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Contact My Local Office in Massachusetts


Face-to-face Tax Help

IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face assistance.

If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in.  If you prefer, you may call a local number (see chart, below) to learn about available and alternate services, and to reschedule appointments with IRS personnel.  If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment may be requested.  All other issues will be handled without an appointment.

Note: Before visiting your local office click on “Services Provided” in the chart below to see what services are available.  Services may vary from site to site. You can get these services on a walk-in, non-advance appointment basis. 

Multilingual assistance is available in every office.  Hours of operation are subject to change.

City Street Address Days/Hours of Service Telephone *
Boston JFK Federal Building
15 New Sudbury St.
Boston, MA  02203

Monday-Friday - 8:30 a.m.- 4:30 p.m.

Services Provided

(617) 316-2850
Brockton 166 Main St.
Brockton, MA 02301

Monday - Friday - 8:30 a.m.- 4:00 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(508) 586-4671
Fitchburg 881 Main St.
Fitchburg, MA 01420

Monday - Thursday - 8:30 a.m.- 4:30 p.m. (Closed for lunch 1:00 p.m. - 2:00 p.m.)

* Effective 1/29 - 4/9 this office will be open Thursdays by appointment only 12:30 p.m. - 4:30 p.m.

Services Provided

(978) 342-0016
Hyannis 247 Stevens St.
Hyannis, MA 02601

Monday - Friday - 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(508) 775-0029
Pittsfield 78 Center St.
Pittsfield, MA 01201

Monday, Tuesday & Friday - 8:30 a.m.- 4:30 p.m.

*Effective 2/3 - 4/15 this office will prepare returns on Tuesdays from 10:00 a.m. - 2:00 p.m. 

Services Provided

(413) 499-1573
Quincy 1250 Hancock St.
Quincy, MA 02169

Monday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1:30 p.m. - 2:30 p.m.)

Services Provided

(617) 316-2856
Springfield 1550 Main St.
Springfield, MA 01103

Monday-Friday - 8:30 a.m.-4:30 p.m.

Services Provided

(413) 788-0284
Stoneham 1 Montvale Ave.
Stoneham, MA 02180

Monday-Friday - 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(781) 835-4350
Worcester 120 Front St.
Worcester, MA 01608

Monday-Friday - 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

*Effective 2/25 - 4/9 this office will be open Wednesdays by appointment only 12:30 p.m. - 4:30 p.m.

Services Provided

(508) 793-8227
* Note:  The phone numbers in the chart above are not toll-free for all locations.  When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office.  You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment.  You will receive a return call within two business days.  If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).
The Taxpayer Advocate Service: Call (617) 316-2690 in Boston or 1-877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS.

For further information, see Tax Topic 104


IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:

Internal Revenue Service
25 New Sudbury St. Stop 20826
Boston, MA 02203

For more information about these programs for businesses,   your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.


Page Last Reviewed or Updated: April 17, 2009