During a service term, members typically show characteristic behaviors that reflect the stresses associated with national and community service. The role of the director is to support them, optimally changing the negative into positive responses; meanwhile encouraging constructive attributes. This effective practice outlines support strategies for the different stages of service, and is excerpted from materials developed by the National Crime Prevention Council and the Corporation for National and Community Service, for the second Southwest Cluster AmeriCorps Program Directors Conference in Albuquerque, New Mexico, January 30 to February 1, 2002.

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