- Info
Customer Service & Information Technology Officer - Entry and Developmental
Work Schedule: |
Full Time |
Salary: |
$40,000 - $68,000 |
Location: |
Washington, DC metropolitan area |
Computer scientists and technical professionals: If you
have exceptional customer service skills and enjoy being the one that everyone
comes to for computer technical help, then we are looking for you. Join the team responsible for ensuring the
Agency's IT customers receive timely, responsive, and exceptional service. As
a member of our support team, you will provide one-on-one consultation and
applications troubleshooting assistance; resolve access, hardware and software
problems; respond to incoming customer calls for IT assistance and meet with
customers to resolve problems; assist with integrated IT service delivery
requirements and sensitive data access control; and/or perform limited small
applications development. You may also be deployed to other offices across the
Agency as a vital link between the customer components and our technical
offices for all information services requests. Or you may be on one of the
teams responsible for LAN and/or Lotus Notes administration, hardware and
software upgrades, server operations on standalone networks or special data servers.
Temporary travel opportunities are available.
Minimum qualifications include the following:
- Associate’s degree in Computer Science, Computer Information Systems,
Information Science & Technology, Management Information Systems, or a
similar degree from a technical trade school or equivalent experience equal to
two (2) years of IT customer service work experience with excellent performance and completion of recent formal
training in the field.
- Candidates with a BA or BS degrees are also encouraged to apply, and may
qualify for a higher entry or developmental level salary.
- Exceptional customer service skills, the ability to work well in a team
environment, working knowledge of MS Word, Excel, PowerPoint and Lotus Notes,
solid troubleshooting skills, demonstrated communications skills, and the
ability to work under minimal supervision in a fast-paced and diverse
environment are required.
- Knowledge of Internet operations, various transmission technologies and
search tools; technical knowledge of network infrastructures; expertise in
troubleshooting hardware and software; demonstrated leadership and mentoring
skills; and LAN and Lotus Notes administration and server operations experience
are also needed.
- Excellent oral and written
communications skills; Strong commitment to continuous learning; the ability to
work in a team environment and the ability to listen well and work with others
to provide exceptional customer service.
- Candidates are encouraged and expected to explore and gain experience in
multiple business areas across information technology customer services to
build a broad skill set. There will be some opportunity for overseas and
domestic travel to support customer needs.
- Industry or government experience in providing
IT customer services is a plus.
All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview, and an extensive background investigation. US citizenship is required.
To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.
Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.
To Apply:
Submit Resume Online
Note: Multiple submissions are unnecessary and will slow the processing of your resume. Of course, if you made an error in your submission or need to update your resume, you may submit another resume. The second resume will overwrite the first.
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An equal opportunity employer and a drug-free work force.
Posted: Apr 21, 2007 06:47 PM
Last Updated: Jan 15, 2009 11:55 AM
Last Reviewed: Jan 15, 2009 11:55 AM