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Computer-Aided Dispatch/E-911/Communications
From the largest metropolitan cities to small rural towns, before the station alert activates, lights and sirens trigger, and vehicles deploy, there is an emergency 911 (E-911) call. Today’s modern public safety dispatch centers are equipped with sophisticated Geospatial Computer-Aided Dispatch [PDF] applications to manage and process E-911 calls. The dispatch/communication center is the front line for information management and resource deployment requiring the integration of many technologies and information sources including GIS. GIS is essential for the dispatch center’s mission to provide prompt and accurate information for public protection as well as police, fire, and rescue personnel safety. Historically, CAD’s level of integration with GIS has been limited to address verification and incident mapping. More than providing a dot on the map, today’s GIS integration with CAD has grown to include more complex functions such as 
While ESRI does not build E-911 or CAD applications, it does support partner firms specializing in CAD and E-911 systems that are developing GIS-centric dispatch solutions. These solutions provide geoprocessed data to the CAD business logic and workflow engines for better response recommendations and efficiency. Putting spatial intelligence at the fingertips of the 911 dispatcher improves the coordination of emergency response within the community and ensures the right resources are being dispatched to the right incident at the right time. |
