of functioning are important outcomes to examine for this program, but existing data were not available in a form that could be used to accurately measure changes in status. However, maintenance of a clean/sober lifestyle is a good indirect measure of improved health status and level of functioning, given the assumption that both health and functioning in this population are improved by abstinence from drugs and alcohol.

To measure improved quality of life, the primary outcome addressed was housing status. How long did the participants maintain stable housing (length of stay) and what was their housing status upon exit from VDP? (Income status at entry was used as a variable for comparing alcohol/drug-free outcomes, however no analysis was done for this study to compare changes in income status from entry to exit.)

Examination of involvement in treatment as a desirable outcome includes both involvement in a recovery plan and utilization of other AHCH services (medical, dental, substance abuse counseling, mental health, social work, case management, outreach, and eye clinic). A very specific question related to overall outcomes was whether or not residents who had previously lived at CLA, the AHCH recovery house for men, had more successful outcomes than those who were referred from other sources or came directly from the street.

RESULTS

Results have been divided into three areas: 1) description of characteristics of program residents; 2) alcohol/drug-use history; and 3) outcomes, including comparison across variables.

Characteristics of program residents

Gender. Of the 110 residents studied, 79 (71.8 percent) were male and 31 (28.2 percent) were female.

Ethnicity. The majority (70 percent) were either White or Hispanic, with slightly over 39 percent White and almost 31 percent Hispanic. Native Americans made up 8.2 percent of the total and Blacks were 7.3 percent. An additional 9.1 percent classified themselves as multiracial and 3.6 percent were of unknown ethnicity.

Age. Residents of VDP must be at least 18 years old. In the age group 18-20, there were only three participants (2.7 percent). Eleven percent were between ages 21 and 30. The majority (73.7 percent) were between 31 and 50 years of age, with 29.1 percent in the 31-40 group and 44.6 percent between 41 and 50. Eleven percent were between 51 and 60, and only two participants (1.8 percent) were over age 60.

Family status. Over two-thirds (67.3 percent) of the residents were single, with males slightly higher at 69.6 percent and females lower at 61.3 percent. A higher rate of males (15.2 percent) than females (3.2 percent) were separated. The reverse was true for divorce only 1.3 percent of the males were divorced, compared to 12.9 percent of the females. Small numbers of both genders were married or living with someone (1.8 percent total for each) and only one female was widowed. Thirteen (11.8 percent) had unknown family status.

Veteran status. Over one-fourth (26.4 percent) of the total were veterans. Of these, two were female (6.9 percent) and 27 were male (93.1 percent). Over half (55.2 percent) were veterans of the Vietnam Era, one (3.4 percent) was a World War II vet, and the remainder (41.4 percent) were veterans during peacetime.

Years of education. Information on years of education completed was available for only about a third of the participants. However, since the question was part of a form that was consistently completed during a certain time period, it could be considered a small sample of the total. Within the group of 33 for whom this information was available, 24.2 percent had some college experience and one person (3 percent) had a Bachelors degree. Another 24.2 percent had not finished high school, while 30.3 percent had either a high school diploma or GED, and 18.2 percent had vocational/technical education.

Legal issues.
Almost 21 percent of residents had previous or current legal issues, indicated by either an affirmative answer to the question Do you have any current legal problems? or listing of a probation or parole officer. Females were more likely to have had current or past legal issues (25.8 percent) than males (19 percent).

Length of time homeless. To be eligible for residence at VDP, a person must either be homeless, at imminent risk of becoming homeless, or have been homeless before entering a treatment or recovery program from which they are being referred, such as CLA. Length of time homeless before entering VDP varied greatly from a matter of days to several years. However, the majority (74.5 percent) had been homeless for less than 2 years. Further breakdown of that number shows that almost twothirds (62.7 percent) had been homeless for 1 year or less. Another 11.8 percent had been homeless between 1 and 2 years. The remaining one-fourth had been homeless for over 2 years.

