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Systemic Advocacy Management System (SAMS)


"As an independent organization within the IRS, we help taxpayers solve problems with the IRS and recommend changes that will prevent the problems."

To this end, the National Taxpayer Advocate invites taxpayers, practitioners, professional organizations, and all interested Americans to help identify and recommend solutions to problems with the Internal Revenue Service and the tax code. You can do this by submitting advocacy issues to the Taxpayer Advocate Service through SAMS: our new, web-based method of receiving issues, suggestions and ideas, and using them to help reduce or eliminate the burdens facing taxpayers.

What is SAMS? SAMS is the Systemic Advocacy Management System; a database of issues and information submitted by IRS employees and the public.

What are systemic issues?

  • They do not apply to just one taxpayer. However, if you personally have an unresolved federal tax problem, you may be eligible for help from a TAS Case Advocate.
  • They always affect multiple taxpayers.
  • They impact segments of the taxpayer population, locally, regionally or nationally.
  • They relate to IRS systems, policies, and procedures.
  • They require study, analysis, administrative changes or legislative remedies. 
  • They involve protecting taxpayer rights, reducing or preventing taxpayer burden, ensuring equitable treatment of taxpayers or providing essential services to taxpayers.

What issues are NOT systemic? Many issues and problems should be handled by means other than SAMS.  These include:

How can you submit an issue?  Click on the button at the bottom of the page.  You'll be asked a few questions to determine whether your submission qualifies as an advocacy issue.  If so, you'll be directed to our SAMS Issue Submission page, where you'll be asked to briefly describe the issue and provide a few details about yourself, such as your name and email address.  However, we want the email address only to communicate with you about the issue (so please notify us if your email address or account changes after you've submitted an issue).  Do not submit any taxpayer information such as your social security number!

Are you an IRS employee?  If so, please submit your suggestion through the internal version of SAMS on the TAS Systemic Advocacy pages of the IRS intranet.

What happens next? After reviewing each submission on the database, we apply ranking criteria to determine whether it becomes an advocacy project, and if so we assign it to be resolved.  Once we're finished assessing your issue and have no further need to contact you, your e-mail address is deleted.  It will not be stored, sold, shared, or used for any other purpose except as may be required by law.  SAMS will not place cookies on your web browser either.  The SAMS database is cleared out as required by established Federal Record Retention standards. (The Privacy Statement at the bottom of each page describes how the IRS handles information from web site visitors). 

For more information, visit our SAMS Help page.  We also have an FAQ and Glossary of Terms for SAMS.

To submit an issue, please click the button below.


Page Last Reviewed or Updated: November 29, 2007