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Part 5. Collecting Process

Chapter 19. Liability Collection

Section 5. ACS Inventory (Cont. 1)

5.19.5  ACS Inventory (Cont. 1)

5.19.5.6 
Procedures for Investigation Inventory

5.19.5.6.2  (04-14-2008)
I2 — Attempts to Locate Taxpayer — Overview

  1. Locator research is performed in I2 when a taxpayer's address and phone number information may no longer be valid.

  2. Call site should look for indications in comments that ADR research has begun or has been completed. Their processing steps and timeframes are in IRM 5.19.7.8.

    1. If it has begun, determine whether to wait for ADR or proceed with call site locator research. The issues are the timeframes (up to 90 days), the case priority, and the availability of other locator sources, including levy sources that we could call or write.

    2. If ADR has been completed, the Comments field may show up to two addresses where ADR issued an R-U-There letter but received no response. Beside the addresses, comments should show their sources:

    • IDS CB = Trans Union Credit Bureau

    • IDS CBRS = Currency and Banking Retrieval System (BMFonly)

    • IDS UFA = Unverified Forwarding Address

    • IDS IRMF = Information Return Master File

    • IDS ADR = No Alternative Addresses Found

  3. Prior Predictive Dialer Outcall Attempts made. For additional information see IRM 5.19.5.4.1

    • Predictive Dialer Outcall results will be found in ACS Comments on ACSWeb.

    • PD= Predictive Dialer; H/W = 10 digits home or work number dialed; B = number of busy signals; N = number of no answers; T = number of bad number/signals; M = number of pre-recorded answering machine messages left and Q = number of times the taxpayer hung up while waiting for an employee to become available.

  4. The amount of I2 research required is dependent upon the dollar amount and local availability of locator sources.

  5. Cases in I2 may be worked via the I2 list or through next-case processing. The I2 lists shows cases with current or expired follow-up dates and is arranged in priority order and by ZIP code within priority. The List contains TIN, name and address of taxpayer, balance-due amount, undeliverable mail indicator or IR issuance code if present, selection code on IMF return delinquencies, and secondary TINs and pre-labeled area that may be filled-in with results of research efforts. .

    • Research all cases on list and perform all terminal work

    • Complete lists weekly

    • List may be modified based on local work flow and locator sources, so what is referred to as the I2 List might be several lists, each structured so as to facilitate local research.

  6. When all required I2 work is completed input appropriate history code with parameter I2DONE. Document DI with any pertinent information found.

5.19.5.6.2.1  (06-23-2008)
I2 — Limited Processing

  1. I2 research is not required for cases with balances below tolerance level or for cases below deferral level where all levy sources have been exhausted. (See LEM 5.19.1.7.1(3) for tolerance and deferral levels.) Instead, reassign case TOCO (ACS Call Site) or TOV0 (SBSE ACS Support) and input history code NC09.

  2. If IDRS CC TXMOD or CC ENMOD shows recent activity, (i.e., payment or pending RD closing code) indicating the taxpayer is attempting to resolve their account, take the next appropriate action.
    Examples: If there is an open TAS control (category section on TXMOD shows TAS), reassign to S7. All other open controls reassign to R1.

  3. The following Return Delinquencies (RD) can be closed without conducting locator Research:

    1. If the tax year of the return meets the criteria for Little or No Tax Due in LEM 5.19.2.6.4.5.3 for IMF or LEM 5.19.2.6.5.4.1 for BMF, close the RD(s) with the RD90,27 if the tax year was older than 6 years, or if manager approved the closing. .

      Note:

      Policy Statement P-5-133 provides that enforcement should not extend beyond six years. .

    2. If research shows a return was previously filed, close with RD94,33 or RD94,34, See IRM 5.19.2.6.4.5.10

    3. Resolve any credits on the modules being closed per IRM 5.19.2.6.8.

  4. If there are usable levy sources, issue an LT11 if the PRI FNL NOT field is blank, otherwise send to R5.

  5. I2 research is not required for cases with issuance code IR, which is located in Alert section of ACSWeb on the case overview screen, where a previous TC530 was within the last 12 months.

    1. If the previous TC530 is more than 12 months old or the closing code was 39 continue with I2 research.

    2. If there are no usable levy sources, check IDRS to identify the previous TC530 closing code was either 03 or 12 proceed to closing the case in IRM 5.19.5.6.2.5.

  6. If there is an unused phone number transfer case TOCN.

  7. If account meets IRC 6020b criteria, check CC BMFOL or ACS Module screen on BMF TDIs for the past period satisfied (LPS) information.

    IF AND THEN
    UD Mail   Proceed to IRM 5.19.5.6.2.3 - I2 CFOL research
    No UD Mail The account does not have Employment Codes F, G or T and has a module with MFT 01, 10 , 11 or 14 within last three years and LPS/LRA or credit balance with same MFT of delinquent modules between $250 - $1500. Reassign TOI7,,AOTO8600. Issue LT18 if one has not been sent.

  8. If account did not meet limited case processing criteria proceed to IRM 5.19.5.6.2.2.

5.19.5.6.2.2  (03-06-2008)
I2 — Routine Processing

  1. Conduct case analysis to determine if or which locator actions are necessary. Consider the following:

    IF And THEN
    Entity address and cycle indicate address changes within last 6 months? LT letter has not been sent

    • Issue a LT16 letter to the entity address, case remains I2.

    LT letter has been sent

    • Proceed to CFOL research in IRM 5.19.5.6.2.3.
    Spousal Data Screen on ACS shows a separate address for the secondary spouse OL letter was not sent

    • Issue an OL16 letter to the secondary taxpayer's address, case remains in I2.

    OL letter was sent

    • Proceed to CFOL research in IRM 5.19.5.6.2.3.
    No letter has been sent  

    • Issue an LT16 letter to the entity address, case remains in I2.

  2. If none of the above conditions exist, proceed to CFOL research in IRM 5.19.5.6.2.3.

5.19.5.6.2.3  (05-29-2008)
I2 - CFOL Research

  1. The purpose of CFOL command code research is to locate new address (es), and telephone numbers from IRP data or other information posted on CFOL since the taxpayer last filed. Do not repeat CFOL research if it has been done in the last six months.

  2. CFOL command codes to be researched for address and phone numbers are:

    1. CC TRDBV - for current address and/or phone numbers and load new information into comments.

    2. If a new address is found on CC: IRPTR (O) with an on-file date that is more recent than the entity address, go to (3) below.

    3. Check all cross reference information for possible updates.

    4. Check CC TXMOD for TC971 cc68 for UD Mail. If the cycle of the TC971 cc68 was input after a new address being updated to CC ENMOD, proceed with appropriate actions. ACSWeb should also be reviewed for an "UD" mail indicator. If stand alone TDI, follow chart below.

    IF AND THEN
    UD Mail   Input TC593 CC 32. Reassign TOC0,21,593CC32 (ACS Call Site) or TOV0,21,593CC32 (SB/SE ACS Support)

  3. Take the following actions once CFOL research is completed.

  4. Follow procedures in chart below:

    IF THEN
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers is DI narrative.

    • Enter new address in DI narrative

    • Reassign TOCN,,CFOLDONE

    • Issue OL16
    New address found but no new phone number
    BMF TDA/COMBO Modules (Mixed Modules)over $5000 only:

    • Enter new address is DI narrative

    • Reassign TOI4,, CFOLDONE.

    • Issue OL16
      BMF TDI:

    • Enter new address in DI narrative

    • Reassign TOI5,,CFOLDONE.

    • Issue OL16
      All others

    • Issue OL16 and conduct Accurint research per IRM 5.19.5.6.2.4 to locate potential phone number.
    New phone number found but no new address

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter addtional numbers in DI narrative

    • Reassign TOCN,,CFOLDONE
    No new phone number or new address found
    BMF TDA/COMBO Modules over $5000 only - Reassign TOI4,,CFOLDONE
    BMF TDIcases - Reassign TOI5,,CFOLDONE
    All other- Conduct Accurint research per IRM 5.19.5.6.2.4 to locate potential phone number and address.

5.19.5.6.2.4  (04-14-2008)
I2 - Accurint Research

  1. Research Accurint for new taxpayer address and phone numbers if not completed in the last 3 months. .

  2. Document in DI - Accurint done.

  3. Take the next appropriate action in chart below:

    IF THEN
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative

    • Enter new address in DI narrative

    • Reassign TOCN,,I2DONE

    • Issue OL16
    No new phone number but new address found
    TDA/COMBO Modules:

    • Enter new address in DI narrative

    • Reassign TOI4,,I2DONE

    • Issue OL16
      TDI:

    • Enter new address in DI narrative

    • Reassign TOI5,,I2DONE.

    • Issue OL16
    New phone number found only

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative

    • Reassign TOCN,,I2DONE
    No new phone number or new address found Proceed to closing the case in IRM 5.19.5.6.2.5

5.19.5.6.2.5  (08-01-2008)
I2 - Closing the Case

  1. If DI narrative indicates required locator actions were taken and taxpayer has not responded to letters or phone calls, enter I2DONEin comments and follow the applicable chart below to close the case.

  2. Credit balances must be addressed whenever return delinquencies are closed with a TC590, 591, 593, 597 or 598. Refer to IRM 5.19.2.6.8 for credit balance procedures. If you cannot transfer or refund the credit follow the applicable chart below:

    • IMF TDI MODULES CLOSING

    IF AND THEN
    If the account has a FERDI indicator.   Follow IRM 5.19.1.4.6.8 FERDI ACS Processing
    UD Mail   Input TC593 cc32 on IDRS using CC FRM49. Reassign TOC0,21,RDPND(ACS Call Site) or TOV0,21,RDPND (SB/SE ACS Support)
    No UD Mail Meet ASFR Criteria per IRM 5.19.2.6.4.3(3) Follow IRM 5.19.2.6.4.3.(4)

    Note:

    Do not refer for ASFR if a liability still exists(i.e., UTL,UTC,TFQU)
    Decision RD or CC:SUPOL shows little or no tax due or case meet P-5-144 criteria Close per IRM 5.19.2.6.4.5.3
    Decision RD or CC:SUPOL shows a refund is due Close per IRM 5.19.2.6.4.5.2
    Income is below filing requirement Close per IRM 5.19.2.6.4.5.1
    RD cannot be closed per above - close as UTC Close per IRM 5.19.2.6.7.2

  3. For IMF & BMF TDA/Combo accounts - If case meets dollar criteria in LEM 5.19.5.6.3(2) follow the applicable charts below:

    • IMF TDA/COMBO MODULES CLOSING

      IF AND THEN
      The account has a FERDI indicator  

      • Follow IRM 5.19.1.7.18 Unable to Locate (UTL)

      • Make lien determination per IRM 5.19.4.5.2

      • and IRM 5.19.4.5.3

      • File lien per IRM 5.19.4.6 if required
      UD Mail The account meets the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is not required.

      • Reassign TOC0,,(ACS Call Site) or TOV0,, (SB/SE ACS Support)

      • Input history code NC03.
      The account does not meet the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is required.

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

      • File lien per IRM 5.19.4.6.1 if required

      • Reassign TOC0,,NC03 (ACS Call Site) or TOV0,,NC03 (SB/SE ACS Support)

      No UD Mail The account meets the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is not required. Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support). Input history code NC12.
      The account does not meet the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is required.

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

      • File lien per IRM 5.19.4.6.1 if required.

      • Reassign TOC0,,NC12 (ACS Call Site) or TOV0,,NC12 (SB/SE ACS Support)

    Note:

    For IMF combo accounts: once the balance due portion of the case has been closed, follow procedures for TDI closing (s) per applicable chart in (2) above.

    • BMF TDA/COMBO MODULES Closing

      IF AND THEN
      UD Mail and Out of Business (per ENMOD) Managerial approval not required per LEM 5.19.1.7.1.1

      • Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support)

      • Input history code NC03.
      The account does not meet the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is required.

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

      • File lien per IRM 5.19.4.6.1 if required

      • Reassign TOC0,,NC03 (ACS Call Site) or TOV0,,NC03 (SB/SE ACS Support)

      No UD Mail and Out of Business (per ENMOD) Managerial approval not required per LEM 5.19.1.7.1.1

      • Reassign TCO,,NC12 (ACS Call Site) or TOV0,,NC12 (SB/SE ACS Support)
      The account does not meet the criteria outlined in LEM 5.19.1.7.1.1, then managerial approval is required.

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

      • File lien per IRM 5.19.4.6.1 if required.

      • Reassign TOC0,,NC12 (ACS Call Site) or TOV0,,NC12 (SB/SE ACS Support)

      All other BMF Under $5000, no indication out of business Transfer case to queue per IRM 5.19.5.6.6(3)

      Note:

      For BMF combo accounts, once the balance due portion of the case has been closed, follow IRM 5.19.5.6.4.7 for closing stand alone TDI module (s) - I5 Closing the case

5.19.5.6.3  (09-30-2008)
I4 — Final Attempts to Locate Taxpayers or Assets - Overview

  1. I4 inventory consists of balance due or combo cases which may require further locator research or perfection of the levy source address. If there is a stand alone TDI account only, reassign case TOI5.

  2. Accounts are assigned to I4 with the following history codes:

    1. TOI4,,POTCLSR (Systemically reassigned from I6 when there are no levy sources available for systemic levy issuance)

    2. TOI4,,SYSLIEN (Systemically reassigned from R7 when a systemic FM10 has generated).

    3. TOI4,,PREDDIALR (Systemically reassigned from CN through the Predictive Dialer Upload Program, after out call attempts are made and an action history code shows I2 done).

    4. TOI4,01,INCADD (Manually reassigned by ACS Support, for perfection of the levy source address when it is determined the address is incorrect during the ELS Perfection and there are no other available levy sources)

    5. TOI4,,I2DONE or TOI4,CFOLDONE (Manually reassigned from other inventories for follow up action on attempts to locate the taxpayer.

    6. TOI4,,LOCDONE cases systemically reassigned through GII Locator Process (SBSE ACS only). GII performs all required research on IMF accounts (Accurint, TRDBV and IRPTR) and sends all overlay letters to possible addresses. Regarding BMF cases, GII will only perform IRPTR and INOLES and send overlay letters. The account will be assigned to V4 for manual Accurint.

5.19.5.6.3.1  (03-06-2008)
I4 - INCADD (Incomplete Address) Cases

  1. Cases will be reassigned to I4 as INCADD when a levy could not be issued because the levy source address could not be perfected during ELS Perfection.

    1. If the levy was cancelled then the ACS history will show an"MCLV,,LSname"

  2. Take the following actions:

    1. Review levy source and perfect if the address is present, but on the wrong line.

    2. If the address is incorrect/incomplete, research internal sources for an address such as:
      CC INOLE if TIN available
      CC NAMEB
      LEVYS
      SERP-Who/Where-Levy Source Information
      411.com if available

    3. Edit the address on ACS

    4. If there are available levy sources, reassign TOI8.

  3. If the rejected levy cannot be perfected continue with I4 processing.

5.19.5.6.3.2  (09-30-2008)
I4 - Routine Processing

  1. In some cases, particularly on cases systemically moved to I4, required I2 actions may not have been taken or required. Conduct case analysis by reviewing DI narrative and history codes to determine if or which locator actions are necessary.

    1. Locator research is not required for cases with balances below tolerance level or for cases below deferral level where all levy sources have been exhausted. (See LEM 5.19.1.7.1.4 for tolerance and deferral levels). Instead, reassign case TOC0 (ACS Call Site) or TOV0 (SBSE ACS Support) and input history code NC09.

    2. Combo (Mix Modules) Return Delinquencies (RD) can be closed without conducting locator research: If the tax year of the return meets the criteria for Little or No Tax Due in LEM 5.19.2.6.4.5.3 for IMF or LEM 5.19.2.6.5.4.1 for BMF. If the tax year is older than 6 years, close the RD(s) RD90,27. Once the TDI is closed proceed to IRM 5.19.5.6.3.2(3) for the TDA. If you determine that only a part of the tax modules on ACS web can be closed Little or No Tax Due, reassign account to CO (V0 Cincinnati ACS Support) for managerial approval with a next action for unresolved tax modules

  2. If TXMOD or ENMOD shows recent activity indicating the taxpayer is attempting to resolve the account, take the next appropriate action. Examples: If there is an open TAS control (category section on TXMOD shows TAS) reassign to S7. All other open controls reassign to R1 for follow up. If two or more payments have been received in the last 90 days, reassign TOI1 for possible continuous wage levy.