Length of time living in Albuquerque. In contrast to the common stereotype of homeless people as transients, it was interesting to note that only 28.2 percent had been in Albuquerque for less than a year. Males were less likely (25.3 percent) than females (35.5 percent) to have been in Albuquerque less than a year. Over a quarter (26.6 percent) of the males and 16.1 percent of the females were lifetime residents_ of over 20 years, for a combined percentage of 23.6 percent. The remaining approximately 48 percent (both males and females) had been residents of Albuquerque for anywhere from one to 19 years. Hispanic males had a lower than average rate of new Albuquerque residents (21.4 percent at less than one year) and the highest rate of lifetime residents of over 20 years (39.1 percent). Income at time of entry. Applicants for residence at VDP are required to have some income, either through employment, public benefits or other sources. The majority during the time of this study entered with income from employment (53.6 percent), part-time or full-time. Forty percent were receiving public assistance as follows: General Assistance (GA) at 26.4 percent; Supplemental Security Income (SSI) at 8.2 percent; Social Security Disability (SSD) at 4.5 percent; and SSA/retirement at 0.9 percent (one person). Another 8.2 percent were receiving other income (e.g., workers compensation, family trust).

Of those that were employed, 72.9 percent were males and 27.1 percent were females, consistent with the overall gender ratios in the study. Residents with GA or SSD were more likely to be male (82.8 percent and 80 percent respectively), while residents with SSI were more likely to be female (55.5 percent).

Physical and mental health. Forty-five (40.9 percent) of the residents indicated a medical problem related to physical health. Examples of some of the diagnoses given by these 45 include: 16 (35.6 percent) with musculoskeletal problems, especially of the back or spine; 12 (26.7 percent) with heart problems or hypertension; four (8.9 percent) with diabetes; five (11.1 percent) with Hepatitis C; one (2.2 percent) with HIV and Hepatitis B; and seven (15.6 percent) with problems related to other internal organs, including kidneys, pancreas, liver, gall bladder and stomach.

Three residents died while living at VDP: one 51-year-old Hispanic female who died of an overdose; one 57-year-old Hispanic male who died of cirrhosis of the liver; and one 46- year-old Hispanic male who died of a heart attack.

Thirty-four residents (30.9 percent of the total) either indicated a mental health problem when applying for residency or had mental health encounters through AHCH. Of those 34, diagnoses were as follows: depression (41.2 percent); bipolar disorder (manic depression) (14.7 percent); post traumatic stress disorder (5.9 percent); issues from childhood abuse (2.9 percent); and unknown diagnoses with AHCH mental health encounters documented (35.3 percent).

Alcohol/Drug-Use History

Length of time clean and sober. The length of time residents had been clean and sober before entering VDP varied widely, with the majority (60 percent) in early recovery for 1 to 6 months. Another 21.8 percent had been in recovery for 7 to 12 months, for a total of 81.8 percent being in their first year of recovery, 10.9 percent in recovery for 1 to 5 years and 4.5 percent for over 5 years.

There were differences between males and females, with more of the males (86.1 percent) in their first year of recovery compared to 74.2 percent of females. The ethnic group with the highest rate of people in the first year of recovery was Hispanic males with almost 93 percent in early recovery for 10 months or less. The maximum recovery time for Hispanic males was 15 months, in contrast to White males and females who had two people each with over 5 years of recovery.

Alcohol/drug use preferences. Less than half the residents reported using both alcohol and drugs (42.7 percent). Another 40.9 percent indicated that alcohol was their primary drug of choice and 13.6 percent indicated that drugs other than alcohol were their preference. More males (48 percent) than females (29 percent) used both drugs and alcohol, while females were more likely to use primarily alcohol (48 percent) than males (38 percent). Use of drugs only was 16.1 percent of females and 12.7 percent of males.

Outcomes and Comparison Across Variables
Disease self-management (and implied improved health status and level of functioning).

