Consumer Complaints and Inquiries
Who should I contact if I have a question about my savings association?
Contact the OTS Consumer Response Center to reach a dedicated consumer affairs specialist.
Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
Phone: 1 (800) 842-6929
TTY: 1 (800) 877-8339
Monday through Friday 8:00 a.m. – 5:30 p.m., Eastern Standard Time
Fax: (202) 906-7342
E-mail: consumer.complaint@ots.treas.gov
For your protection and the security of your personal information, a signed authorization is required before we will conduct a complaint analysis.
- OTS Consumer Complaint Form - To submit a complaint, you may either fill out and sign this form, or write and sign a letter and fax or mail it to the Consumer Affairs Division. 174 KB - Acrobat Document.
Where can I get information about my savings association and its related organizations?
- Active OTS Institution Directory - A searchable database of active institutions regulated by OTS including the address, telephone number, office information, charter type and assets.
How do I determine who regulates my financial institution?
- FFIEC Consumer Help Center - Directs consumers with complaints and questions about their bank or financial institution to the appropriate federal bank regulatory agency that can help them with their concerns. (Link to External Website)
- Bank Find – Federal Deposit Insurance Corporation’s searchable database of all federally insured financial institutions. (Link to External Website)
- Institution History - Federal Reserve System’s searchable database of financial institutions, providing successor, new name and closing date for institutions. (Link to External Website)