  3. If there is a balance due and there are usable levy sources, issue an LT11 if the PRI FNL NOT field in blank, otherwise send TOR5,

  4. Locator research is not required for cases with issuance code IR, which is located in Alert section of ACSWeb on the case overview screen, where a previous TC530 was within the last 12 months. If the previous TC530 is more than 12 months old or the closing code was 39 continue with I4 research.

  5. If there is an unused phone number, transfer case TOCN.

  6. (SBSE ACS only) The GII Locator assigned to I4 systemically. These cases can be identified by history code TOI4,,LOCDONE for ACS Callsite or TOV5,,LOCDONE for SBSE ACS Support.

    • On IMF TDA, all required research (Accurint, TRDBV and IRPTR) has been completed and overlay letters sent to possible addresses. After ensuring all leads are exhausted, proceed to IRM 5.19.5.6.3.8 Closing the Case.

      Note:

      Accurint research is only usable for a case closure determination for three months after the research is completed.

    • On BMF TDA, all required INOLES and IRPTR research has been completed and overlay letters sent to possible addresses. After ensuring all leads are exhausted, proceed to IRM 5.19.5.6.3.4 for manual Accurint research.

  7. If all required I2 research was done, (ACS history shows I2DONE):
    For BMF cases proceed to IRM 5.19.5.6.3.4 - I4 - Accurint Research
    For IMF cases proceed to IRM 5.19.5.6.3.8 - I4 Closing the Case.

    Note:

    – IDRS and CFOL research are required every six months. Accurint research is required every three months.

  8. Conduct routine processing by following the procedures in chart below:

    IF AND THEN
    Entity address and cycle indicate address changes within last 6 months LT letter has not been sent Issue a LT16 letter to the entity address, case remains in I4
    LT Letter has been sent Proceed to CFOL research in IRM 5.19.5.6.3.3.
    Spousal Data Screen on ACS shows a separate address for the secondary spouse OL letter was not sent Issue an OL16 letter to the secondary taxpayer's address, case remains in I4.
    OL Letter was sent Proceed to CFOL research in IRM 5.19.5.6.3.3
    If none of the above conditions exist   Proceed to CFOL research in IRM 5.19.5.6.3.3

5.19.5.6.3.3  (06-23-2008)
I4 - CFOL Research

  1. The purpose of CFOL command code research is to locate new addresses and telephone numbers from IRP data or other information posted on CFOL since the taxpayer last filed. Do not report CFOL research if it has been done in the last six months. Check all cross reference information for possible updated information.
    CFOL command codes are:

    1. CC TRDBV - for current address and/or phone numbers and load new information into comments.

    2. CC IRPTR - if the on-file date is more recent than the entity address, follow procedures in (2) below.

    3. CC BMFOL - for recent filing, deposit activity.

    4. CC INOLES - provides physical address.

  2. Research CFOL for new taxpayer address and phone numbers if it has not been completed in the last six months.

  3. Document in DI - CFOL done.

  4. Take the next appropriate action per the chart below:

    IF THEN
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative

    • Enter new address in DI narrative.

    • Reassign TOCN

    • Issue OL16 or OL26 to the newest potential address.

    New address found but no new phone number

    • Enter new address in DI narrative.

    • Issue OL16 or OL26 to the newest potential address. Case remains in I4.
    New phone number found but no new address Reassign TOCN
    No phone number or address round Follow procedures in IRM 5.19.5.6.3.4 I4 - Accurint Research

5.19.5.6.3.4  (05-29-2008)
I4 - Accurint Research

  1. Research Accurint for new taxpayer address and phone number if it has not been completed in the last 3 months. If Accurint has been completed in the last three months, for BMF cases proceed to IRM 5.19.5.6.3.5. For IMF Cases, proceed to IRM 5.19.5.6.3.8 I4-Closing the Case.

  2. Document in DI - Accurint done.

  3. Take the next appropriate action per the chart below:

    IF Then
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative.

    • Enter new address in DI narrative

    • Reassign TOCN

    • Issue OL16 or OL26 to the newest potential address
    No new phone number but new address found

    • Enter new address in DI narrative

    • Input history code OADT,,ALSDONE

    • Issue OL16 or OL26 to the newest potential address. Case remains in I4.

    New hone number found only

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative

    • Reassign TOCN
    No new phone number or new address found
    BMF Cases

    • Proceed to IRM 5.19.5.6.3.5I4 - 411.COM Research or to IRM 5.19.5.6.3.7 I4 - Directory Research if internet access is not available.


    IMF Cases

    • Proceed to IRM 5.19.5.6.3.8 I4 - Closing the Case.

5.19.5.6.3.5  (04-14-2008)
I4 - 411.COM Research (BMF Only)

  1. 411.com is used to obtain a phone number for the taxpayer. If internet access is not available, proceed to IRM 5.19.5.6.3.7 I4-Directory Research. 411.com and neighbor research IRM 5.19.5.6.3.6 should be done simultaneous.

    Research 411.com by Phone Number is Found Next Action
    Account Name and address Yes Reassign TOCN,,I4DONE Issue LP64 to Neighbor per IRM 5.19.5.6.3.6
    No Addtional research is required proceed to next box
    Reverse Address Yes Reassign TOCN,,I4DONE Issue LP64 to Neighbor per IRM 5.19.5.6.3.6
    No Proceed to IRM 5.19.5.6.3.8 I4 - Closing the Case.

5.19.5.6.3.6  (05-29-2008)
I4 - Neighbor Research - (BMF Only)

  1. Additional research is required on all accounts over LEM 5.19.5.6.3.(1).

  2. Conduct neighbor research and follow-up on viable leads for the two closet addresses using 411.com. If internet access is not available, follow procedures in IRM 5.19.5.6.3.7 I4 - Directory Assistance.

  3. Take the following actions when addresses have been located for neighbors:

    1. Input the action history literal OADT,,NBORCHK.

    2. Issue LP64s

    3. Clearly document results of research

  4. If no leads found, input the action history literal OADT,,NBORCHK and follow procedures in IRM 5.19.5.6.3.8 I4 - Closing the Cases

5.19.5.6.3.7  (03-06-2008)
I4 - Directory Research (BMF Only)

  1. Directory Assistance (DA) is used for securing phone numbers. Call DA and based upon the result of the call, take the following actions:

    • If the phone number is found, reassign TOCN,,I4DONE

    • If no phone number found, proceed to IRM 5.19.5.6.3.8 I4 - Closing the Case

      Note:

      Directory Research will not be completed on Third Party Contacts

5.19.5.6.3.8  (08-21-2008)
I4 - Closing the Case

  1. After completion of all required I2/I4 processing and no productive leads to locate and/or to contact the taxpayer remains; take the following action.

  2. For TDA/Combo Modules - If case meets dollar criteria in LEM 5.19.5.6.3 follow procedures in the charts below, other proceed to instructions in IRM 5.19.5.6.3.8 (4) for cases above the LEM criteria.

    • IMF TDA/COMBO MODULE CLOSINGS

    IF AND THEN
    The account has a FERDI indicator  

    • Follow IRM 5.19.1.7.1.18 Unable to Locator (UTL)

    • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3

    • File lien per IRM 5.19.4.6.1 if required
    UD Mail Managerial approval not required per LEM 5.19.1.7.1.1(3)

    • Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support)

    • Input history code NC03
    Managerial approval required per LEM 5.19.1.7.1.1(3) and below LEM 5.19.5.6.3(2)

    • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3

    • File lien per IRM 5.19.4.6.1 if required

    • Reassign TOC0,NC03 (ACS Call Site) or TOV0,,NC03 (SB/SE ACS Support)
    No UD Mail Managerial approval not required per LEM 5.19.1.7.1.1(3)

    • Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support)

    • Input history code NC12
    Managerial approval required per LEM 5.19.1.7.1.1(3) and below LEM 5.19.5.6.3(2)

    • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

    • File lien per IRM 5.19.4.6.1 if required.

    • Reassign TOC0,,NC12 (ACS Call Site) or TOV0,,NC12 (SB/SE ACS Support)

    Note:

    For IMF Combo modules: once the balance due portion of the case has been closed. Close the TDI per chart in (3) below:

    • BMF TDA/COMBO MODULES CLOSING

      IF AND THEN
      UD Mail and Out of Business Managerial approval not required per LEM 5.19.1.7.1.1(3)

      • Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support)

      • Input history code NC03
      Managerial approval required per LEM 5.19.1.7.1.1(3) and below LEM 5.19.5.6.3(2)

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3

      • File lien per IRM 5.19.4.6.1 if required.

      • Reassign TOC0,,NC03 (ACS Call Site) or TOV0,,NC03 (SB/SE ACS Support)

      No UD Mail and Out of Business Managerial approval not required per LEM 5.19.1.7.1.1(3)

      • Reassign TOC0 (ACS Call Site) or TOV0 (SB/SE ACS Support)

      • Input history code NC12.
      Managerial approval required per LEM 5.19.1.7.1.1(3) and below LEM 5.19.5.6.3(2)

      • Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3

      • File lien per IRM 5.19.4.6.1 if required

      • Reassign TOC0,,NC12 (ACS Call Site) or TOV0,,NC12 (SB/SE ACS Support)

      Note:

      For BMF Combo modules cases: once the balance due portion of the case has been closed. Close the TDI per chart in (3) below:

  3. Credit balances must be addressed whenever return delinquencies are closed with a TC590, 591, 593, 597 or 598. Refer to IRM 5.19.2.6.8 for credit balance procedures. Follow the applicable chart below to close the Return Delinquency:

    • IMF TDI MODULE CLOSINGS

    IF AND THEN
    The account has a FERDI indicator   Follow IRM 5.19.1.4.6 FERDI ACS Processing
    UD Mail  

    • Input TC593 cc32 on IDRS using CC FRM49.

    • Reassign TOC0,21,RDPND (ACS Call Site) or TOV0,21,RDPND (SB/SE ACS Support)
    No UD Mail Decision RD or CC:IRPTR shows little or no tax due or case meets P-3-133 criteria Close per IRM 5.19.2.6.4.5.3
    Decision RD or CC:IRPTR shows a refund is due Close per IRM 5.19.2.6.4.5.2.
    Income is below filing requirement Close per IRM 5.19.2.6.4.5.1
    Meets ASFR Criteria per IRM 5.19.2.6.4.3(3) Follow IRM 5.19.2.6.4.3(4)

    Note:

    Do not refer for ASFR if a liability was closed as UTL, UTC or TFQU: Enter TOI7,,TFQU.
    All other cases should be closed as Unable to Contact (UTC) Close per IRM 5.19.2.6.7.2

    • BMF TDI MODULES CLOSING

    IF AND THEN
    UD Mail  

    • Input TC593 cc32 using CC FRM49

    • Reassign TOC0,21,RDPND (ACS Call Site) or TOV0,21,RDPND (SB/SE ACS Support)
    No UD Mail

    Note:

    Exception: F1065 cannot be closed little or no tax due.

    		 Little or no tax due per LEM 5.19.2.6.5.4.1 criteria Reassign TOC0,,590,27 (ACS Call Site) or TOV0,590,27 (SB/SE ACS Support)
    No UD Mail Meets 6020b criteria as follows: The account does not have Employment F,G or T and has a module with MFT 01, 10, 11 or 14 within last three years and LPS/LRA data with same MFT of delinquent modules between $250 - $1500 or less and/or delinquent or less and/or delinquent modules has a credit balance between $250 -$1,500 or less.

    • Reassign TOI7,,AOTO8600

    • Issue LT18 if one has not been issued

      Note:

      Do not refer for 6020b processing if there is a TDA;; instead: Reassign TOI7,,TFQU.
    No UD Mail Employment Code F, G or T exists

    • Reassign TOC0,,TFRO (ACS Call Site) or TOV0,,TFRO (SB/SE Support Site)

    • Manager inputs TFRO,,AOTO6501 no documents to be associated or TFRO,,AOTO6566 documents to be associated.
    No UD Mail Does not meet 6020b criteria and does not have Employment Code F, G or T. Reassign TOI7,,TFQU

  4. For TDA/Combo Modules cases: If case is above dollar criteria in LEM 5.19.5.6.3(2) or taxpayer is not out of business take the following action:

    1. Make lien determination per IRM 5.19.4.5.2 and IRM 5.19.4.5.3.

    2. File lien per IRM 5.19.4.5.1 if required

    3. If case meets queue bypass criteria per IRM Exhibit 5.19.5-9, reassign case TOC0,,TFRO (ACS Call Site) or TOV0,,TFRO (ACS Support)

    4. If case does not meet queue bypass criteria,, input history code TFQU,AOTO7000 or TOI7,,TFQU if directed locally not to send cases directly to the queue.

5.19.5.6.4  (09-30-2008)
I5 — Final Attempts to Locate RD Taxpayers - Overview

  1. I5 contains stand alone return delinquency cases where final attempts are made to locate the taxpayer prior to closing the case. If the account is a TDA or COMBO, reassign to TOI4.

  2. Accounts are assigned to I5 with the following history codes:

    • TOI5,,PREDDIALR (Systemically reassigned from CN through Predictive Dialer Upload Program, after out call attempts are made and an action history code shows I2 done)

    • TOI5,,TDIONLY (Systemically reassigned from R5, I6, R7 after the balance due has been closed and only a return delinquency exists)

    • TOI5,,I2DONE or TOI5,,CFOLDONE (Manually reassigned from other functions after all attempts to locate the taxpayers have been exhausted)

    • TOI5,,LOCDONE cases systemically reassigned through GII Locator Process (SBSE ACS only). GII conducts the required research for IMF accounts (Accurint, TRDBV and IRPTR) and sends all overlay letters to possible addresses. Regarding BMF cases, only IRPTR and INOLES will be completed and the account will be assigned to V5 for manual Accurint research.

5.19.5.6.4.1  (09-30-2008)
I5 - Routine Processing

  1. Return Delinquencies (RD) can be closed without conducting Locator Research:

    1. If the tax period of the return meets the criteria for Little or No Tax Due in LEM 5.19.2.6.4.5.3 for IMF or LEM 5.19.2.6.5.4.1 for BMF. Close the RD(s) with the RD90,27 if the tax year was older than six years or if manager approved the closing.

      Note:

      Policy Statement P-5-133 provides that enforcement should not extend beyond six years.

    2. If you determine that only a part of the tax modules on ACS web can be closed Little or No Tax Due, reassign account to CO (V0 Cincinnati ACS Support) for managerial approval with a next action for unresolved return delinquencies.

  2. In some cases, particularly on cases systemically moved to I5, required I2 actions may not have been taken or required. Conduct case analysis by reviewing DI narrative and history codes to determine if or which locator actions are necessary.

  3. (SBSE ACS only)The GII Locator assigned cases to I5 systemically. These cases can be identified by history code TOI5,,LOCDONE for ACS Callsite or TOV5,,LOCDONE for SBSE ACS Support.

    • On IMF TDI accounts, all required research (Accurint, TRDBV, and IRPTR) has been completed and overlay letters sent to possible addresses. Once all leads are exhausted, proceed to IRM 5.19.5.6.4.7 Closing the Case.

    Note:

    Accurint research is only usable for a case closure determination for three months after the research is completed. o On BMF TDI accounts, INOLES and IRPTR research was completed and overlay letters sent to possible addresses. After ensuring all leads are exhausted, proceed to IRM 5.19.5.6.4.3 for Accurint research.

  4. If TXMOD or ENMOD shows recent activity indicating the taxpayer is attempting to resolve their account, take the next appropriate action. Examples: If there is an open TAS control (category section on TXMOD shows TAS) reassign to S7. All other open controls reassign to R1.

  5. If there is an unused phone number, transfer case TOCN.

  6. If all required I2 research was done, (ACS history shows I2DONE):

    • For BMFcases proceed to IRM 5.19.5.6.4.3 - I5 - Accurint Research

    • For IMFcases proceed to IRM 5.19.5.6.4.7 - I5 - Closing the Case.

      Note:

      – IDRS and CFOL research are required every six months. Accurint research is required every three months.

  7. Conduct routine processing by following the procedures in the chart below:

    IF AND THEN
    Entity address and cycle indicate address changes within last 6 months LT letter has not been sent

    • Issue a LT letter to the entity address

    • BMF Cases - Meets 6020(b), issue LT18, all other issue LT16, cases remain in I5.