Are program participants maintaining a clean and sober lifestyle?
Maintenance of sobriety was defined by whether or not the individual relapsed into any substance use during his or her residence in the program, indicated by alcohol/drug-free status at time of exit from the program. (Any relapse was grounds for eviction.) Sixty-five of the 110 residents (59.1 percent) were alcohol/drug-free during their stay and at the point when they moved out of VDP. Eleven of those (10 percent of the total) were alcohol/drug-free, but were evicted for non-payment of rent or violation of rules (other than use of alcohol or drugs). Of the remaining 54 that left alcohol/drug-free, 23 (20.9 percent) completed a full 14 months or more at VDP, while 30 (27.3 percent) left before 14 months, but on good terms. (See results regarding length of stay below.) One resident died of a heart attack during his tenth month of residence, but was alcohol/drug-free up until that time. These percentages were then reviewed for possible connections between the outcome of alcohol/drug-free status at exit and the following variables: gender, age, ethnicity, family status, veteran status, years of education, past or current legal issues, time of residence in Albuquerque, time homeless, type of income at entry to program, referral source into program, mental health problems, alcohol/drug use history (including age at first use of substances) and amount of time clean and sober before entering the program. Differences in percentages (using the overall population rate of 59.1 percent alcohol/drug-free and 40.9 percent not alcohol/drug-free) pointed to a few areas of possible correlation. In general, those who seemed to do slightly better were: females; residents over 40 years of age; veterans; residents with no past or current legal issues; residents who had been homeless less than two years; those who had more than one year of recovery; and those whose drug of choice was only alcohol. Related to ethnicity, Hispanics seemed to do less well than all other groups. These are all areas that program staff might want to examine further, but none of these differences was statistically significant when a Chi square test was applied. The only variable that proved to be statistically significant was the source of referral. A contingency table with referral source data resulted in a Chi square value of 3.97, a statistically significant relationship (p<.05). Again, one of the major questions asked by AHCH staff since the inception of VDP was whether or not those referred from CLA, the AHCH social model recovery house for males, did better at VDP than those entering directly from the street or referred from other sources. Although a positive relationship was hypothesized, this study showed the opposite to be true. Residents who were previously at CLA had a 45.5 percent rate of success, compared to a 68.2 percent rate of success for all other referrals (65.7 percent when adjusted to include only males, since CLA does not
house females).

Improved quality of life.
How long did participants maintain stable housing (length of stay)?

What was their housing status upon exit from VDP? Length of stay ranged from less than 1 month to 28 months. (Residents are granted extensions beyond the 14 months based on employment, education or health factors.) Average length of stay was 8.9 months with a standard deviation of 5.7, however, these statistics varied depending on reason for exit from the program and gender.

Of the 65 who were alcohol/drug-free when they exited the program, 22 (20 percent of the total) left upon expiration of their lease, with an average stay of 16.1 months (standard deviation 4.9). Nineteen percent of the males (15) and 22.6 percent of the females (7) fell into this category.

Another 31 (28.2 percent of the total) chose to leave before their lease expired for reasons related to family issues (e.g., moving in with boyfriend or girlfriend, regaining custody of a child, getting married, having a baby, etc.), finding another place to live (on their own or as part of another program), moving out of state or _into the wilderness, or leaving due to a job or training elsewhere. Average length of stay for this group was 7.6 months (standard deviation 3.9), and included 22.8 percent of the males and 41.9 percent of the females.

The remaining 12 (18.5 percent) of those who exited alcohol/drug-free were either evicted due to non-payment of rent (7.3 percent) or other violations (2.7 percent), or died from causes not related to alcohol or drug use (one person at 0.9 percent).

Of the 45 residents (40.9 percent of the total) who were not alcohol/drug-free when they exited, 37 (33.6 percent of the total) were evicted for use of alcohol or drugs. The average length of stay for this group was 6.4 months (standard deviation 4.9) and was made up of 30 males (38 percent of the males) and 7 females (22.6 percent of females). The remaining 8 were either evicted for refusal to take a drug test (2.7 percent) or non-payment of rent (1.8 percent), chose to leave (.9 percent) or died while in residence (1.8 percent).

Data on housing status at time of exit from VDP is known for only 60 percent of the residents. A total of 26 (23.6 percent of the total 110) had acquired housing at the time of exit. Of those, 11 were males who were alcohol/drug-free (13.9 percent of all males), 11 were females who were alcohol/drug-free (35.5 percent of all females), 3 were males who were not alcohol/drug-free (2.7 percent of all males), and 1 was a female who was not alcohol/drug-free (3.2 percent of all females).

