NIH IT HELPDESK

If you are receiving an invalid password error message or you do not remember your Titan account password you can reset the password using your NIH Logon credentials by following these steps.

Go to http://silk.titan.nih.gov
Under the ACCOUNTS section select the PASSWORD RESET link.
Enter your NIH Logon credentials
Under the TITAN PASSWORD RESET category:
- Enter your Titan user ID in the first field.
- Enter your new password in the second field.
- Reenter your new password in the third field for confirmation. NOTE: The password must be 7-8 characters long and must include at least one alpha character, at least one numeric character and least one of the following special characters: #, @ or $.

Or, you can contact your Account Sponsor and request they reset the password for you.

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2 . What is my Titan account id?

Contact your Account Sponsor; or click here to report the problem.

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3 . What is the host server name for the Titan system?

TN3270.TITAN.NIH.GOV

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4 . I am using the correct Titan host name but cannot connect?

Verify the host name parameters are correct using the following steps:

Click on QWS3270 from the QWS3270 tool bar.
Click on CONNECT. This will display a CONNECT dialogue window.
Click on the EDIT dialogue button.
In the Host Name IP address window insure the host name is TN3270.TITAN.NIH.GOV
If you are using QWS3270 PLUS insure that the PORT number is 23.
Click APPLY then OK.

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5 . How do I logon to Wylbur on the Titan system?

After logging onto NIHTSO, if you are at the CIT/Titan Systems-Team Primary Option Menu: from the OPTION command prompt, type in TSO WYL and hit enter. This will provide the Wylbur command prompt.

After logging onto NIHTSO, if you receive the READY prompt: type in WYL and hit enter. This will provide the Wylbur command prompt.

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6 . What is the port number for connecting to the Titan system?

If you are using QWS3270 Plus the PORT number is 23.

If you are using QWS3270 SECURE the PORT number is 2323.

If you wish to connect to the IMS Logon screen directly (you do not wish to use TSO or Wylbur)

If you are using QWS3270 Plus, use PORT 2325.

If you are using QWS3270 SECURE, use PORT 2324.

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7 . "User Id is not defined to RACF" error message?

You have either entered an incorrect Titan user ID at logon, or when your ID was created there was no RACF profile associated with it. Verify you have entered the correct ID.

If you are not sure you are using the correct user ID, contact either your Account Sponsor or click here to report the problem.
If you are using the correct ID and receiving this error message, click here to report the problem.

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8 . I am not receiving Titan System output at my printer?

It may be that your printer lost connectivity to the VPS application. If you know the NIHC# of your remote printer you can enter a RESET command from this URL: http://silk.nih.gov/silk/vps. Use the following steps to enter a reset command for your remote from the VPS Home Page:

Select the PRINTER RESET link on the page.

On the next page click on the Titan VPS Printer Reset link.

On the next page enter the NIHC#### of your remote in the VPS Printer Name dialogue box.

Next click on the Submit Reset Request button.

If this procedure does not reset your printer, or if your printer is a JES remote, please click here to report the problem.

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9 . How do I register a printer for VPS printing?

A VPS printer registration form can be submitted from http://silk.titan.nih.gov using the MAINFRAME: VPS PRINTING link and then selecting the REGISTRATION link. It is recommended that you request assistance from your local technical support in registering your printer. They will know all the pertinent information required to properly submit the registration request.

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10 . Login error message says I am already logged on?

This error is caused when your last logoff from the system was not fully processed by the Titan system. You can cancel your existing session by following the following steps:

Using your browser, go to http://silk.titan.nih.gov/

From MAINFRAME category, select TSO COMMANDS

In the next window, use the drop down link in the COMMAND dialogue window and select STATUS

Next enter your user id in the Job or Data Set Name window; click enter. All jobs associated with your id on the system which are executing or awaiting output will be displayed. Your current session will display as JOB 'USER ID'(TSU#####) EXECUTING. Document the TSU##### number.

Next click the back button on your browser; this will take you back to the TSO COMMAND page.

From the COMMAND dialogue window, select CANCEL.

In the Job or Data Set window enter your user id and TSU number using the following format User Id(TSU#####); click enter.

You should receive the following message: cancel User id(tsu#####) SUCCESSFUL

You can now log back onto the system.

If this command does not cancel your session, click here to report the problem.

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11 . How can I get a list of my tape datasets?

Log onto the Titan system. Select option L.5 on the Primary Option Menu. On the next screen enter option 1. On the next screen using the fields:

��Inquire/update TMC record by Data Set Name
��Data Set Name ===>
��Cataloged ===> NO

Enter the initial characters of the data set name followed by a hyphen, example:

��Data Set Name ===>abcdefg-
��Cataloged ===> NO

Press ENTER. This will display in alphabetic order the data set names you have on tape.

(NOTES: The hyphen character acts as a wild card in this utility. Using Cataloged = NO will display tape data sets which are cataloged and not cataloged.)

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12 . How do I upload or download a file to the Titan system?

The easiest method is to use WS FTP PRO. This software for Windows PC's can be downloaded from:

��http://silk.nih.gov/SECURSLK/tcptools/tcptools.html

Once the software is downloaded, a WS_FTP icon will be installed on your
desktop. When launching the software from your desktop you will be prompted for your Titan user id and password. Enter your credentials and click connect. You will be presented with two display windows, one showing your LOCAL (PC) files and one showing your REMOTE (TITAN) files. You can easily transfer files between the two systems by highlighting the file you wish to upload or download and clicking the arrow directed toward the local or remote system you wish to transfer the file to.

WS FTP Pro is not available for the Mac OS. However, there are shareware FTP programs for Mac OS X that will allow you to transfer files between the Titan system and your Mac (for example, Fetch and Anarchie).

If you have any issues with the software or using the software, click here to report the problem.

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