    • IMF - LT16 or LT26, case remains in I5.
    LT letter has been sent Proceed to CFOL research in IRM 5.19.5.6.4.2
    No letter has been sent  

    • Issue an LT letter to the entity address.

    • BMF Cases - Meets 6020(b) issue LT18, all other issue LT16, cases remains in I5.

    • IMF - LT16 or LT26, case remains in I5.

  8. If none of the above conditions exist, proceed to CFOL research in IRM 5.19.5.6.4.2.

5.19.5.6.4.2  (08-21-2008)
I5 - CFOL Research

  1. The purpose of CFOL command code research is to locate new addresses and telephone numbers from IRP data or other information posted on CFOL since the taxpayer last filed. Do not repeat CFOL research if it has been done in the last six months. Check all cross reference information for possible updated information.
    CFOL command codes are:

    1. CC:TRDBV - for current address and/or phone numbers and load new information into comments.

    2. CC:IRPTR - if the on-file date is more recent than the entity address, follow procedures in (3) below.

    3. CC:BMFOL or CC: IMFOL - for recent filing, deposit activity.

    4. CC INOLES - provides physical address.

  2. Document in DI - CFOL done

  3. Take the next appropriate action per the chart below:

    IF THEN
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found, enter additional numbers in DI narrative.

    • Enter new address in DI narrative

    • Reassign TOCN

    • Issue OL16 or OL26 to the newest potential address,

    New address found but no new phone number

    • Enter new address in DI narrative

    • Issue OL16 or OL26 to the newest potential address, case remains in I5.
    New phone number found but no new address Reassign TOCN
    No phone number or address found Follow procedures in IRM 5.19.5.6.4.3 - I5 - Accurint Research

5.19.5.6.4.3  (05-29-2008)
I5 - Accurint Research

  1. Research Accurint for new taxpayer address and phone numbers if it has not been completed in the last three months. If Accurint has been completed in the last three months, for BMF Cases proceed to IRM 5.19.5.6.4.4. For IMF Cases, proceed to IRM 5.19.5.6.4.7 I5 - Closing the Case.

  2. Document in DI - Accurint done.

  3. Take the next appropriate action per the chart below:

    IF THEN
    New phone number and address found

    • Enter new phone number in phone field

      Note:

      If more than one number is found enter additional numbers in DI narrative

    • Enter new address in DI narrative

    • Reassign TOCN

    • Issue OL16 or OL26 to the newest potential address,

    No new phone number but new address found

    • Enter new address in DI narrative

    • Input history code OADT,,ALSDONE

    • Issue OL16 or OL26 to the newest potential address, case in remains in I5.
    New Phone number found only

    • Enter new phone number in phone field

      Note:

      If more than one number is found enter additional numbers in DI narrative

    • Reassign TOCN
    No new phone number or new address found
    BMF Cases:

    • Proceed to IRM 5.19.5.6.4.4 I5-411.COM Research or to IRM 5.19.5.6.4.6 I5 - Directory Assistance Research if internet access is not available.


    IMF Cases:

    • Proceed to IRM 5.19.5.6.4.7 I5 - Closing the Case.

5.19.5.6.4.4  (04-14-2008)
I5 - 411.COM Research (BMF Only)

  1. 411.com is used to obtain a phone number for the taxpayer. If internet access is not available, proceed to IRM 5.19.5.6.4.6 I5 - Directory Assistance Research. 411.com and neighbor research IRM 5.19.5.6.4.5 should be done simultaneous.

    Research 411.com by Phone Number is Found Next Action
    Account name and address Yes Reassign TOCN,,I5DONE. Issue LP64 to Neighbor(s) per IRM 5.19.5.6.4.5.
    No Additional research is required proceed to next box
    Reverse Address Yes Reassign TOCN,,I5DONE. Issue LP64 to Neighbor(s) per IRM 5.19.5.6.4.5.
    No Proceed to IRM 5.19.5.6.4.7 I5 - Closing the Case.

5.19.5.6.4.5  (04-14-2008)
I5 - Neighbor Research (BMF Only)

  1. Conduct neighbor research and follow-up on viable leads for the two closest addresses using 411.com. If internet access is not available, follow procedures in IRM 5.19.5.6.4.6.
    I5 - Directory research

  2. Take the following actions when addresses have been located for neighbors:

    1. Input the action history literal OADT,,NBORCHK

    2. Use the two closest addresses - issue LP64s

    3. Clearly document results of research

  3. If no leads are found, input the action history literal OADT,,NBORCHK and follow procedures in IRM 5.19.5.6.4.7 I5 - Closing the Case

5.19.5.6.4.6  (04-14-2008)
I5 - Directory Assistance Research (BMF Only)

  1. Directory Assistance (DA) is used for securing phone numbers. Call DA and based upon result of call, take the following actions:

    • If phone number is found, reassign TOCN,,I5DONE

    • If no phone number found, proceed to IRM 5.19.5.6.4.7 I5 - Closing the Case

      Note:

      Directory Research will not be completed on Third Party Contacts

5.19.5.6.4.7  (09-24-2008)
I5 - Closing the Case

  1. After all required I2/I5 processing is completed and further efforts to locate and/or to contact the taxpayer are not considered productive, follow the procedures in the applicable IMF/BMF TDI Modules Closing chart below:

    Note:

    Credit balance must be addressed whenever return delinquencies are closed with a TC590, 591, 593, 597 or 598. Refer to IRM 5.19.2.6.8 for credit balance procedures.

    • IMF TDI MODULES CLOSING

    IF AND THEN
    If the account has a FERDI indicator   Follow IRM 5.19.1.4.6.8 FERDI ACS Processing
    UD Mail  

    • Input TC593 cc32 on IDRS using CC FRM49

    • Reassign TOC0,21,RDPND (ACS Call Site) or TOV0,21,RDPND(SB/SE ACS Support)
    No UD Mail Decision RD or CC:IRPTR shows little or no tax due or case meets P-5-133 criteria Close per IRM 5.19.2.6.4.5.3
    Decision RD or CC:IRPTR shows a refund is due Close per IRM 5.19.2.6.4.5.2
    Income is below filing requirement Close per IRM 5.19.2.6.4.5.1
    Meets ASFR Criteria per IRM 5.19.2.6.4.3(3) Follow IRM 5.19.2.6.4.3(4)
    Does not meet any of the above closing actions   Close per IRM 5.19.2.6.7.2

    • BMF TDI MODULES CLOSINGS

    IF AND THEN
    UD Mail  

    • Input Tc593 cc32 using CC FRM49

    • Reassign TOC0,21,RDPND (ACS Call Site) or TOV0,21,RDPND (SB/SE ACS Support)
    No UD Mail

    Note:

    Exception F1065 cannot be closed little or no tax due

    		 Little or no tax due per LEM 5.19.2.6.5.4.1 criteria Reassign TOC0,,590,27 (ACS Call Site) or TOV0,,590,27 (SB/SE ACS Support)
    No UD Mail Meets IRC Section 6020b criteria as follows: The account does not have Employment F, G or T and has a module with MFT 01, 10, 11, or 14 within last three years and LPS/LRA data with same MFT of delinquent moduels between $250 - $1500 and/or delinquent module has a credit balance between $250 - $1500.

    • Reassign TOI7,,AOTO8600

    • Issue LT18 if one has not been issued.

      Note:

      Do not refer for 6020b processing there is a TDA; instead Reassign TOI7,,TFQU
    No UD Mail Employment Code F, G or T exists

    • Reassign TOC0,,TFRO (ACS Call Site) or TOV0,,TFRO (SB/SE Support Site)

    • Manager inputs TFRO,,AOTO6501 no documents to be associated or TFRO,,AOTO6566 documents to be associates.
    No UD Mail Does not meet 6020b criteria and does not have Employment Codes F, G or T. Reassign TOI7,,TFQU.

  2. For cases that cannot be closed as Unable to Locate or Unable to Contact, input history code TFQU,AOTO7000. (SBSE sites see IRM 5.19.5.6.6(3).

  3. If case meets queue bypass criteria per Exhibit 5.19.5-9, reassign case TOC0,,TFRO (ACS Call Site) or TOV0,,TFRO (ACS Support)

  4. If case does not meet queue bypass criteria, input history code TFQU,AOTO7000 or TOI7,,TFQU if directed locally not to send cases to the queue.

5.19.5.6.5  (12-01-2007)
I6 — Levy Follow-Up

  1. Cases are housed in this inventory for follow-up after issuance of a levy. See IRM 5.19.4.4.9 for levy follow-up procedures and guidelines.

5.19.5.6.6  (12-01-2007)
I7 — Transfers Actions

  1. Cases are reassigned to I7 when the next requested action is TFQU.

  2. All TF actions will be systemically reassigned TOS9,28,nnnnn.

    • TF actions input manually will result in an action history of TOS9,28,xxxxx, where xxxxx = employee number

    • TF action resulting from batch actions will generate an action history of TOS9,29,88888

    • TF actions resulting from weekly processing will generate da TOS9,99999.

  3. SB/SE Sites Only:Management may exercise the right to direct employees not to send cases directly to the queue. In those situation, employees are to enter TOI7,,TFQU. I7 would then input action history TFQU,AOTO7000

  4. Before sending unresolved cases to the queue, a lien determination is required. See IRM 5.19.4.5.2. Be sure a warning of lien filing is evident on each module per IRM 5.19.4.5.1

  5. When sending cases to the queue input history code TFQU,AOTO7000.

  6. Be sure to document the case history.

5.19.5.6.6.1  (05-29-2008)
Transfer Out of ACS

  1. Check ACS comments for recent Taxpayer contact and check IDRS for recent payments or return posting. All research should be completed before sending the case to I7

    IF AND THEN
    Comments indicate a response to the last LT/OP/LP and new address was provided No follow up action has been taken

    • Check directory assistance for possible new phone listing. If new number located, reassign the case TOCN. Otherwise

    • Issue OL/LT to new address.

    • Leave case in I7
    Follow up action has been taken Continue with the transfer process
    A payment has posted A balance remains that is under the tolerance amount, see LEM 5.19.1.7.1.4

    1. Reassign the case TOC0

    2. Issue LT33

    3. Input NC09 on ACS
    A payment has posted No levy sources present Continue with transfer process
    Return is pending No balance due Extend F/U date by 21 days
    Return has posted Balance due and available levy sources Make levy determination per IRM 5.19.4.3.4
    Balance due and no available levy sources Continue with transfer process
    No payment or return posted Account meets ASFR/6020B criteria

    • IMF Cases: Reassign to ASFR per IRM 5.19.2.6.4.3(4).

    • BMF Cases: If case meets A6020B processing as outlined in 5.19.2.6.5.3(7), input history code TFRO,AOTO8600. Case will automatically be reassigned to S9. If case is over the A6020B processing input history code TFQU,AOTO7000. Case will automatically be reassigned TOS9.

    Does not meet ASFR/6020B criteria

    • Do not extend the follow up date.

    • Continue with the transfer process.
    If case doe not meet CSED/ASED time frame   Continue with transfer process.

  2. Before sending unresolved cases to the queue, a lien determination is required. See IRM 5.19.4.5.2. Be sure a warning of lien filing is evident on each module per IRM 5.19.4.5.1.

  3. When sending cases to the queue input history code TFQU,AOTO7000.

  4. Be sure to document the DI history.

5.19.5.6.7  (12-01-2007)
I8 — Pre-Levy Processing

  1. Balance due cases are assigned to I8 when a collection due process notice (LT11) is required prior to levy and was not issued systemically.

  2. I8 takes pre-levy actions specified in IRM 5.19.4.3.1, generally requesting an LT11, then reassigning the case to R5 with a 45 day follow-up to levy.

5.19.5.6.8  (12-01-2007)
I9 — Reserved

5.19.5.7  (05-02-2008)
ACS "L" Locator Inventory - Wage and Investment Only.

  1. This section provides procedures for the Locator function.

5.19.5.7.1  (05-29-2008)
L1 - Manual Accurint Locator Research

  1. L1 inventory is used by W&I ACS to house cases that have been processed through the Locator GII application. On certain accounts, Accurint batch requests return information on the wrong person which the program recognizes because the name returned on Accurint does not match the name on the ACS account. These cases are placed in L1 inventory to be worked by ACS.

  2. Check Accurint for locator information has described in IRM 5.19.5.6.2.4with the following modifications:

    1. If a new address if found, issue an overlay letter to the possible address. If no new telephone number is found, move the case TOL2 with an appropriate follow-up date for closure once the letter follow-up time has expired.

    2. If a new telephone number is found, update the ACS home number field and move the account TOC8 with the next day follow-up for a predictive dialer outcall attempt.

    3. If no additional information is found, make a case closure determination. For TDA and combo accounts, follow I4 procedures in IRM 5.19.5.6.3.8;for TDI accounts, follow I5 procedures in IRM 5.19.5.6.4.7. Be sure that required contact attempts have been made to the ACS address and/or any previously available telephone numbers.

5.19.5.7.2  (08-21-2008)
L2 and L3 Post Locator Determination

  1. L2 and L3 inventory is used by W&I ACS to house TDI and TDA/Combo cases, respectively, that have been through the automated Locator GII process. All required research (Accurint, TRDBV, and IRPTR) has been completed and contact attempts have been made (dialer-generated outcalls made to new telephone numbers and/or overlay letters sent to possible addresses).

  2. Most L2 and L3 work will be processed by Headquarters soon after the follow-up date expires. Some cases however, are found to be ineligible for closure using automation and require analysis to resolve the accounts. Headquarters will inform the sites when L2 and L3 inventory requires sites attention.

    Note:

    Since Accurint research is only usable for a case closure determination for three months after the research is completed, L2 and L3 inventory must be processed timely to avoid rework.

  3. Make a case closure determination. For TDA and combo accounts in L3, follow I4 procedures in IRM 5.19.5.6.3.8;for TDI accounts in L2, follow I5 procedures in IRM 5.19.5.6.4.7.

5.19.5.7.3  (05-02-2008)
L3 - Reserved

  1. Reserved

5.19.5.7.4  (05-02-2008)
L4 - Reserved

  1. Reserved

5.19.5.7.5  (11-19-2008)
L5 - Manual Levy Workload

  1. L5 inventory is used by W&I ACS to house cases determined to be ineligible for systemic levy by the ACS System.

    1. Call Site and Support employees will not move cases to L5. All cases in which the next action will be to be levied, should be reassigned to R5 to allow the use of systemic levy action.

    2. Headquarters moves the appropriate accounts from R5 to L5 on a routine basis. When systemic levy processing is on hold, accounts are not moved to L5 to avoid building aged manual levy workloads for the sites.

  2. All L5 accounts require manual processing, including all priority codes. Process L5 inventory following R5 guidance found in IRM 5.19.5.5.5 with the following modification. After requesting all levies enter history code TOL6,47. Cases are not systemically reassigned following levy issuance from L5.

5.19.5.7.6  (05-02-2008)
L6 - Manual Levy Follow-up Workload

  1. L6 inventory is used by W&I ACS for manual levy follow-up cases that have been deemed ineligible for systemic levy. These accounts have been worked in L5 manual levy workload. Employees move accounts to L6 with an appropriate follow-up date after issuing levies.

  2. All L6 accounts require manual processing, including all priority codes. Process L6 inventory following I6 guidance found in IRM 5.19.4.4.8 and IRM 5.19.4.4.9.

5.19.5.7.7  (05-02-2008)
L7 - Reserved

  1. Reserved

5.19.5.7.8  (05-02-2008)
L8 - Reserved

  1. Reserved

5.19.5.7.9  (05-02-2008)
L9 - Reserved

  1. Reserved

5.19.5.8  (05-29-2008)
Notification of ThirdParty Contact

  1. The Service must notify taxpayers in advance that we may contact third parties to help resolve their accounts. Detailed information about this statutory requirement is in IRM 5.1.17, Third Party Contacts, available on the Publishing Service website at http://publish.no.irs.gov/pubsys/irm/indp05.html . Some information from that text is repeated here for ease of research or to expand on procedures.