Twenty-seven participants (24.5 percent) either had plans to acquire housing or moved in with friends or family. Of those, 14 males were alcohol/drug-free (17.7 percent of males), 6 females were alcohol/drug-free (19.4 percent of females), 6 males were not alcohol/drug-free (7.6 percent of males), and 1 female was not alcohol/drug-free (3.2 percent of females). The remainder of the housing outcomes for those who were alcohol/drug-free included 2 males with other arrangements, and 15 males and 5 females with unknown disposition. The remainder of the housing outcomes for those who were not alcohol/drugfree included 1 female and 4 males who went into treatment programs, 1 female who went to jail, 3 males who returned to the street, and an unknown disposition for 4 females and 19 males.

Involvement in treatment.

What was the level of involvement in a recovery plan?
What was the level of utilization of other HCH services?

Although residents are required to attend on-site community meetings, data on attendance at those meetings was not available at the time of this report. In addition, because VDP is organized as independent transitional housing and is not an actual program in itself, tracking each individuals recovery plan is not done. Indications at time of entry howed that all new residents entered with some sort of recovery plan, primarily because that is a requirement for eligibility. The majority of residents (86.4 percent) listed involvement in a 12-step program and 60.9 percent stated that they had a sponsor or advocate as part of their recovery plan. Other recovery plans listed were: spirituality (26.4 percent); counseling (22.7 percent) at AHCH, St. Martins, the Center for Alcohol and Substance Abuse Addictions, or another program; fellowship with others who are clean and sober (13.6 percent); daily skills such as employment or school (8.2 percent); attendance of other support groups that are not 12-step (4.5 percent); volunteer work (4.5 percent); and aftercare at Turquoise Lodge (2.7 percent).

Although there is some verification of the recovery plan done at the point of entry (applicants provide name and phone number of sponsor, and comments from references are included in the chart), there is no follow-up to track compliance or changes in the plan. There is also reason to believe that potential residents say what they think the interviewer wants to hear. For example, of the seven people who listed counseling through AHCH as part of their recovery plan, only one had any substance abuse counseling encounters during his stay at VDP. Two others, in addition to the first one, had mental health encounters with psychiatrists during their stay which tend to be medication-related more than counseling for substance abuse. For these reasons, no further analysis was done of this data.

Data on utilization of other AHCH services was obtained through the organization_s database, and were divided for each resident by number and type of encounters before entering VDP, during VDP and after exiting VDP. Of the total 110, 91 individuals (82.7 percent) had at least one encounter documented with an HCH service at some point before, during or after residence. Eighty individuals (72.7 percent) had a total of 1,107 encounters before entering VDP (an average of 13.8 encounters/person), while 30 (27.2 percent) had no contact previous to VDP residence. Sixty-four individuals (not unduplicated from the first group) had a total of 520 encounters during their residence at VDP (an average of 8.1 encounters/person), while 46 (41.8 percent) had no contact during that time. Fifty-seven individuals (again not unduplicated from previous groups) had a total of 963 encounters after leaving VDP (an average of 16.9 encounters/person), while 53 (48.2 percent) had no further contact.

Actual encounter rates varied tremendously by type of service. Medical encounters were the most common, with 70 individuals having 662 encounters before VDP residence (an average of 9.5 encounters/person, but with the maximum for 1 person being 82 encounters); 41 individuals having 213 medical encounters during VDP residence (an average of 5.2 encounters/person with the maximum number for one person of 54 encounters); and 45 individuals having 448 medical encounters after leaving VDP (an average of 10 encounters/person with the maximum for 1 person of 87 encounters).

DISCUSSION

There are numerous issues which merit discussion based on the results of this study. However, only four main points will be discussed here: 1) general observations on the meaning of these outcomes; 2) consideration of the utilization of services by residents; 3) discussion of rates of success connected with amount of total recovery time; and 4) potential explanations for the difference in outcome for CLA referrals.

