Consumer Info: Banking

: HelpWithMyBank.gov
HelpWithMyBank.gov provides answers and assistance to customers of national banks. It assists consumers in filing complaints online by telling them what to provide and what to expect. Customer Assistance Specialists are available from 8 a.m. to 8 p.m., Eastern, Monday – Friday, at 1-800-613-6743 or by email at Customer.Assistance@OCC.Treas.Gov. The site also includes answers to common questions on a variety of consumer topics and helps walk people through the process of contacting the OCC for additional assistance.

Visit HelpWithMyBank.gov, a website from the OCC.

: Your Money: What You Can Do To Fight Fraud
The few minutes you spend reviewing your bank statement could save you hundreds of dollars and help protect other consumers. View the full article from the OCC (PDF)
: Customer Assistance Brochure
Assistance for Customers of National Banks is a brochure that explains the function of the OCC's Customer Assistance Group and how to contact them. View the Customer Assistance Brochure from the OCC (PDF)
: Protecting Yourself from Overdraft and Bounced-Check Fees
This brochure provides information and guidance to consumers to help them avoid overdrafts and make informed decisions regarding the purchase of courtesy overdraft-protection or bounce coverage plans. View the brochure from the OCC (PDF)

: "Check 21"
Under a federal law that went into effect on Oct. 28, 2004, instead of shipping paper checks from bank to bank to complete the check clearing process, banks can send digital images electronically. Read the full article from the OCC
: Avoiding Cashier's Check Fraud
An OCC consumer advisory warns consumers to watch for fraudulent cashier's check schemes and recommends actions they can take to protect themselves. Read the full article from the OCC
: Writing a Check: Understanding your Rights
Electronic processing of checks is changing the way banks handle these transactions. Learn how these changes can affect how you handle your money. Read the full article from the OCC
: Community Reinvestment Act Information
The CRA was enacted in 1977 to prevent redlining and to encourage banks and thrifts to help meet the credit needs of all segments of their communities, including low- and moderate-income neighborhoods. Read the full article from the OCC