  2. The provisions apply if we call or write a third party to determine or collect a taxpayer's liability and identify ourselves as IRS. Third parties may be banks, employers, neighbors, non-liable spouses, etc.; those other than the taxpayer whom we call or get calls from, or to whom we send a levy or third party letter. Important exceptions include but are not limited to:

    • Directory Assistance calls;

    • Answering machines (see IRM 5.19.5.4.2(4) about using the Case Reference Number (CRN), and IRM 5.19.5.4.2(5) about calls that reach answering machines);

    • Searches made on computer data bases, electronic research, or the Internet, not requiring any kind of personal involvement at the other end (e.g., Information America or LEXIS);

    • Contacts with the post office to determine the taxpayer's current address, e.g., ACS letter LP47.

    • Persons who take a message for the taxpayer to call as long as there is no attempt to obtain information about the taxpayer;

    • Contacts with employees of the taxpayer who are acting within the scope of their jobs, e.g., an in-house bookkeeper;

    • Contacts with any office of any governmental entity except for contacts concerning the taxpayer's business with the government office contacted, such as the taxpayer's contracts with or employment by the office;

    • Contacts with Service employees acting within the scope of their official duties;

    • Unsolicited contacts from third parties; and

      Example:

      A neighbor, not previously contacted, learns we are trying to locate the taxpayer and calls with information. A bank calls to request the payoff amount to release a Notice of Federal Tax Lien.

    • Contacts with specific third parties that the taxpayer authorizes verbally or in writing. Document comments with the date and authorization. In joint filing situations, both spouses must authorize the contact.

    Note:

    The case must be documented to show taxpayer authorization to contact a specific third party. Obtaining taxpayer authorization has two effects:

    — Immediate third party contact may be made to that specific third party; and,
    — A record of that specific third party contact on Form 12175 is not prepared.

  3. Before initiating any third party contact , ensure that the taxpayer and authorized representative have been notified in writing at least 17 days earlier that such contacts may be made (unless verbal authorization has been obtained and documented).

    1. General contacts - Contacts to verify employment or to ask for information to locate the taxpayer require that the notification be present on at least one open tax module; it doesn't matter which one.

    2. Contacts that identify tax modules - Contacts that identify specific tax modules require that the notification be present on each tax module that will be identified to the third party. There are two important exceptions:
      -- On levies, the Collection Due Process letter, usually the LT11, is adequate notice that we will contact a levy source to enforce collection on the listed tax modules.
      -- On other than levies, tax modules without evidence of the notification may be included for up to one year after the last notification is sent on any open tax module.

  4. If the third party contact is a levy, skip (5) and (6) below.

    Note:

    ACS prevents levies on tax modules that do not have a FNL NOT date on the MOD screen. The FNL NOT date means we issued a CDP notice to the appropriate taxpayer on those modules. The CDP notice is adequate notification prior to levy. So, the taxpayer has been notified properly regarding all tax modules on the levy.

  5. If the contact is other than a levy:

    1. Is there a 3RD PRTY date for any tax module on the MOD screen? If yes, it means a TC971 AC611 posted to IDRS for that module, confirming that the taxpayer was sent a letter or notice that mentioned the possible need to contact third parties.

    2. If there is no 3RD PRTY date for any tax module on the MOD screen, the requirement still may have been met but the case pre-dates system changes in 2000, 2001 and 2005 that records the information on IDRS or displays it on ACS. Look for any one of the following:
      - IDRS shows a CP501 or CP515 has been issued. Advanced notification of potential third party contact was incorporated into Publication 1 after cycle 200520. This publication is included in the above mentioned letters.
      -ACS History Codes show an LT40 or LT41, and at least one of the current modules was open when the letter was issued
      - The MOD screen shows a 4TH NOT CYC between 200007 and 200101, inclusive, and the balance due case is not a defaulted installment agreement
      - The MOD screen shows an ACS Establishment cycle for return delinquencies between 199909 and 200012.
      - The MOD screen shows an ACS Establishment cycle for return delinquencies between 200013 and 200101, and IDRS shows evidence of a CP518/618 on at least one module.

    3. If there is no 3RD PRTY date, it also could be a system problem either in updating IDRS or ACS with the information.
      - IDRS shows a CP501 or CP515 has been issued. Advanced notification of potential third party contact was incorporated into Publication 1 after cycle 200520. This publication is included in the above mentioned letters.
      - Beginning in cycle 200101, IDRS generates a TC971 when IDRS issues a CP504/604 or CP518/618; we added CP523/623 to the program, effective cycle 200127. These CPs include Notices 1219A/B informing the taxpayer of possible third party contact.
      - Beginning in 1/2001, ACS updates IDRS with a TC971 AC611 when ACS generates an LT40/LT41. Later, IDRS passes that back to ACS as the 3RD PRTY date.
      - If you find receipts where we should display a 3RD PRTY date but do not, discuss it with your manager, document DI Comments and proceed with the contact if the manager agrees. If you are uncertain whether or not there is a system error, issue the LT40/LT41 per (6) below. Also, if ACS received the case within the last month, consider reporting it as a possible system problem.

  6. We've met the notification requirement and can proceed with a general third party contact immediately if at least one open tax module meets any of the criteria in (5) above. Request an LT40 (balance due and combo cases) or LT41 (return delinquency only) with a 17-day follow-up where:

    1. There is no 3RD PRTY date on any ACS module and none of the alternatives in (5)b-c apply;

    2. The third party contact is other than a levy, requires that tax modules be identified, and it has been more than one year since the last notification was sent on any open tax module. The letter should identify only the tax module(s) requiring notification; this offers the option to proceed with the contact on the remaining tax modules that had proper notification. This situation should seldom occur in ACS as levy is our only common action that is both reportable as a third party contact and requires listing tax modules;

    3. Mail is undeliverable and was not sent to the last known address provided by or confirmed by the taxpayer; or

    4. A liable spouse is known to reside at an address other than that on the case overview screen, and was not sent a CDP notice to that different address.

    Note:

    If you are sending an LT11 to the spouse, an LT40 is not needed. See (3)-(4) above.

    Note:

    There are no system blocks that prevent employees from initiating a contact if the 3RD PRTY date is not present. However, there will be a reminder message: Notified TP of 3rd Party Contact? Ignore the message if notification requirements have been met.

    Note:

    Although there are distinct notices for balance due and return delinquencies, the text overlaps sufficiently to cover all open delinquencies on the entity.


    Note:

    The Internal Revenue Code does not require an IRS employee to obtain authorization from the taxpayer in order to contact a third party. The taxpayer may not prevent an IRS employee from contacting a third party by refusing to provide authorization.


    Reminder:

    One taxpayer notification of possible third party contact is sufficient for all modules that are open on the date the notice is sent as long as the entity remains delinquent. Third party contacts may be made beginning on the 17th day after requesting the letters unless the taxpayer authorizes quicker contacts.

  7. When to report a third party contact:

    1. ACS systemically reports the following third party contacts to the third party database, so no Form 12175 is prepared on:
      - Levies issued using ACS History Code LVnn
      - All ACS Letters LP51, LP53, LP59, LP61, LP62, LP64
      - ACS Letter LP68 requested daily.

      Note:

      ACS cannot accurately record third party contacts where the ACS entity has multiple name lines. These cases are identified on a weekly call site listing titled Third Party Upload -- Manual Input Required. Processing instructions are in IRM 5.19.6.17.5.

    2. For other third party contacts that do not involve a telephone, e.g., a manually prepared levy, a quicknote, or a Correspondex letter, prepare Form 12175 when the action is taken and document in comments "Form 12175 prep" . It does not matter whether the third party responds.

    3. If the contact is an outcall to a third party that the taxpayer did not specifically authorize per (2) above, prepare Form 12175 and document Comments if the conversation proceeds far enough that you identified yourself as IRS and solicited any information about the taxpayer. It does not matter whether the third party provides any useful information or hangs up at that point.

      Example:

      If a third party answers on an outcall to the taxpayer's home telephone number, we should not identify ourselves up front as IRS, but we can say IRS if asked who we represent per IRM 5.19.5.4.2(6). We can leave a message for the taxpayer to call using the CRN per IRM 5.19.5.4.2(4). If we do not solicit any information about the taxpayer, it is not a third party contact under Section 7602(c). In this same example, if the third party notification requirement has been met, and we intend to solicit information from this third party about the taxpayer, we should identify ourselves as IRS. This is a third party contact under Section 7602(c).

      Example:

      The telephone vendor identifies three numbers that may be our taxpayer. Calls to those numbers are intended to reach the taxpayer, not a third party. Therefore, it is not a third party contact if we limit our questions to just enough to determine whether this person is our taxpayer. However, if the person we reach reacts that they know our taxpayer and we proceed to solicit information, then it is a third party contact under section 7602(c).

    4. Additional Forms 12175 are needed for the same third party if contacts occurred on different dates.

    5. If the contact is an incall, it is not a reportable third party contact.

  8. Employees or individual third parties may identify a fear of reprisal if the third party's name is reported to the taxpayer as someone the IRS contacted. If so, the employee must determine whether to report the third party contact.

    1. Employee decisions must be made individually for each third party and be supported by documentation. A reprisal determination may be made based on any information that is available to the employee.

      Example:

      A Potentially Dangerous Taxpayer (PDT) indicator, Archived comments, or contacts with any person who knows the taxpayer and expresses serious reprisal concerns may be a basis for a reprisal determination.

    2. If the employee cannot make a determination based on facts already known, the fear must be expressed by the individual third party.

    3. Fear of reprisal applies to any person who could be affected by taxpayer reprisal, but is most likely with relatives, neighbors, the owner of a small business, or a close business associate.

    4. Explain reprisal provisions of the law when contacting third parties by phone that you intend to report under Section 7602(c). Suggest the following script:

      "By law I am required to include your name on a list of parties we have contacted. This list is sent on request to [state taxpayer's name]. If you believe that including your name on the list may result in reprisal against any person, we can exclude you from the list. Do you have any reason to believe that reprisal against any person may occur?""

    5. Generally, the taxpayer's bank or a large employer would not have a serious fear of reprisal, and those third party contacts most often are with an employee of the business who does not know the taxpayer. It is not necessary to use the script or otherwise mention the list and reprisals with these third parties, though you may do so whenever you believe it is appropriate.

    6. Any concern raised by the third party with respect to reprisal may be taken at face value.

    7. If the third party volunteers that the taxpayer has a potential for violence, consider applying the reprisal exception to individuals who have been contacted previously or who may be contacted later and who do not express fear of reprisal on their own.

    8. Employees should not provide information to any person that may result in the taxpayer learning the identity of a third party who has expressed a fear of reprisal. Information may be provided to Service employees acting within the scope of their duties, and to employees of the Office of Chief Counsel.

    9. Reporting requirements for fear of reprisal situations are in IRM 5.19.5.6.9(10). This applies whether the determination is based upon information you identify or from information obtained from the third party.

  9. Document the third party contact in comments routinely. Prepare Form 12175, Third Party Contact Report Form (one third party per form; one taxpayer per form) except where ACS systemically reports this information as stated in irm 5.19.5.8(7)(a). If no reprisal determination is made, enter the following:

    • Taxpayer TIN (include file source; an "*" , if present, or any other identifier after the TIN)

    • Name Control

    • Employee ID Number, telephone number and mail stop (if any)

    • Secondary TIN (joint filing 1040 only)

    • Identify if third party contact is for Primary TIN, secondary TIN, or Both

    • Date of Contact (yyyy/mm/dd format)

    • Category Code:
      1 = individual
      2 = business
      3 = financial institution
      4 = state
      5 = other

    • Name of third party (if name not known, specify the relationship to the taxpayer if known, e.g., brother, business associate, neighbor or babysitter. Use "unknown person" if nothing better can be determined.

    • MFT/Tax Periods

  10. Please be aware of the following when preparing Form 17125, Third Party Contact Report Form:

    1. The name you enter on this form will be loaded to the third party database and later may be sent to the taxpayer. Be careful of inappropriate descriptions that may prove embarrassing when sent to the taxpayer.

    2. Employee ID and related information is important if you must be contacted to clarify information on the Form 12175. A badge number is preferred for this purpose, but you may enter any other identifying number to help the reviewer or third party coordinator get to you quickly. Always provide a telephone number.

    3. For joint 1040 assessments, check BOTH if the contact is generic, involving both taxpayers, check PRIMARY if the contact clearly involves only the primary taxpayer, e.g., the primary taxpayer's employer, and check SECONDARY if the contact clearly involves only the secondary taxpayer, e.g., a levy source identified with an S on the ACS Levy screen.

    4. If there are both individual (SSN) and business (EIN) accounts on ACS, separate Forms 12175 are required for third party contacts that can be applied to both types of delinquency.

    5. If there are differences in the name lines for various delinquent modules on ACS, separate Forms 12175 may be required

      Example:

      If there are two balance due modules, one John, and one John and Mary, and a third party contact is made that applies to both, prepare one Form 12175 for the "John" module, checking Primary, and one Form 12175 for the "John and Mary" module, checking Both.

    6. When contacting a business, such as a bank or employer, the third party is the business, not the person who handles the levy, letter or call. However, if known, include the department or title of the person contacted if it would be helpful, e.g., payroll office, IBM; or loan officer, Citibank.

    7. In identifying third parties on the Form 12175, avoid acronyms .

  11. In reprisal situations, report the taxpayer's TIN, name control, your employee badge or other identifying number, date of contact and check the reprisal box. No third party information should be included.

    1. If a third party initially had no fear of reprisal but later says that there is a fear of reprisal, immediately contact the third party coordinator, either personally or through the site reviewer, and advise the coordinator of the situation. Prepare a new Form 12175 to reflect reprisal and submit it through the site reviewer to the coordinator, and document comments.

    2. If this new information affects your concern about other third parties, you may apply the reprisal to any or all third parties. Show that on the Form 12175 and the third party coordinator may call you to discuss it as you have no way to know all of the third parties that are on the database.

    3. Tapes with the ACS system uploads to the third party database are held at least two weeks in order to allow time for third parties to express fear of reprisal before their names are added to the system. It is possible that a Form 12175 reporting fear of reprisal could be processed before the system uploads the initial levy or letter contact onto the third party database. If so, there would be nothing to delete and the employee who submitted the Form 12175 could be called about the discrepancy. Help resolve the issue by checking for the date of the LP/LV action to see whether a system upload still may be pending.

  12. Forward completed Forms 12175 to a designated reviewer within the call site. The reviewer ensures that the forms are complete, obtaining clarification from the submitter as needed, then forwards the forms to the third-party coordinator for input to the third-party data base.

5.19.5.9  (05-02-2008)
Quarterly Validation for TNR, Telephone Number Research

  1. The validation of numbers located through TNR, Telephone Number Research, is designed to provide data on the effectiveness of the process used to search for numbers by the vendor.

  2. Two Sites, Austin ACS Call Site for W & I and Philadelphia ACS Support Site for SB/SE, will assist the TNR HQ Analyst with gathering the data by making outcalls and documenting the results on the VVR, Vendor Validation Reports. .

  3. A week prior to the due date, the TNR HQ Analyst will supply the list of cases to be used for the validation process to the Site Coordinators by secure e-mail.

  4. The list, VVR, will contain 400 cases that are BOD appropriate and should yield a sample size of 200 - 300 cases. Only cases that are on ACS can be considered for the sample.

  5. The Site Coordinator must contact the TNR Analyst when the lists provided do not yield the correct sample size. The TNR Analyst will then provide additional cases, via additional cases via secure e-mail.

  6. Four Collection Representatives or Tax Examiners should be used during the validation process, 2 on day shift and 2 on night shift. This allows for attempted phone calls during the daytime hours and then follow-up calls during the evening hours or vice versa.

  7. The Site Coordinator is responsible for the following:

    • Distribute the VVR to the participating CR's or TE's. The opposite shift must make the second attempt on all incomplete VVR's.

    • Check progress daily.

    • Review the completed VVR for completeness.

    • Coordinate the follow-up calls on all unresolved cases where the CR left a message on an answering machine that did not identify the taxpayer. The follow up calls are to be made 1-3 business days after the date of the initial call.

    • Upon completion of the validation process, forward the results to the TNR HQ Analyst within 5 days of completion. .:

      Note:

      Send the completed VVR's by overnight mail to:
      SBSE Inventory Delivery System Section
      Attn: IDS/TNR Analyst , C9-245
      Internal Revenue Service
      5000 Ellin Rd - NCFB
      Lanham, MD 20706

  8. The TNR HQ Analyst will compile the data and distribute the final results to the W& and SB/SE HQ Analysts within 30 days of receipt of the VVR from the Site Coordinators.