General observations. A somewhat comparable population (homeless alcoholics) in Albuquerque was studied as part of an National Institute on Alcohol, Abuse, and Alcholism-funded research and demonstration project called Project H&ART from 1990 to 1993. (The AHCH project was a partner in that study, and some study participants later became residents of VDP.) The average stay of participants in that controlled, randomized study was 67 days, with about one-quarter of the population graduating (remaining sober through the full 4-month period in one of the three groups, two of which included housing in settings similar to VDP and one of those which included intensive case management). (Lapham, Hall and Skipper, 1995)

Although only a cursory comparison has been made with that study, it would seem that the outcome of maintaining a clean and sober lifestyle was seen at a much higher rate than expected in the present study, with 59 percent of the 110 VDP residents staying alcohol/drug-free during their stay in the program. The outcome of housing stability was also significant with an average length of stay of 8.9 months for all residents, 10.6 months for those who stayed clean and sober, and 16.1 months for those who stayed clean and sober and left when their lease expired (from 14 to 28 months).

It is important with results such as these to examine the data to be sure that the population being served was not creamed, i.e., acceptance in the program given only to those with the greatest likelihood of success. Reviewing the data on participants characteristics and substance use history presented above, it is clear that the population was quite varied and included individuals who had characteristics that would intuitively be considered as predictors for failure, including having been homeless for long periods of time, a relatively short recovery time, and physical and mental health problems.

Although no follow-up was done to determine what happened to residents after they left VDP, the mere fact that they managed to maintain sobriety and housing for even that period of time could be considered a success for many of the participants, given their characteristics and substance use history described above.

Utilization of AHCH services. Several interesting results emerged related to utilization of other AHCH services. First, there was relatively less utilization during the time of VDP residence. It might be expected that with stable housing and access to affordable health care that participants would have increased their utilization. However, there were many cases of residents who had significant utilization before and after, but relatively little during their stay at VDP. More examination of these residents AHCH charts might provide some answers to this question. Additionally, it would be wise to ask the residents directly. It is possible that simply the location of VDP, which is outside of the downtown area where AHCH services are located, and/or the necessity to maintain their employment, kept many from utilizing services. Or it may be that having stable housing actually improved their health status and decreased their need for services. A great deal more data would be needed to accurately answer this question.

Outcome, in terms of alcohol/drug-free status, did not seem at first glance to be affected at all by use of medical services during residence at VDP. The rate of success for those with more than one medical encounter during their stay was 63 percent, while the rate for those with no medical encounters was 64 percent. However, the success rate for those who had more than one AHCH medical encounter before entering VDP was 47 percent and for those with more than one medical encounter after leaving VDP the rate was 40 percent. If having more than one medical encounter were interpreted to mean that the person had medical problems, then it would appear that having medical care during their stay at VDP perhaps increased their chances of staying alcohol/drug-free. Much more study would need to be done in this area to determine if there really is a connection.

Another interesting finding was the very low utilization of substance abuse services. The AHCH substance abuse encounters are basically for counseling and a much higher utilization would be expected, especially given the limited availability of other counseling services for this population. It is possible that the data here is incomplete, due to inadequate documentation by substance abuse staff over time. Much more attention needs to be paid to this issue.

A third observation concerns the already know limitations of self-reporting. Although the list of physical and mental health problems that was provided by residents was imprssive, it was clearly not complete. Many of the residents who listed no problems had significant numbers of medical and/or mental health encounters. Others who listed problems had no utilization of AHCH services at all. This raises another question which should be included in future studies Where do VDP residents receive health care, if not from AHCH? Some possibilities might be through the Veterans Administration system, Indian Health Service or through other facilities for those that have Medicaid benefits related to disabilities.

One last observation related to the encounter data is the number of residents with heavy utilization of services. It would be quite valuable to gather the diagnoses of these residents and review these utilization patterns. This is not a recommendation to limit that utilization, so much as to understand which types of diagnoses lead to this pattern. This information would particularly be valuable for future cost studies.

