A Messaging Services Specialist (MSS) ensures all CIA message traffic is delivered to intended, authorized recipients in a timely manner as defined by service level agreements with our customer base. The MSS cadre provides coverage for the management and support for organizational messaging over a 24 hour period 7 days a week, 365 days per year. The MSS will perform a variety of duties to ensure proper dissemination of incoming and outgoing organizational messages. These duties are designed for a MSS to effectively and efficiently facilitate the management and support of the messaging infrastructure and processing services. This also ensures MSSs will work and collaborate closely with Operators, Systems Administrators, and Tier II and III Support personnel to address/resolve technical and operational issues. These issues will arise as a normal course of business relating to internal and external message processing. As a MSS members will work closely with other professionals to resolve and coordinate message dissemination issues/actions with Customers across the CIA, Intelligence Community (IC), and other governmental agencies (OGA). 

Additional areas of responsibility include the management of message incidents (e.g., formatting errors, misclassifications, and dissemination issues) and assisting customers with issues and queries. MSSs must possess in-depth knowledge of message formats and the CIA organizational structure. Certain MSSs will also work with CIA components and Directorate representatives to develop and convert CIA-wide message dissemination requirements into messaging dissemination profiles.

Handling this variety of responsibilities requires excellent communication, analytical, organizational, leadership, customer service, and oversight skills. An ability to utilize and synthesize these skills to work closely with a diverse group of professionals while mentoring junior team members in a collaborative environment is incumbent on every MSS cadre member. 

 Minimum qualifications include extensive organizational messaging experience, a BS in Computer Engineering Technology, Computer Systems Network Technology, Electronics Engineering Technology or a closely related discipline with GPA of 3.0 or greater on 4.0 scale, and a minimum of 2 years of experience in information systems, computing technology, messaging systems, or related technology. 

All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview and an extensive background investigation. US citizenship is required.

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.

Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.

To Apply:

An equal opportunity employer and a drug-free work force.