  9. Use OFP Code 810-64502 to record time spent on this project. .

5.19.5.9.1  (05-29-2008)
Validation Process

  1. Prior to making the outcall access the case on ACS.

    1. If the account is not on ACS, document the VVR with the following comments,"Not on ACS" and place an "X" through the box on the left side of the VVR.

    2. If ACS indicates that PD, Predictive Dialer, already made the outcall, it may not be necessary to make another outcall for the validation process. Refer to Exhibit 5.19.5–11 and Exhibit 5.19.5–12 for PD dispositions. If the PD has validated the number based on the criteria below, document the VVR indicate "PD Validated."

      Note:

      If contact is made with a taxpayer, the CR must work the case according to the IRM.

      • See IRM 5.19.1 when working balance due cases.

      • See IRM 5.19.2 when working return delinquencies.

      • See IRM 5.19.4 when advising of enforcement actions.

  2. The outcome of each phone call will be classified as one of the following five conditions:

    Condition is: When
    Verified

    • Phone number confirmed with T/P.

    • Answering machine identifies T/P.

    • Third Party confirms T/P lives there.

    • If the T/P is deceased consider this a valid telephone number.
    Wrong Number

    • Phone number does not belong to the T/P/Business.
    Disconnected

    • Phone service has been disconnected/discontinued.
    Fax

    • A fax machine answers.
    Unresolved

    • Two attempts must be made before documenting a case "unresolved " .

      Note:

      Examples of potential unresolved cases are:

    • Unable to contact T/P

    • Answering machine does not identify T/P.

    • Call intercept active

    • Line busy

    • Third Party doesn't confirm T/P lives there.

    • Calls involving a language the CR is unable to interpret, ie: foreign speaking

  3. Document the condition on the VVR in the comments section.

    1. For a verified condition also check the "Yes" box.

    2. For a wrong number, disconnected , and fax condition check the NO box.

      Note:

      For these conditions, take the following actions on ACS. Annotate the wrong number in comments and remove the number from the telephone number field. Take the next appropriate action.

    3. For unresolved conditions, highlight the TIN. Annotate comments by entering a date followed by why the case is unresolved. At this point, do not check the yes/no boxes.

      Example:

      1/25/05: Line busy.

    Note:

    Highlight the cases requiring a second attempt. Second attempts should be made by CR's on the opposite shift.

  4. For unresolved cases in which the CR left a message on an "unverified" answering machine, follow-up is required 10 days after the initial call.

    1. If ACS comments indicate that the Taxpayer has called back and confirmed the number, consider this number verified.

    2. If ACS comments indicate Taxpayer contact and it was not the taxpayer's number, consider this a wrong number.

    3. If ACS comments do not indicate that the Taxpayer called back, make 1 outcall to the number. If no contact is made, consider this unresolved.

5.19.5.9.2  (05-02-2008)
Explanation of VVR

  1. The left side of the VVR provides the taxpayer's information. The right side is used by the CR to document the results of the validation process.

  2. Table below provides an explanation for the fields:

    TIN Taxpayers Identification Number
    Name Last name of the taxpayer or Business Name
    Research date The date case was selected for research
    Request The address provided by the vendor that corresponds to the phone number
    Response The phone number located through TNR
    Research Details

    • TIN used for search (Primary or Secondary

    • AKA, Also known as, information if appropriate.

    • Source of Information:

      Note:

      Sources are:

    • Composite (Insurance Company)

    • Credit Header (Credit Bureau)

    • White Pages (Phone Directories)
    Phone Verified CR's will mark the appropriate box, either Yes or No.
    Comments CR will document the condition identified during the validation process. All comments should be preceded by a date.

Exhibit 5.19.5-1  (12-01-2007)
ACS Inventory Flowchart

This image is too large to be displayed in the current screen. Please click the link to view the image.

Exhibit 5.19.5-2  (12-01-2007)
Reserved

This exhibit is being reserved for the ACSWeb Screen to be input next year.

Exhibit 5.19.5-3  (12-01-2007)
ACS Alerts
(Reference IRM 5.19.5.3)

TDA/TDI Issuance Codes:
B RD met criteria for suspension
CA was reported CNC as unable to locate; new address found
D dishonored check paid in notice status; when soliciting payment, ask for cashier’s check or money order
E W4 penalty case; taxpayer claimed excessive exemptions, resulting in a penalty
F unsuitable return
G government entity—potentially sensitive case; employment code is "F" or "G"
GI was reported CNC as hardship; reactivated due to AGI on later filed return
IR reactivated from CNC status to levy on new IRP sources; special program run annually
IS installment module did not qualify or defaulted
Q quick issuance—TC 148 on entity
R repeater—one or more delinquencies closed in prior 12 months
RA reactivated suspended account
RI dishonored check paid on account in TDA status; may also mean case is a rejected offer in compromise
S erroneous refund
T government entity—previously paid taxes directly to Social Security Administration but now pays IRS so there may be confusion; employment code is "T"
TF transfer in from a district office outside call site area
UD undelivered mail
UC previously reported CNC as unable to contact
V accelerated return delinquency investigation
Y return delinquency closing code reversed
Account Literals:
DTR daily transaction register indicator; directs operator to DTR screen for new IDRS posting for current week; indicator drops off during weekly updates
IA - nn indicates a defaulted Installment Agreement; nn is the number of times (0-99) the case has defaulted.
ARC archive indicator; denotes existence of taxpayer data on the archive files; account was on ACS
LIEN lien indicator; indicates that a lien has been filed on all modules
LIEN* lien indicator; indicates that a lien has been filed on at least one module but has not been filed on all modules
FI1 financial information screen indicator; denotes presence of screen 5 information
FI2 denotes financial information on the first and second pages of screen 5
SFR substitute for return; displayed if the account file source is a "1" and the TDA or TDI indicator is present
NL indicates that the name lines on the module screen are not all identical
INNSP displayed to indicate a taxpayer who has filed as Innocent Spouse
BW the taxpayer is subject to backup withholding
CAWR indicates that the assessment resulted from a Combined Annual Wage Reporting case
PDT denotes a potentially dangerous taxpayer
6020B for return delinquencies, indicates that at least one module can be prepared under 6020B; for balance due cases, indicates the assessment was made under IRC 6020B
ETP indicates the Employment Tax Adjustment Program; used to prevent on line adjustment without sufficient research
MI minor indicator; indicates that minor is required to file Form 8615 for unearned income
TFRP Trust Fund Recovery penalty indicator; indicates that a penalty has been assessed for nonpayment of corporate trust fund (MFT 55)
QR Case returned from the Field queue
FE Federal employee
NF indicates case involves a non-filer
DST Disaster Indicator
FMS3 Financial Management System (FMS) levy
FN Indicates Frivolous Non-filer
CAF Centralized Authorization File indicates the type of authorization that the taxpayers have given the representatives for various modules within their accounts.
CAU denotes caution should be used when talking to taxpayer
DECD indicates the primary taxpayer is deceased
DSTPI account has -S Freeze Disaster Status which impacts Penalty and Interest only
SDS Spousal Data Screen - separate spouse information available in screen 7.
TC470 indicates pending ASFR reconsideration
TC480 account has a pending offer in compromise (OIC)
PDC indicates account assigned to Private Debt Collector
ASMT+ displayed if the balance of a TDA module has increased
INF Info source is present on INFO Screen
TPC Information on Third Party Contact Screen
Return Delinquency Case Codes:
W–2 W–2 inquiry
CAWR Combined Annual Wage Reporting case
NOTN No TIN
3278 interest on U.S. Savings Bonds
GAME lottery and casino winners
DISC 1120–DISC
PTNR 1065/1120S study
3921 stock option program
CRBL credit balance unresolved
REJC rejected TDI (RD)
UNPO unpostable TC unresolved
5346 examination request
RSCH research case
912 CID reversal
TEST collection test case

Exhibit 5.19.5-4  (02-07-2008)
ACS Letters
(Reference: IRM 5.19.5.3.4 and throughout the entire IRM 5.19.5)

LT Letters—Issued to the taxpayer and authorized representatives. The back lists all delinquencies by "period ending" , type of tax (form type), assessment balance, statutory additions, and total amount due. Response is directed to the service center.
LT11 Final Notice — Notice of intent to levy and your notice of a right to a hearing (sent certified, return receipt requested).
LT14 We need more information.
LT16 Please Call Us About Your Overdue Taxes Or Tax Return
LT18 Mail Us Your Overdue tax Returns
LT21 Our Records Show An Amount Due On Your Tax Accounts
LT23 Untitled—Correspondence Acknowledgment Letter
LT24 We Received Your Payment Proposal
LT25 This Confirms Your Payment Agreement.
LT26 We Have No Record Of Receiving Your Tax Returns
LT27 Please Complete And Sign Form 433F, Collection Information Statement.
LT33 Your Payment Did Not Cover The Total Amount You Owe
LT35 Help Us Locate Your Payment.
LT37 We Denied Your Request For A Tax Reduction
LT38 We Didn’t Accept Your Request To Reduce Your Penalties
LT39 Reminder Notice
LT40 Untitled—(notice to taxpayer of possible need to contact third parties) — balance due/combo accounts
LT41 Untitled—(notice to taxpayer of possible need to contact third parties) — return delinquency only
LP Letters—Issued to third parties. No tax module information is included. Letters have a call site address.
LP47 Address Information Request
LP51 Please Help us to Locate A Taxpayer’s Employer.
LP52 Please Provide Corporate Information.
LP53 Please Provide Us With Taxpayer Information.
LP59 Please Contact Us About the Taxpayer Levy.
LP61 Please Provide Information On The Person Named Above
LP62 Please Give Us Some Information.
LP64 Please Help Us Locate A Taxpayer.
LP68 We Released The Taxpayer Levy.
LT11 Text
CALL IMMEDIATELY TO PREVENT PROPERTY LOSS FINAL NOTICE OF INTENT TO LEVY AND NOTICE OF YOUR RIGHT TO A HEARING
WHY WE ARE SENDING YOU THIS LETTER
We've written to you before asking you to contact us about your overdue taxes. You haven't responded or paid the amounts you owe. We encourage you to call us immediately at the telephone number listed above to discuss your options for paying these amounts. If you act promptly, we can resolve this matter without taking and selling your property to collect what you owe.
We are authorized to collect overdue taxes by taking, which is called levying, property or rights to property and selling them if necessary. Property includes bank accounts, wages, real estate commissions, business assets, cars and other income assets.
WHAT YOU SHOULD DO
This is your notice, as required under Internal Revenue Code sections 6330 and 6331, that we intend to levy on your property or your rights to property 30 days after the date of this letter unless you take one of these actions
- Pay the full amount you owe, shown on the back of this letter. When doing so,
- Please make your check or money order payable to the United States Treasury;
- Write your social security number and the tax year or employer identification number and the tax period on your payment, and enclose a copy of this letter with your payment.
- Make payment arrangements, such as an installment agreement that allows you to pay off your debt over time.
- Appeal the intended levy on your property by requesting a Collection Due Process hearing within 30 days from the date of this letter.
WHAT TO DO IF YOU DISAGREE
If you've paid already or think we haven't credited a payment to your account, please send us proof of that payment. You may also appeal our intended actions as described above.
Even if you request a hearing please note that we can still file a Notice of Federal Tax Lien at any time to protect the government's interest. A lien is a public notice that tells your creditor that the government has a right to your current assets and any assets you acquire after we file the lien.
We've enclosed two publications that explain how we collect past due taxes and your collection appeal rights, as required under Internal Revenue Code sections 6330 and 6331. In addition, we've enclosed a form that you can use to request a Collection Due Process hearing.
We look forward to hearing from you immediately, and hope to assist you in fulfilling your responsibility as taxpayer.
AUTOMATED COLLECTION BRANCH
Enclosures: Copy of Letter, Pub. 594, Pub 1660, Form 12153, Envelope
Letter 1058 (LT–11) (REV.7–02)
LT14 Text    
WE NEED MORE INFORMATION
We’re unable to reach you by telephone to discuss your tax accounts shown on the back of this letter. Please call us within 7 days from the date of this letter.
If you decide to write to us, please give us your telephone number, including the area code and the hours we can reach you. Enclose this letter. Keep the copy of this letter for your records.
Work Telephone Number (Area Code)______ Hours
Home Telephone Number (Area Code)______ Hours
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
    Letter 2067 (REV. 6–93)
PLEASE CALL US ABOUT YOUR OVERDUE TAXES OR TAX RETURNS
LT16 Text
We have no record that you responded to our previous notices. As a result, your account has been assigned to this office for enforcement action, which could include seizing your wages or property. It’s important that we hear from you within 10 days from the date of this letter.
IF YOU ARE NOT ABLE TO PAY YOUR OVERDUE AMOUNT IN FULL, please call the telephone number listed above. Be ready to tell us what your monthly income and expenses are so we can help you arrange a payment plan.
IF YOU CAN FILE YOUR RETURN WITH FULL PAYMENT, mail it to reach us within 10 days from the date of this letter. To help us apply your payment correctly, write your taxpayer identifying number and tax period on your check or money order and make it payable to the United States Treasury. Please send us your tax return and payment along with the enclosed return cover sheet in the envelope provided. Keep this letter for your records.
IF YOU CAN NOT FILE YOUR RETURN WITHIN 10 DAYS, please call the telephone number listed above. To help us determine if you need to file, be ready to provide us with your filing information. For an individual return, this should include your income, filing status, and total federal taxes withheld. For a business return, this should include wages paid, number of employees, and Federal Tax Deposits (FTD) made for payroll.
IF YOU WOULD LIKE SOMEONE ELSE to call us for you, we must have a signed statement from you allowing us to disclose your tax information to this person. You should make your statement on Form 2848, Power of Attorney and Declaration of Representative, which you can get from any IRS office or you can download a copy from the IRS web site(www.irs.gov). You must send us a copy of the completed form before your representative calls.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 2050 (REV. 1-04)
LT18 Text
MAIL US YOUR OVERDUE TAX RETURNS
We have no record of receiving a response to our previous requests for your overdue tax return(s). The tax periods in question are listed on the back of this letter.
If we don’t receive the return(s) within 10 days from the date of this letter, we may determine that you are refusing to comply with the law. A taxpayer who intentionally does not file a return can be charged fines and criminal penalties.
In addition, as allowed under Internal Revenue Code Section 6020B, we will prepare your employment, excise, or partnership returns based on available information such as the last returns you filed. We will figure your tax and send you a bill for that tax, plus interest and penalty charges. This won’t be to your advantage.
Mail the required return(s) in the enclosed envelope. If you need more forms or have any questions, please call us immediately at the telephone number shown above.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter Envelope
Letter 1615 (REV. 9–92)
LT21 Text
OUR RECORDS SHOW AN AMOUNT DUE ON YOUR TAX ACCOUNT(S)
We’ve written to you before and asked you to pay the amount you owe on your tax account(s) listed on the back of this letter. We have no record of receiving your payment(s). If you’ve made a payment recently or if you think we haven’t given you credit for all of your payments, please call us at the numbers listed above.
If you haven’t sent us your payment, please pay the total amount shown on the back of this letter within 7 days from the date of this letter. Make your check or money order payable to the United States Treasury, write you taxpayer identification number and the tax period(s) on it, and send it to us with a copy of this letter. We’ve enclosed an envelope for your convenience.
If you can’t pay the total amount you owe, call us immediately. If we don’t hear from you within 7 days, we may have to take further action to collect the amount you owe. This can include seizing your wages, other income, or property, as the law allows.
If you decide to write to us, please give us your telephone number, including the area code, the hours we can reach you, and a copy of this letter.
Work Telephone Number (Area Code)______ Hours
Work Telephone Number (Area Code)______ Hours
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of letter, Envelope
Letter 726 (REV. 6–93)
LT23 Text
We received your letter about the tax form and tax periods shown on the back of this letter. We are looking into the matter. If we need more information, we will contact you within the next 30 days.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosure: Copy of this letter
Letter 96 (REV. 9–92)
LT24 Text
WE RECEIVED YOUR PAYMENT PROPOSAL
Thank you for your inquiry about a payment plan to pay the amount you owe on your tax account(s) listed on the back of this letter.
We need to discuss this matter with you. Please have your income and expense information available when you contact us so that we can make an accurate analysis of your current financial situation.
Please respond to us within 7 days from the date of this letter. If we don’t hear from you, we may have to take further action to collect the amount you owe. This can include seizing your wages, other income, or property, as the law allows.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 1741 (REV. 10–92)
LT25 Text
THIS CONFIRMS YOUR PAYMENT AGREEMENT
This confirms the payment plan you agreed to. We’ll continue to charge a late payment penalty and interest on your unpaid balance until you pay the amount you owe in full.
If your bank or financial institution is withholding tax from your interest or dividend income (backup withholding), this payment agreement doesn’t authorize them to stop. Backup withholding continues even if you have a payment agreement.
We won’t remind you to make your payments. So please make sure that we receive your payments in the amounts you agreed to by the dates that you agreed to. Otherwise we may have to take further action to collect the amount you owe. This can include seizing your wages, other income, or property, as the law allows.
To help us apply your payments correctly, please write your taxpayer identifying number and tax period on your check or money order made payable to the United States Treasury. Also include a copy of this letter. We’ve enclosed an envelope for your convenience.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 1829 (REV. 6–93)
LT26 Text
WE HAVE NO RECORD OF RECEIVING YOUR TAX RETURNS
We previously asked you for information about your tax return(s) shown on the back of this letter.
We have no record of receiving your reply. The law lets us charge fines, criminal penalties, or both against you if you don’t file tax returns or provide required tax information. If you’ve already filed, please send us a copy of your complete return(s) with new signature(s). If you sent us a check with your return, send us a copy of both sides of your canceled check.
If you think you’re not required to file a tax return, please call us at the telephone number listed above.
If you’re required to file a tax return and you haven’t, please file now, attach a copy of this letter to your tax return, and pay any tax your return shows you owe. We’ll bill you for any penalty and interest. We’ve enclosed an envelope for your convenience.
Please make sure that we receive the information we requested or your tax return(s) within 10 days from the date of this letter.
(insert authorized name) CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 4903 (ACS LT–26) (REV. 6–93)
LT27 Text
PLEASE COMPLETE AND SIGN FORM 433F, STATEMENT OF INCOME AND EXPENSES
Thank you for the inquiry we recently received about your tax accounts listed on the back of this letter. You told us that you can’t pay your taxes in full. Please complete and return the enclosed Form 433F within 7 days from the date of this letter. We’ll analyze it and decide if we can give you a payment agreement. We’ve enclosed an envelope for your convenience.
If we decide to give you an installment agreement, we’ll charge a fee of $105 to establish it. This fee will be taken from your first installment payment.
Please pay as much as you can now with your Form 433F, enclose a copy of this letter, and give us your telephone number with the area code, and the best time to call.
If we don’t hear from you, we may have to take further action to collect the amount you owe. This can include seizing your wages, other income, or property, as the law allows.
Branch Chief (Name) CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Form 433F, Collection Information Statement Envelope
Letter 1737 (REV 2/07.)
LT33 Text
YOUR LAST PAYMENT DIDN’T COVER THE TOTAL AMOUNT YOU OWE
Thank you for your payment. However, you still owe the amount shown on the back of this letter, which includes penalty and interest.
To avoid additional interest, please make sure that we receive your total payment within 10 days from the date of this letter. Attach this letter to your payment and keep a copy for your records. We’ve enclosed an envelope for your convenience.
If you can’t pay the total amount you owe, call us at the telephone numbers shown above as soon as possible.
If you decide to write to us, please give us your telephone number, including the area code and the hours we can reach you. Attach this letter and keep the copy for your records.
Work Telephone Number (Area Code)______ Hours
Home Telephone Number (Area Code)______ Hours
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of letter, Envelope
Letter 675 (REV. 6–93)
LT35 Text
HELP US LOCATE YOUR PAYMENT
We received your inquiry about the payment you didn’t receive credit for as shown on the back of this letter. Please help us trace this payment by sending us a copy of both sides of your canceled check or money order and a copy of this letter.
We’ve enclosed an envelope for your convenience. If you have any questions, please contact us at one of the telephone numbers listed above.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 116 (REV. 6–93)
LT37 Text
WE DENIED YOUR REQUEST FOR A TAX REDUCTION
We reviewed your request for us to reduce your tax and find we must deny it.
We called you, but we couldn’t reach you. Please call us at one of the telephone numbers shown above, so we can give you our reason(s) for denying your request.
If you wish to avoid additional interest and penalty charges, please send us the total amount due shown on the back of this letter. Your payment must reach us within 10 days from the date of this letter.
If you don’t pay the amount you owe or contact us, we must take further action to collect the amount you owe. This can include seizing your wages, other incomes, or property, as the law allows.
If you decide to write to us, please give us your telephone number, including the area code and the hours we can reach you. Attach this letter and keep the copy for your records.
Work Telephone Number (Area Code)______ Hours
Home Telephone Number (Area Code)______ Hours
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of Letter, Envelope
Letter 1735 (REV. 6–93)
LT38 Text
WE DIDN’T ACCEPT YOUR REQUEST TO REDUCE YOUR PENALTIES
We reviewed your request that we reduce your penalties shown on the back of this letter. The information you sent to us didn’t give us reasonable cause to reduce your penalties.
If you have additional information you want us to review, send us a written appeal within 15 days from the date of this letter. The enclosed Notice 910, Penalty Abatement Appeal Procedures for ACS, explains the appeal procedures you need to follow.
The law allows us to continue charging interest on the amount you owe, even if you appeal the penalty. If you wish to avoid additional interest and penalty charges, please send us the total amount due shown on the back of this letter.
Your payment must reach us within 10 days from the date of this letter. If you don’t pay or contact us, we must take further action to collect the amount you owe. This can include seizing your wages, other income, or property, as the law allows.
If you decide to write to us, please give us your telephone number, including the area code and the hours we can reach you. Attach this letter and keep the copy for your records.
Work Telephone Number (Area Code)______ Hours
Home Telephone Number (Area Code)______ Hours
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Notice 910, Envelope
Letter 2637 (REV. 6–93)
LT39 Text
REMINDER NOTICE
We are required by law to remind you periodically in writing about your overdue tax. The amount you owe is shown on the back of this letter.
You do not need to contact us about this letter if you are working with us to resolve you account. However, please call the telephone number listed above if you:
—have unanswered questions about the overdue taxes
—wrote or called us more than 30 days ago and have not received a reply.
If you have NOT been working with us to resolve your account, please read the rest of this letter carefully. Then, based upon your situation, take the action listed in either Step 1 or 2.
Step 1:
If you agree with the amount shown on the back of this letter and have no questions, send us the full payment. Make your check or money order payable to the United States Treasury. Write your tax identifying number and tax period(s) on your payment. Use the envelope provided and include the enclosed return cover sheet when sending us your payment or correspondence. Keep this letter for your records.
Step 2:
Call the telephone number listed above if you:
  —believe the overdue tax is incorrect or have other questions.
  —are unable to pay your overdue taxes in full. Be ready to tell us what your monthly income and expenses are so we can help you arrange a payment plan.
This office is authorized to take enforcement action to collect the amount you owe. This can include taking your property, or rights to property, such as wages, bank accounts, real estate or automobiles. We may file a Notice of Federal Tax Lien without giving you advance notice. A lien is a public notice to your creditors that the government has a right to your interests in your current assets and assets you acquire after we file a lien. This can affect your ability to obtain credit. To avoid possible enforcement actions, we must hear form you within 10 days from the date of this notice.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures:
Copy of this letter
Envelope
Letter 3228 (REV. 1–04)(LT39)
LT40 Text
We are attempting to collect unpaid taxes from you. You should already be aware of this from our prior contacts with you. Generally, our practice is to deal directly with a taxpayer or a taxpayer's duly authorized representative. However, we sometimes talk with other persons, for example when we need information that the taxpayer has been unable to provide, or to verify information we have received.
We are writing to tell you that we may contact other persons. If we do contact other persons we will generally need to tell them limited information, such as your name. The law prohibits us from disclosing any more information than is necessary to obtain or verify the information we are seeking. Our need to contact other persons may continue as long as there is activity on your account.
Generally, we are required to keep a list of the persons we have contacted with respect to your account and will send you a copy of this list once each year. If you do not receive this list, it means there were no contacts that we were required to report to you. You may also request a list of contacts by calling the telephone number identified above.
If you have any questions regarding this letter, please do not hesitate to contact us at the telephone number listed above.
Chief, Automated Collection Branch
 
