Where do I go for customer service assistance?

Where do I go for Customer Service help or who may I contact if I am having difficulty navigating the Free File Alliance company website? What if the company charges me a fee that I think is an error?

If you are having difficulty navigating the Free File Alliance company website or if I think that there is an error in the preparation of my return, check the Free File Alliance company’s web site for customer service options such as online assistance, or an e-mail address for technical and/or tax law assistance. Free File Alliance companies are required to display their customer service options. The companies offer free e-mail support to answer your questions. Specific questions about your individual income tax return submission should be directed to the tax software company that is offering you the service.

We encourage you to continue working with the Free File Alliance companies to resolve any ongoing issues related to the individual company’s website of program. If you are not able to resolve your issue with the Free File Alliance company, you may wish to try another Free File Alliance company's service.   If you can not resolve the issue through the Free File company or you have a technical question about the IRS.gov Free File site, need assistance getting around the site or wish to report a Free File issue, please e-mail us at the IRS Web Site Help Desk

Additional Information: 

IRS Web Site Help Desk