Ordering Instructions
The NIA Aged Rodent Tissue Bank is available to investigators at academic and non-profit research institutions who are engaged in research on aging funded from noncommercial sources. Commercial entities are not eligible to order from the NIA Aged Rodent Tissue Bank.
Purchasing and Billing
Orders must be placed through the NIA only by fax or e-mail and must be submitted on the NIA Aged Rodent Tissue Bank Order Form. All information requested on the order form must be provided. Billing will be done by the contractor, BioReliance, and remittance is made to the contractor. Make the purchase order (P.O.) out to BioReliance. NIA can refuse to take orders from customers with outstanding invoices. Payment is in United States Dollars.
Order Acknowledgement
Acknowledgement of receipt of orders will be faxed or e-mailed to the contact person within two business days of receipt of the order. Contact our office if an acknowledgement is not received within that timeframe. We will phone/e-mail the contact person if there is any difficulty filling the order.
Delivery
Complete orders received by NIA no later than Noon Tuesday ET normally can expect following week delivery, dependent on availability. Orders may be submitted for future shipping if the desired tissue is already scheduled for collection but has not yet been collected, but the order form must be complete, including P.O. number.
Notice: Problems regarding the status of orders upon delivery must be brought to the attention of the NIA OBRRD Order Desk within 24 hours of receipt of the order. Replacements or credits will only be provided for incorrectly filled orders or orders lost due to shipping problems.
Page last updated Feb 19, 2009