LT41 Text
We are attempting to obtain unfiled returns from you. You should already be aware of this from our prior contacts with you. Generally, our practice is to deal directly with a taxpayer or a taxpayer's duly authorized representative. However, we sometimes talk with other persons, for example when we need information that the taxpayer has been unable to provide, or to verify information we have received.
We are writing to tell you that we may contact other persons. If we do contact other persons we will generally need to tell them limited information, such as your name. The law prohibits us from disclosing any more information than is necessary to obtain or verify the information we are seeking. Our need to contact other persons may continue as long as there is activity on your account.
Generally, we are required to keep a list of the persons we have contacted with respect to your account and will send you a copy of this list once each year. If you do not receive this list, it means there were no contacts that we were required to report to you. You may also request a list of contacts by calling the telephone number identified above.
If you have any questions regarding this letter, please do not hesitate to contact us at the telephone number listed above.
Chief, Automated Collection Branch
 
LP47 Text
ADDRESS INFORMATION REQUEST
Please furnish this agency with the new address, if available for the individual shown above or verify whether or not the address shown is one at which mail for this individual is currently being delivered. If the address is a post office box, please furnish the street address as recorded on the box holder’s application form.
Please complete and return this letter to us along with the enclosed return cover sheet in the envelope provided.
I certify that the address information for this individual is required for the performance of this agency’s official duties.
CHIEF, AUTOMATED COLLECTION BRANCH
FOR POST OFFICE USE ONLY
() Mail is delivered to address given New Address:
() Not known at address given ____________
() Moved, left no forwarding address Box Holder’s Street Address:
() No such address ____________
() Other (specify)
 
Enclosure: Envelope    
LP 47 (REV 1-04)  
LP51 Text
PLEASE HELP US TO LOCATE A TAXPAYER’S EMPLOYER
We’re trying to locate the employer(s) for the individual named above concerning a tax matter and hope you can help us. Please complete the information requested below and return it to us in the enclosed envelope. If you need more space, please use the back of this letter. If you prefer, you may call us at the telephone numbers listed above to give us any information you may have.
Thank you for your cooperation.
Employer Information
Name:____________
Address:____________
Employer's Identification Number (if known):______
Dates worked for this employer:______  
   
Name:____________
Address:____________
Employer's Identification Number (if known):______
Dates worked for this employer:______
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosure: Envelope
Letter 1740 (REV.6–93)
LP52 Text
PLEASE PROVIDE CORPORATE INFORMATION.
We need information concerning the corporation identified above in regard to a federal tax matter. Please complete the information below and return this letter to us along with the enclosed return cover sheet in the envelope provided. If you prefer to give the information by telephone, call us at the number shown above.
1. Date of Incorporation______
2. Name and Address of Corporation if different from above:__________
3. Name, Address, and Title of each officer or each incorporator. (Use the back of this letter if you need more space.)
Name:______ Title:______
Address:____________
Name:______ Title:______
Address:____________
4. Name and Address of Registered Agent:
____________
____________
____________
5. If the state has revoked the corporation's charter, please show the date:______
Thank you very much for your cooperation.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosure: Envelope
Letter 751 (REV. 01–04)
LP53 Text
PLEASE PROVIDE US WITH TAXPAYER INFORMATION
We need information about the taxpayer named above concerning a federal tax matter. Please complete the information requested below and return this letter to us, with the enclosed return cover sheet in the envelope provided. Thank you for your cooperation.
Taxpayer Information
Address, if different from above:_______________________________________________________
Vehicle Identification Number: ______________________
Year:______ Make:______ Model:______
Lien holder’s name and address (if any): ___________________
________________________________
________________________________
________________________________
Address, if different from above:_______________________________________________________
Vehicle Identification Number: ______________________
Year:______ Make:______ Model:______
Lien holder’s name and address (if any): ___________________
________________________________
________________________________
________________________________
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Envelope
Letter 1001 (REV. 1–04)
LP59 Text
PLEASE CONTACT US ABOUT THE TAXPAYER LEVY
We recently mailed you a Notice of Levy to collect money that the taxpayer(s) named above owes as taxes. We haven’t heard from you. If you already mailed the amount required or don’t owe any money to the taxpayer, please complete the information below.
You must send us the amount you owe the taxpayer(s), not to exceed the amount shown on the Notice of Levy. If you don’t send us the money, you may be personally liable to us for the amount you owe the taxpayer. In addition, you can be charged a penalty of up to 50% of the tax owed by the taxpayer as allowed by Section 6332 of the Internal Revenue Code. A copy of that section is printed on the back of the Notice of Levy. If you owe the taxpayer salary or wages, this levy applies until the taxes are paid or we send a Release of Levy.
Return this letter to us with the enclosed return cover sheet in the enclosed envelope. Or if you prefer to give the information by telephone, call us at the number shown above. .
[] 1. We sent the amount to you. (Give date mailed, amount, and where sent):______
[] 2. We don’t owe this taxpayer any money. (Please explain)_______
[] 3. We no longer employ this taxpayer. (List taxpayer’s last known address, if different from above, phone number and employer, if known, or any information to help us locate this taxpayer.)______________
Thank you for your help in this matter.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
LP59 (REV. 01–04)
LP61 Text
PLEASE PROVIDE INFORMATION ON THE PERSON NAMED ABOVE
We need information about the person(s) identified above concerning a federal tax matter. Please complete the information below and return this letter to us, along with the enclosed return cover sheet, in the envelope provided. If you prefer to give the information by telephone, call us the telephone number listed above.
1. Does this person currently work for you as either an employee or a subcontractor
____________
If so, which?____________
2. Give the person’s address if different from above:
____________
____________
3. Give home and work telephone numbers:
(Home) ( ) (Work) ( )
4. Give taxpayer identifying number if different from that shown above:
____________
____________
5. If you no longer employ the person, please give the date employment ended:______
6. Give the name, address, and telephone number of anyone else who could help us locate this person, or any other information that you believe may help us:
____________
____________
____________
____________
Thank you for your help.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosure: Envelope
Letter 1743 (REV. 1–04)
LP62 Text
We need information about the taxpayer named above in relation to a tax matter. We are asking for your help because we believe that the taxpayer has an account with you.
Please complete the information below and return this letter to us, along with the enclosed return cover sheet in the envelope provided. If you prefer to give the information by telephone, please call us at the telephone number shown above.
1. Name as shown on account(s), account number(s), and account type(s)
____________
____________
2. Taxpayer's address, if different than shown above:
____________
____________
3. Taxpayer's home telephone ( )
  Taxpayer's work telephone ( )
4. Name and address of taxpayer's employer (if applicable):
____________
____________
____________
5. Name, address, and telephone number of anyone who might know where the taxpayer is:
____________
6. Any other information that could help us locate this taxpayer.
____________
Thank you for your cooperation.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Copy of this letter, Envelope
Letter 1739 (REV. 1–04)
LP64 Text
PLEASE HELP US LOCATE A TAXPAYER
We need your help to locate the taxpayer named above. Please complete the information below and return this letter to us, along with the enclosed return cover sheet, in the envelope provided. If you prefer to give us the information by telephone, call us at one of the telephone numbers shown above.
We hope you'll be able to help us. Thank you for the information you're able to give us.
1. Taxpayer's address, if different from address we listed above:
____________
____________
2. Taxpayer's home and work telephone, if known:
(Home)______
(Work)______
3. Name and address of employer, if known:
____________
____________
____________
4. Name, address, and telephone number of anyone who might know how we can locate this taxpayer:
____________
5. Any other information that may help us locate this person.
____________
By law we are required to include your name on a list of parties we have contacted. This is sent at least once a year to the taxpayer name above. If you believe that including your name on the list may result in reprisal against any person, please call us at the telephone number listed above within 10 days from the date of this letter. We can exclude your name from the list.
Thank you for any information that you can provide.
CHIEF, AUTOMATED COLLECTION BRANCH
Enclosures: Envelope
Letter 1731 (REV. 1–04)
LP68 Text
WE RELEASED THE TAXPAYER LEVY
We mailed you a NOTICE OF LEVY requiring that you turn over property belonging to the Taxpayer named above as payment of taxes owed.
We have now RELEASED FROM LEVY all property or rights to property belonging to the above Taxpayer. You are no longer required to turn over under this levy any money, property, or rights to property belonging to the Taxpayer.
Thank you for your cooperation.
CHIEF, AUTOMATED COLLECTION BRANCH
Form 668D (REV. 6–04)