Length of total recovery time. An interesting observation when examining the breakdown of length of stay during the first 6 months is that the second and third month seem to be a particularly vulnerable time. Of the 15 residents who exited in their second or third month, 13 (86.7 percent) had relapsed and only 2 (13.3 percent) were still alcohol/drug-free. In order to accurately determine whether or not this is a pattern, it is necessary to look at total recovery time, i.e., amount of recovery time at entry plus the length of stay. From that it appears that the first 9 months of recovery are the crucial period with a success rate of only 21.1 percent. During the 10-16 month period the success rate more than doubles to 46.5 percent, and then increases dramatically to 85.4 percent for anything over 17 months.

Outcomes for Casa Los Arboles referrals. The fourth discussion point relates to the significant differences between alcohol/drug-free status at exit for those residents referred by CLA and those from other sources. It is important to note that CLA is the single largest referral source into VDP, and that CLA residents are given priority in an attempt to develop a continuum of care approach for recovering substance abusers who are homeless. Several factors were considered for possible explanation of the difference in success rates. First, the demographic characteristics of CLA referrals were compared to other referrals. When examining differences in age, it was found that in the category of 41-50 years old, where the expected success rate for males was 55 percent, the 41-50 year-old males at CLA had a rate of 40.9 percent, while the non-CLA referred males had a rate of 72.2 percent. (Males 41-50 made up about 50 percent of each referral group.) Also examined was the recovery time participants had before entering VDP. Overall, 81.8 percent of the study population was in their first year of recovery, with 60 percent in the first 6 months. Referrals from CLA were overwhelmingly in their first year of recovery (95.5 percent) with 70.5 percent in their first 6 months. The majority of referrals from other sources were also in their first year (74.2 percent) with 57.1 percent in their first 6 months. However, in both time periods 1-6 months and 7-12 months non-CLA referrals did better than CLA referrals (66.7 percent vs. 45.5 percent success at 7- 12 months and 55 percent vs. 48.4 percent at 1-6 months). The conclusion here is that the differences between CLA referrals and non-CLA referrals hold up even within specific demographic groups, and do not give an explanation for that difference. It may be that more information is needed regarding the differences between the program at CLA (which is more structured and involved) and the environment at VDP.
Perhaps CLA residents become accustomed to a certain amount of support and interaction that does not exist at the same level of intensity in an independent living situation such as VDP. Other factors to be considered would be a more in-depth look at when most relapses happen are CLA residents moving into VDP during their most vulnerable phase? More work also needs to be done in looking at trends over time. Both CLA and VDP are relatively new programs, with changes in both staffing and guidelines over time. Looking at averages for the full time period (over five years) may not give a true picture. For example, when comparing trends over time for CLA referrals and non-CLA referrals, the rates vary tremendously by year. This question deserves a great deal of scrutiny from all angles, both for decision-making related to VDP and for indication of possible changes needed at CLA.

CONCLUSION

Given the scarcity of appropriate/affordable housing for homeless people in recovery, and the impact of the potential stability provided in their lives, this program is definitely worth continuing.

Despite the limitations of the manual data collection process that staff have used over the years (there is a great deal of missing data and what does exist in the files is poorly organized), there is a wealth of information here that needs to be mined more deeply. Many questions remain unanswered (and many are still unasked). Continuation of the data collection and analysis in the format that has been developed is highly recommended, with the addition of the following:

- Improve systems for documentation of VDP residents and link to the AHCH client database.
- Do a similar study using the data from CLA to compare dropout rates and characteristics with VDP residents and to continue searching for explanations regarding the difference in success rates for CLA referrals to VDP.
- Do client satisfaction surveys in both VDP and CLA to round out the data with more qualitative input and gain valuable insight to some of the issues in question. Include questions regarding the elements of the program(s) that support them, what doesn_t support them, their suggestions for relapse prevention, what they expected when they entered the program (from themselves and from the program) and how that compares to what they got.
- Add a question to intake regarding sources of health care other than AHCH.
- Review client records for other AHCH services to better understand utilization patterns.
- Verify self-report information on physical and mental health problems with the client record.
- Examine changes in resident income from VDP entry to exit.
- Do a cost-effectiveness study of VDP.