TAB governance and implementation |
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To ensure taxpayers, partners, and the IRS benefit from the work of the Taxpayer Assistance Blueprint (TAB) project, it is essential that implementation recommendations be institutionalized. IRS has taken a critical step toward this goal by establishing a program management office and a corporate governance body to facilitate strategic service-wide investment decisions, strategic management of TAB initiatives, and assessment of TAB’s impact.
IRS Services Committee
The Services Committee serves as the governing body for major service investment and management decisions at the IRS. It will provide senior executive oversight related to all major taxpayer service processes, initiatives, and decisions related to IRS-wide strategic planning and budgeting.
Taxpayer Service Program Management Office
The IRS established a Taxpayer Service Program Management Office to implement the recommendations of the Taxpayer Assistance Blueprint. A critical task of the TSPMO is to manage the refinement of the IRS service strategy based on improved knowledge of taxpayer and partner needs and preferences, employee engagement, and operational experience. The TSPMO acts as a focal point to highlight, facilitate, and integrate resource decisions, business processes, and operational initiatives throughout the IRS to improve the effectiveness and efficiency of service delivery to taxpayers, partners, and the government.
Please send questions and comments to CustomerInsight@irs.gov.
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Page Last Reviewed or Updated: January 25, 2008