Exhibit 5.19.5-5  (12-01-2007)
SCCB Action List Category Codes
(Reference IRM 5.19.5.3.8)

Code Description
A1 When the jurisdiction has been changed on IDRS.
D1 Case has been accelerated by another function.
E1 Indicates there are other modules on IDRS in currently not collectible status
J1 Resequence Merge Indicator—TIN has been changed on the account

Exhibit 5.19.5-6  (12-01-2007)
Standard Abbreviations for Use in Desktop Integration, DI and/or ACS
(Reference IRM 5.19.5.3.5)

The following list of abbreviations is furnished to provide uniformity and ease in processing ACS work. The list provides codes most commonly used and not intended to be all inclusive.
ADDR Address
AGI Adjusted Gross Income
AKPFD Alaska Perma Fund Dividend
ASED Assessment Statute Expiration Date
ACSWeb ACSWeb
ATTY Attorney
AUDRCON Audit Reconsideration
AUR Automated Underreporter
ACS Automated Collection System
ACSS Automated Collection System Support
ASFR Automated Substitute for Return
BMF Business Master File
BOD Business Operating Division
CDP Collection Due Process
CPA Certified Public Accountant
CIS Collection Information Statement
CSCO Compliance Service Collection Operation
CSED Collection Statute Expiration Date
CORP Corporation
CORR Correspondence
XREF Cross Reference
CNC Currently Not Collectible
DI Desktop Integration
DOB Date of Birth
DOD Date of Death
DECD Deceased
EIC Earned Income Tax Credit
EIN Employer Identification Number
ES Estimated Tax Payment
EXTN Extension
FTDPN Failure to Deposit Penalty
FTFPN Failure to File Penalty
FTPPN Failure to Pay Penalty
FPLP Federal Payment Levy Program
FTD Federal Tax Deposit
FIN Financial Information
FCC Full Compliance Check
FUTA Federal Unemployment Tax Act
ID Identification
INREV Independent Administrative Review
IMF` Individual Master File
IA Installment Agreement
IA PNDG Installment Agreement Pending
IA REJ Installment Agreement Rejection
IDRS Integrated Data Retrieval System
INT Interest
MFT Master File Tax Code
MMIA Manually Monitored Installment Agreement
MESSG Message
MOD Module
NEG Negative
NA Not Applicable
OIC Offer In Compromise
PPIA Partial Payment Installment Agreement
PTR Partner
PTRSHP Partnership
P&I Penalty & Interest
PNDG Pending
PH# Phone Number
POA Power of Attorney
PD Predictive Dialer
RECD Received
RO Revenue Officer
RQST Request
RTN Return
RD Return Delinquency
SE Self Employed
SITLP State Income Tax Levy Program
SSN Social Security Number
ST Status
TAS Taxpayer Advocate Service
TC Transaction Code
TY Tax Year
TP Taxpayer
TPXH Taxpayer Ex-Husband
TPXW Taxpayer Ex-Wife
TPH Taxpayer Husband
TPW Taxpayer Wife
3PTY Third Party
THRU Through
TFRP Trust Fund Recovery Penalty
UTC Unable to Contact
UTL Unable to Locate
UD Undeliverable
WOEA Warned of Enforcement Action
WH Withholding

Exhibit 5.19.5-7  (12-01-2007)
ACS History Codes
(Reference IRM 5.19.5.3.3)

(a) Reassignment within call site or to service center
TORn TOIn TOCn TOSn n=numeric zero through nine. Zero indicates manager; one through nine are unit designations representing different work categories within each function (Research, Investigation, Service Center and Contact). This History Code reassigns the case to a new function/unit inventory with current day follow-up unless the employee specifies some future date or enters a subsequent History Code that has a later follow-up.
(b) Reassignment outside of call site — The system generates a 28-day follow-up on these three History Codes and moves the case to S9. If the case reappears in S9 on the follow-up date, it means that the SCCB has not made the requested input to IDRS or some other problem has developed.
TFQU IDS systemically inputs TDA/TDI Assignment code of AOTO7000 which will remove an account from ACS and place it in the Field queue (Refer to Exhibit 5.19.5-9 for queue bypass criteria). To reassign, employee must input TFQU,,AOTO7000.
TFRO Generates an Action Request to input a TDA/TDI Assignment Code (TSIGN) to IDRS which will remove an account from ACS and assigns it for field contact. Proposed TFROs are forwarded to a manager for approval and input. A specific revenue officer number, if known, may be entered as a definer after the History Code (e.g. TFRO,21003722): ACS Support will TSIGN the account to that employee. Otherwise, ACS Support determines the correct field employee TSIGN based on ZIP Code and the predicted grade levy of the account. If the revenue officer's assignment number is not known, use definer showing the AOTOby 6501 (no documents to be associated) or 6566 (documents to be associated). If the managers wants to enter TSIGN directly to IDRS, see the Exhibit 5.19.5-9.
TFOJ Generates an Action Request for SCCB input to IDRS of an address change out of the call site jurisdiction. Employee must enter the Area Office/Territory Office (AOTO) as a definer after the TFOJ or an error message will be generated.
Using TFOJ triggers the system to transfer the entire case history to the receiving call site; therefore, enter TFOJ on ACS even if you make the address change directly to IDRS. Note in Comments that the IDRS entry already has been made, so that ACS Support will not try to do it again.
Use History Code AJEC to process address changes within the same AO/BOD or to other AO within the call site BOD jurisdiction. IRM 5.19.5.3.9(6) shows how the system is aligned by BOD and state using database location numbers. If the new address is in a state with the same three digit location number, use AJEC; otherwise use TFOJ. When in doubt, use TFOJ: it causes no harm but ensures the proper transfer of case history . .
If the system at the gaining site is down when the TFOJ is input, a real time error message displays UNABLE TO UPDATE GAINING SITE. If this happens, try again later. Use IDRS CC LOCAT if needed to find the correct AOTO.
(c) Enforcement Actions — Levies/Liens
LV0n n = 1 through 15, indicating the levy position on ACS. You must enter the LVnn code from the page of the Levy Screen displaying the Levy source to be attached. System generates a Notice of Levy overnight at the service center. The National Prints Sites (Detroit and Ogden) will check the levy for printing errors, ensure there is a complete mailing address, sign and forward the levy for mailing. If the levy has errors they cannot correct, they reject the levy by entering on ACS the History Code MCLV and changing the follow-up to the current day. Levies with incomplete addresses are destroyed, and the account reassigned TOR5 with the literal ADRSMSG. Other rejects may be reassigned to a manager unit. For levies that are mailed, the system provides a 40 day follow-up to allow time for employers/financial institutions to respond. All balance due tax modules for which the specific taxpayer is liable are listed on levies. If necessary, you may exclude specific tax modules. The Tax Module Screen shows an asterisk in front of each tax module. Remove the asterisk from any tax module you wish to exclude. Confirm the removal using History Code CS00 before paging to any another screen or requesting the LVnn. If you are excluding tax modules from two or more MOD screens, a separate CS00 entry is required for each screen. After confirming the screen changes with the CS00, enter the LVnn. Document in Comments what tax module(s) will be on the levy. After entering the LV action, the Tax Module Screen defaults back to showing an asterisk in front of each tax module. You will see error message 111 if you remove some asterisks, then try to exit the screen without confirming the change. Either confirm the change or remove the exclusions. There also is a warning message if the asterisk is removed from all tax modules.
AL0n n = 1 through 15, indicating the levy position on ACS. This History Code is used to add a levy to ACS. The position, i.e. 1 through 15, must already be vacant or an error message will appear. This History Code is entered on the Levy Screen after the source name and full address plus other pertinent information is input to the screen. Also, identify the source as wage or other (See Exhibit 5.19.5–2). Finally, where appropriate enter the secondary TIN (if the source is joint or for spouse only). If fifteen levy sources are displayed and we need to add one, check for and delete duplicate to make room. Otherwise add the source to comments.
DL0n n = 1 through 15, indicating the levy position on ACS. This History Code deletes a levy source already on ACS. Deletions can be made only from the page of the Levy Screen displaying the levy source to be deleted. When the code is entered, the system will immediately drop all data in the levy position indicated. Therefore, employees must identify the source being deleted as a definer after the DLnn. Unless we permanently record it as a definer, subsequent investigation could turn up the same source and we could waste time recontacting the third party since there would be no ACS reference that we had previously checked it. The definer is limited to ten characters, so truncate or abbreviate as necessary to identify the source in as few letters as possible. For example, deleting XYZ Manufacturing Company might be input as DL01, XYZMFG.
SCLV An SCLV will generate when levies are cancelled systemically during the levy review batch process.
FM10 System generates a lien request on computer stationery and upload the date Lien overnight at the service center for later processing. The lien request include(s) all ACS modules which do not have a lien indicator turned on. The SCCB perfects the lien, online, then it uploads by tape to the Automated Lien System (ALS) in the appropriate district SPf for filing. The SPf also is responsible for ensuring that lien fees are entered to IDRS. When this is done, ACS will display the literal LIEN.
(d) Letters
LTnn nn = numerics designating a particular letter—see Exhibit 5.19.5–4. LT letters are issued to Taxpayers. Letters are printed overnight and mailed from the National Print Sites (Detroit and Ogden). The date printed on ACS letters is the date it was requested plus a variable number of "displacement" days. Currently, we suggest "plus three days" , so a letter requested on September 12 would be dated September 15, but most service centers use from 5 to 7 days. This allows time for the service center to prepare the letter for mailing. Generally, LT letters list balance due and/or return delinquency information on the back of the Taxpayer letters. The system generates a 25 day follow up on all LT letters (except LT11 which now has a 45 day follow up) to allow time for the taxpayer' response. Different follow-up dates may be established for letters by entering History Code OAXX,nn (where nn represents the number of follow-up days) following the LT entry. All tax modules are listed on letters. If the case requires a notice for some but not all modules, you may exclude specific tax modules. The Tax Module Screen shows an asterisk in front of each tax module. Remove the asterisk from any tax module you wish to exclude. Confirm the removal using History Code CS00 before paging to any another screen or requesting a letter. If you are excluding tax modules from two or more MOD screens, a separate CS00 entry is required for each screen. After confirming the screen changes with the CS00, enter the LTnn. Document in Comments what tax module(s) will be on the letter. After entering the LT action, the Tax Module Screen defaults back to showing an asterisk in front of each tax module. You will see error message 111 if you remove some asterisks, then try to exit the screen without confirming the change. Either confirm the change or remove the exclusions. There also is a warning message if the asterisk is removed from all tax modules. If a copy of an LT letter is required to an authorized representative, a PO letter will be systemically generated.
LPnn nn = numerics designating a particular letter—see Exhibit 5.19.5–4. LP letters are issued to third parties. They do not list balance due and/or return delinquency information. Certain LP letters can be addressed to a specific file address with the input of a specific parameter. Several types of parameters are valid, depending on the type of letter requested. For example, for letters to third parties listed on the levy screen, enter the letter number, then the two digit levy position as a definer, e.g., LP61,03. For those third party letter required overlay, enter the name and address of the third party in the taxpayer name and address fields on the Letter Screen. The system generates a 25 day follow-up on third party LP letters. Different follow-up dates may be established where necessary, by entering History Code OAXX,nn (where nn represents the number of follow-up days) following the LP entry.
POnn Used to issue copies of LT letters to authorized representative. nn= the letter number. The definer after the History Code should identify the authorized representative as much as possible. Letters generated with show the words POA COPY. See IRM 5.19.5.3.6 for more details.
OLnn Used to issue ACS LT letters to different address than shown on the screen. nn = the letter number. The definer after the History Code should identify the address as much as possible. It doesn't apply to LP letters. See 2 above for instructions on issuing LP letters to other addresses. Any OL letters generated will have the ACS Case Reference Number not the Taxpayer Identification Number.
ST/SPnn ST/SP are used to issue Spanish letters upon request. Spanish versions of LT/LP are handled the same way as English versions.
ISnn Use when sending an informational copy of LT11 in Spanish. An informational copy can only be sent on those modules with a final notice date. If no final notice date is listed, then an LT11 or ST11 must be issued first. If an LT11 has been issued within the last 45 days, the system will generate a message to the user that an IS or informational copy can only be issued. The informational copy is issued to the address of record only. It does not change the CDP date and will not be sent as a certified letter.
OSnn If the user overlays the entity address and wants to issue a Spanish version to the overlaid address, use OS followed by the letter number.
PS nn Used to issue a Spanish version to a POA. Spanish and POA letters in Spanish have systemic driven follow-updates based upon the letter type.
(e) Closing Actions—All History Codes in this section have a systemically generated 28 day follow-up to allow time for campus input of the requested actions.
IA01 Used for installment agreements requiring manager approval. Those not requiring manager approval are input directly to IDRS by the employee with only Comments entries on ACS to show what was done. IA01 is used only by managers and generates an Action Request for SCCB input of an installment agreement to IDRS. All information needed for the IDRS input must be entered in Comments since this section is routinely printed on Action Requests. Employees recommending an agreement that requires manager approval will reassign to a manager, using the definer IA01. Forward any supporting documents to that manager to facilitate case review. Manager input of IA01 indicates approval of the agreement.
NCnn Used by manager to approve currently not collectible decisions for which employees are not authorized to make direct inputs to IDRS. See IRM 5.19.1. nn = 03 through 10, 12 through 16 and 24 through 32. The numerics refer to the appropriate TC 530 Closing Code. NC actions other than NC00 upload systemically to IDRS. NC00 is used when more than one closing code is required. It generates a paper Action Request for SCCB to input the closure to IDRS manually. Comments must specify which codes to use for each module. Employees reassign cases to their managers with NC and the appropriate nn entered as a definer.
AJST Used by manager to approve adjustment/payment tracer decisions for which employees are not authorized to make direct inputs to IDRS. Generates an Action Request for SCCB input to IDRS. The requested action is specified in Comments but may be one of the following: abatement of tax, penalty and/or interest; refund offset expected; reopen in Examination; payment tracer or credit transfer. Employees recommending input of this code will reassign the case to their manager with AJST entered as a definer, e.g. TOC0, AJST. Managerial input of AJST indicates approval of the recommended action.
RDnn, mm Used to request update to IDRS of closing action on return delinquency. Most determinations can be entered directly to IDRS, but the alternative of updating IDRS through this History Code has been retained to provide more flexibility to management in using resources. nn = 90 through 99; mm = the appropriate closing code. The numerics nn refer to the last two digits of the corresponding transaction code, e.g. RD90 means input TC 590 to IDRS. The numerals 00 are used when more than one transaction or closing code applies, in which case Comments must specify which codes to use for each module.
(f) Journal Entries
OCXX Used to record third party telephone contacts. The category of call will be entered as a definer after the History code, e.g. OCXX, NEIGHBR. On calls to employees or financial institutions, enter the levy position on ACS, e.g. OCXX, LV01. More detailed information may be entered in Comments. Follow-ups can be established with this code, e.g. OCXX,18, LV01.
OAxx Used to record other actions taken by the call site to resolve the case, e.g. directory or other files search. The specific action taken will be entered as a definer after the History Code. If a follow-up is needed as part of the entry, it must appear after the History Code and before the definer. Use OADT where the only action is a change to the follow-up date. If employee takes no other action on a case with an expired follow-up, use OADT,01 to reschedule it. Management monitors OADT usage. Use OATR when a case is displayed and the call must be transferred. Use OAxx in other cases.
MCaa aa = the first two characters of an erroneous History Code. A journal entry used to instruct employee to ignore the most recent History Code whose first two characters correspond with aa. This is necessary because once a History Code is established, it cannot be deleted. This code is used both by the call site and the SCCB. The SCCB uses it to reject call site generated output that cannot be processed, e.g. an IA01 Action Request that does not specify the monthly installment date. IRM 5.19.5.3.4 contains more instructions on using this code.
(g) Management Codes
MR Displays Daily Workload Report by team for this call site. ACS validates that requester is in unit.
SM00 Used to display the Security Maintenance screen and maintain security information on employees in their team within the same function.
ER, TFU, m-m T = Team, F = Function, U = Unit, m–m = an eight digit employee number; designation. Used by a manager to call up all cases worked by this employee the current date while signed on in the particular function/unit designated. Employee’s work will be sequenced and displayed on the terminal in the order it was processed. If m–m is not entered, the system will list all work performed by the designated function/unit in employee number order. ACS validates that requester is in unit.
EL, TFU, m-m Same as ER except prints a hard copy listing at the call site overnight.
DTIM m-m Displays Daily Employee Time Summary, using five digit program codes from WP&C reporting. Terminal hours cannot be changed but are generated by the system. m–m=8 digit employee number. Employee number is input by a manager to display and/or adjust time for a specific employee. Earlier time reports are accessed by changing the date displayed on the screen. PF (page forward) and PB (page back) are used for paging. Two new screens, NTIM and QTIM, are used to track notice and queue case time.
WTIM, m-m Displays Weekly Employee Time Summary, using five digit program codes from WP&C reporting. This screen can only be accessed by managers. This is used by managers to review (but not adjust) the time statistics of their employees and to enter their own non-system time. Used with CS to enter time. Managers cannot adjust their own time; only the system manager can adjust manager’s time. m–m=8 digit employee number. Employee number is used by a manager to display time for a specific employee. PF (page forward) and PB (page back) are used for paging.
EMPL Used to view alphabetical listing of employees with employee numbers entered on ACS.
MRXX XX = team/function. Used to view the daily, real time inventory report by team, function, and unit.
RP Used to access the Management Report Query Menu
(h) Other History Codes
SCnn nn = an alpha/numeric corresponding to an SCCB Action List category code. Systemically generated; indicates that the entity appeared on the SCCB Action List and shows its category code (see Exhibit 5.19.5–5).
NM99 Systemically generated; indicates that a new module on the entity has been added to ACS. Does not affect follow-up date.
NMOF Systemically generated; indicates the new module has been added to ACS, but 20 modules (max) already appear on the Entity Screen.
CS00 Used by employees to change certain fields on the current screen, e.g. identifying specific tax modules on the Tax Module Screen to exclude from a levy or LT letter, or entering a telephone number on the Entity Screen. Identifying the field to change involves an asterisk (☆). To enter a telephone number, place an asterisk immediately in front of the field. An asterisk already appears in front of each module on the Tax Module Screen. Remove the asterisk from any module you wish to exclude from the levy or LT letter. Confirm the change using CS00 before paging to any other screen. If you are excluding tax modules from two or more MOD screens, a separate CS00 entry is required for each screen. The CS00 code will be retained in the history code section unless there has been a previous history code entry the same day. To make a change to a contact use CS00 or PF-6, the change to a contact will include placing an asterisk on the second name line to far left (see screen).
AF01/
AF02 (Green Screen only) 		Add financial information. Used to initialize data on page 1 or page 2 of screen 5 (Financial Information Screen).
ARC Archive request. See IRM 5.19.5.3.9.
AJEC Generates an Action Request for ACS Support input to IDRS of some entity change that does not, by itself, resolve the case. Most often, this code is used to change the taxpayer address within the same AOTO. If used to change the address to another AOTO, see IRM 5.19.5.3.9(6) to decide if the case is moving to another call site jurisdiction. If it is, or if there is any doubt, use TFOJ.
AJOT Generates an Action Request for miscellaneous SCCB research or IDRS request actions. The requested action is entered as a definer after the History Code e.g. AJOT, ESTAB (SCCB will request latest income tax return).
CLnn Used to cancel History Codes beginning with AJ, FM, IA01, LP, LV, LT, NC, RD, or TF if the error is discovered the same day. nn=the corresponding History Code Section line displaying the erroneous History Code. For example, if an LP64 were input in error and is now displayed on line 3 in the History Code Section, the correcting entry would be CL03. Though CL stops the paper from GENERATING, it does not alter the system follow-up date. This must be corrected manually.
0 CTnn Used to Change Team designations. The first n = the losing team, while the second n = the gaining team.
ZAP ZAP Used to manually close an entity or tax module off of ACS when a closing update from IDRS is not received
Valid codes are:
ZAP! to remove the entity and all modules from ACS
ZAP2 to remove some balance due modules from ACS
ZAP3 to remove some return delinquency modules from ACS
ZAP2 and ZAP3 require a specific format to identify each tax module for removal. For example, ZAP2,,xxyyymm, where xx - MFT, yyyy = tax year and mm = the period ending month.

