Performance Goals
FEMA has identified performance measures to evaluate people and process, ensuring continuous program improvement and compliance with the Government Performance and Results Act (GPRA) of 1993. The GPRA requires each agency to establish a set of performance measures for Congress to gauge efficiency and effectiveness of an agency's programs.
The 1998 customer satisfaction survey provided baseline information on customer expectations and assessments of FEMA performance. We will conduct additional surveys after each disaster and will revise the program as required to better meet customer needs.
We will measure our performance against these objectives:
- Obligate 50% of Funding within 90 days of declaration
- Obligate 80% of Funding within 180 days of declaration
- Close PA Program - 90% of disasters within two years of the declaration date
- Customer Satisfaction Ratings - at least 90%
The goal of FEMA's PA Program is to provide and deliver program assistance efficiently, effectively, and consistently with increased customer satisfaction.
Last Modified: Wednesday, 30-Aug-2006 09:05:02 EDT