Note:

Any ACS employee has the ability to enter these codes.

ACnn To add a contact
DCnn To delete a contact

Exhibit 5.19.5-8  (12-01-2007)
ACS Definers/Literal
(Reference IRM 5.19.5.3.3)

Definer and literal are terms used interchangeably to refer to the alpha-numeric characters following the parameter field. Definers and Literals act to explain the Action History code and do not actually affect the action. Sometimes Action History codes serve as definers when they are used in the definer position.
For example: TOR5, 10, ☆Levy☆ the definer explains that levy is the reason why the account will be transferred to R5.
 
ACCRUAL Penalty and Interest Due. Requires Manual Computation  
ALSDONE Accurint research completed positive or negative  
ANSWMACH Answering machine  
APPROVAL Approval  
BNKRPT Bankruptcy—Filed by Taxpayer  
BDAD SCCB input for undelivered levies which should not be deleted without follow-up  
CHKPYMT Check Payment—Taxpayer promised to pay but there is no record of payment. Usually LVn is follow-up if payment not made.  
COMDNE 411.Com used new phone number found  
COMX 411.Com used no new information found  
CONTLV—IA Continuing Levy—Installment Agreement—Continuing wage levy was input to IDRS as an installment agreement.  
CONTLVY Continuing Levy—Wage levy payment is due.  
CRBUR Credit Bureau  
DATE MSNG SCCB reject of IA request—payment date not shown.  
DAX Directory Assistance used no new information found  
DECD Deceased  
DNDNE Directory Assistance used new phone number found  
DOAO0888 Substitute for Return  
ESTAB Request for copy of latest income tax return  
EXTENDnn Indicates an extension of time to file has been requested by a Taxpayer  
FILE There are paper documents in the suspense file in Research  
I2 DONE All Investigation Unit 2 processing has been completed to locate taxpayer and/or assets  
I4 DONE All Investigation Unit 4 processing has been completed to locate taxpayer and/or assets  
IA PNDG Installment Agreement Pending  
IRPTRDNE CC:IRPTR research completed negative and/or positive,  
LPnnUD Letter to Third Party Undeliverable—nn = number of letter  
LPnnX Letter to Third Party—Response contained no useful information. nn = number of letter  
LPnnY Letter to Third Party—Response contained useful information which has been used.  
MAIL DRP Mail Drop—Taxpayer receives mail at address but does not live there.  
MRRVW Managerial Review  
NBORCHK Neighbor contact made, information negative or positive.  
NEWADRS Possible New Address  
NO POA No Power of Attorney—SCCB could not locate a Power of Attorney.  
NPL No Phone Listing—Telephone number could not be found.  
PEN APL Penalty Appeal Case.  
PMT AMT SCCB reject of IA request—payment amount not shown.  
POA Power of Attorney  
PRMBRKN Promise Broken. Taxpayer has failed to keep two commitments.  
PROPCHK Property Check  
RD PNDG Return Deliquency Pending  
REASGND Case Reassigned.  
REJCMTn SCCB reject of letter, levy or lien. See comment line n for explanation.  
SFR Substitute for return referral.  
TFQU Transfer to Queue  
TFRO Transfer to Revenue Officer  
TELWR Invalid Telephone Number.  
TFDBVDNE CC:TRDBV research completed positive and/or negative  
UD MAIL Undelivered Mail—Mail was returned.  
UNPUB Unpublished—Telephone Number.  
XTRA MODS SCCB reject of an RD, IA or NC Action Request because IDRS shows additional modules that must be considered.  
3212 Criminal Investigation Referral.  
3449 Examination Referral.  
     

Exhibit 5.19.5-9  (12-01-2007)
Field Queue Bypass Criteria
(Reference IRM 5.19.5.3.1)

All unresolved cases being reassigned for field contact are sent to the Field queue, using History Code TFQU, unless they meet one of the queue bypass criteria listed below. Request a lien on TFQU cases if the case meets the lien criteria in IRM 5.19.4.5.2.
Cases meeting the bypass criteria are sent directly to the field. Document in Comments the reason for bypassing the queue, then forward to a manager for approval and input of History Code TFRO. The manager will enter TFRO with a definer showing the AOTO followed by 6501 if there are no documents to be associated, or 6566 if there are documents to be associated. If the manager wants to enter the assignment change directly to IDRS, in addition to the TFRO, enter ACS Comments that the IDRS reassignment already has been done. The TFRO entry generates an ACS Information Transcript that will be useful to the revenue officer. On IDRS, use CC TSIGN if the case is SB/SE and in the same Area Office (AO) as the call site; for all other cases, use CC INCHG (IMF) or BNCHG (BMF) with Doc code 50, and the 8 digit number beginning with the new AO. AO designations for each BOD is listed in Section 11 of Document 6209, ADP and IDRS Information, and is available for SERP.
(http://serp.enterpirse.irs.gov) under IRM Supplements.
The following cases should be transferred to the field using TFRO,,AOTOnnnn::
 
1. Taxpayers who have attempted to resolve their accounts, but due to authority levels, ACS is prohibited from resolving the case. These would most often involve hardship determinations for amounts in excess of the current authority, and/or installment agreements lasting longer than the CSED plus five years.  
2. CFf requests assignment to the field due to related accounts on the taxpayer and the request is made by a group manager.  
All other accounts that cannot be closed in ACS should be sent to the queue using history code TFQU,,AOTO70000  

Exhibit 5.19.5-10  (12-01-2007)
Cases that Systemically Bypass ACS
(Reference IRM 5.19.5.3.1)

1. Non-Master File cases
2. Form 706—Estate Tax Return
3. Form 720—Excise Tax Return (MFT03 Abstract #’s 050 & 052)
4. Form 730—Tax on Wagering
5. Form 11C—Special Tax Return—Wagering
6. TR-1 (Request for Quick/Prompt Assessment) Coded TDAs which do not have a posted TC 300.
7. TDIs resulting from Form 3949, Informants Communications.
8. Those cases which are direct assignments due to other modules in the field (only when RO assignment number has not yet been assigned to the case, e.g., IDRS Assignment Number 6100).
9. Selection Code 92 (IRS Employee) TDIs.
10 TDI MFT (01,10,11,14) within 3 years prior to current calendar year where LPS amount and/or credit amount is $250/$1500 and range is 2 years prior to earliest TDI or any period subsequent to TDI.
11. TDAs/TDIs with TC 148 and issuance code of T, U, N or L. ☆(See note below)
12. TDAs with TC 914 or TC 916.
13. TDAs with a TC 59X with cc 63, 64 or 68.

Note:

☆Issuance Codes are IDRS, not ACS.

Exhibit 5.19.5-11  (12-01-2007)
Predictive Dialer System Case Assignment Program
(Reference IRM 5.19.5.4)

Systemic Case Assignment
 
Predictive Dialer Comments Value If Levy Source Available (TDA or Combo) Send to: If No Levy Source Available (TDA or Combo) Send To: If TDI MFT 01,10,11 with a 6020(b) indicator Open TDI last 3 calendar years, Send To: If TDI Only Send To:
B,N, or Q B>3 or
N>3 or
Q>3 or
B+N+Q>3

Ignore any Values in T&M 		R5 if the primary final notice date (PRI FNL NOT) and the third party (3rd PRTY) date is on each module; otherwise send to I8 I2 or i4 if I2 done is found in the History
LPS Return amount between 0 and $1,500 for the delinquent module and/or credit balance is between 0 and $1,500 send TOI7,,TFRO8600.
No LPS or over $1,500 and/or no credit balance or over $1,500 send TOI7,,TFQU 		I5
T T>0 and B,N,M,Q=0 R5 if the primary final notice date (PRI FNL NOT) and the third party (3rd PRTY) date is on each module; otherwise send to I8 If home or work phone send to S2 or I4 if case has been as been in S2 within the last 120 days.
If cell or POA or POA phone number send to I2 or I4 if done
LPS Return amount between 0 and $1,500 for the deliquent module and/or credit balance is between 0 and $1,500 send TOI7,,TFRO8600.
No LPS or over $1,500 and/or no credit balance or over $1,500 send TOI7,,TFQU
If is home or work phone sent to S2 or I5 if case has been in S2 within the last 120 days.
If cell or POA phone, send to I2 or I5 if I2 done.
M M>0 R5 if primary final notice date (PRI FNL NOT) and the third party (3rd PRTY) date is on each module; otherwise send to I8 I2 or I4 if I2 done is found in the history
LPS Return amount between 0 and $1,500 for the deliquent module and/or credit balance is between 0 and $1,500 send TOI7,,TFRO8600.
No LPS or over $1,500 and/or no credit balance or over $1,500 send TOI7,,TFQU 		I5

Note:

When cases are sent to S2 or I2 due to a bad phone number, the bad phone number will be zeroed out on ACS and a Telup record sent to IDRS.


Attempts results reside in the comments section: The format is
PD date Hxxx-xxx-xxxx B:00 N:00 T:00 M:00 Q:00
PD date Wxxx-xxx-xxxx B:00 N:00 T:00 M:00 Q:00
Where PD - Predictive Dialer
Date - The date the dialer attempts were made
H/W - For the 10 digits home or work phone number that was dialed
B - Number of busy signals
N - Number of no answers
T - Number of bad telephone number/signals
M - Number of pre-recorded answering machine messages
Q -Number of times a taxpayer hung up while waiting for an assistor to become available
Effective 1/08 Predictive Dialer New Alerts
PDBNQ - This is when a busy, no answer or taxpayer hung up in the queue. For systemic movement of cases after four attempts, refer to chart above for B, N or Q.
PDTEL - This is when a telephone company intercept message is received. For systemic movement of cases after one message, refer to chart above to T.
PDMSG - this is when an automated message is played. For systemic movement of cases refer to chart above for M.

Exhibit 5.19.5-12  (12-01-2007)
Predictive Dialer Completion Codes
Reference IRM 5.19.5.4.

Completion Results Code Definition
PRIVACY MANAGER When a caller identifies themselves by having their phone number and/or name displayed to the individual being called
LMTCB_ANS Left message to call back on answering machine
TPPP Taxpayer promised to pay, any short term payment
TPCOR Taxpayer promised to send in correspondence
IA Installment Agreement set up
TPPB Taxpayer promised to both pay and file
TPPF Taxpayer promised to file returns
TPCB Taxpayer promised to call back
CNC_HARD Closed Currently Not Collectible due to hardship
TOI4/I5 Any cases that are transferred to the I4/I5
RD Any cases closed as Return Delinquency
CNC_OTHER Closed Currently Not Collectible other than hardship such as Decedent, TP incarcerated
TOR4 Referred to R4 for liaison work such as OIC, Bankruptcy, Combat, etc.
OTHER_DISPO Disposition that does not meet any other criteria listed.
OTHER_NON_DISPO Case resolution is not a disposition and does not meet any other criteria listed
LMTCB_3RD Left message with a third party
TEL_WRNG Contacted wrong individual, not our TP
OTHER_TEL_ISSUE Phone not in service, taxpayer hung up in queue, answering machine cuts off, call cannot be completed at this time, dead air
SPANISH_CALL Quick note sent to Spanish speaking taxpayer because no interpreter available
TAS TAS Case
TOC9 Need a call back to the Power of Attorney
DEAD AIR To be used when the connection results in dead air
HUNG UP To be used when the party hands up either during initial introduction or anytime during the call.
FAX MACHINE To be used when the connection is to a fax machine
BAD OPERATOR INTERCEPT To be used when the employee cannot hear the entire operator intercept message being played.

Exhibit 5.19.5-13  (12-01-2007)
Generic Issuance to ICS from ACS

65 Generic Issuance to ICS from ACS
6501-6549/6566 Generic issuance to ICS (SB/SE) from ACS using TFRO
# Meaning Sub-CD Literal
6501 Tp Needs Contact, From ACS to SB/SE Field (no correspondence 601 TAXPAYER NEEDS CONTACT - IMF
602 TAXPAYER NEEDS CONTACT BMF
603 TAXPAYER NEEDS CONTACT -OTHER
6511 PPIA from ACS 904 POTENTIAL SIGNIF EQTY FRM ACS
6566 TP Needs Contact from ACS to SB/SE field (with correspondence) 601 TAXPAYER NEEDS CONTACT - IMF
602 TAXPAYER NEEDS CONTACT - BMF
603 TAXPAYER NEEDS CONTACT - OTHER

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